Orders take a long time to ship. Lots of people report receiving other people's orders. Their rewards program is basically useless; points coupons can't be used with ANY other promotions, despite the... See more
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Review summary
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Skiens were smaller than I expected. Price was good, but I may not have enough to use for what I orriginally intended. At lese I have other projects that t will work for.
I like the thick wool ease yarn for making blankets and even scarves. Lion Brand website has a large variety of sizes, colors and even yarn for baby projects. What I didn't like is having to pay for t... See more
Wish I would’ve actually received my order!! Apparently they ship through Amazon now and even though my address is correct it was deemed undeliverable and sent back over two weeks ago. I have yet to... See more
Company details
Information provided by various external sources
Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
Contact info
New York, United States
- lionbrand.com
2.8
Average
192 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shipping is TERRIBLE!!!
Shipping is TERRIBLE!!!! I order over 2 weeks ago and customer service said today that it could still be 5-7 business days before it ships!!!! She said they’ve been having trouble for months!!!!! They’re still sending out emails for you to buy from them!!!!! I could get stuff from China faster!!!!!!
November 2, 2022
Unprompted review
I have been disappointed with customer service
I haven’t been disappointed with the yarn. However, had the experience of feeling “had” by their customer services and promotions. I was charged for an $8. Item when it was supposed to be free with my order and I entered the promotion code. The phone message said to email them right away to cancel the order or change it. By the time I received a response it was past their deadline, they offered to honor it if I purchased the required amount again, I did, because I had a project I was working on anyway. Spent the required amount but used another promotion. Told they wouldn’t refund the $8. Because I used another promotion. This wasn’t explained before. It was only $8. I like to think customers are worth more than $8. Could have been a very simple correction. After previously spending hundreds on their products, I stopped purchasing from them and haven’t missed it.
June 20, 2022
Unprompted review
Your Order won't arrive!
I have been waiting for my order since December!
There is no phone number available for the public and the email doesn't ever get a response. I have spent a lot of money for wool which never arrived, I feel like it's a scam. They even tried to ask for a review on the wool I never received. Don't trust this brand.
January 27, 2022
Unprompted review
Promotions are Great
2021 was the first time I ordered a Santa sack and despite the several dissatisfied reviews I ordered and was so happy. I literally think I LOVED the Sack itself. It was like getting a surprise gift to myself. My niece also contacted me to tell me she was ordering one also. It's a Grab Bag so I think folks shouldn't be so picky.
January 20, 2022
Unprompted review
They ignore my mail when I have not received my item
I have not received my items after over three month and they don't answer my mail about it. I think that is bad manners!
July 6, 2020
Unprompted review
Always a great product
Always a great product, great items to work with. great colors and great website!
February 18, 2020
Unprompted review
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