Lionparking Reviews 220

Avoid at all costs. Poor service. Delay in getting the car back and the car was completely muddy inside. Clearly been parked in a field somewhere. Contacted the company and they said they would refund the cleaning costs but of course nothing received.

Do Not Use this company under any circumstances!!!! We returned from our holiday and called the contact number when at the luggage carousel. When we got to the pick up point NO CAR. We called several times and got ignored /went to answerphone. Threatened to call the police if they didnt bring our car back. We were waiting in the freezing cold making phone call after phone call and given excuses as to why they were not there. OVER 2 HOURS LATER they drop the car off and disappear quickly, probably bacause they knew how Irate I was. NEVER NEVER AGAIN. You have been warned!!!!!!

If I could rate them 0 I would. Hard to reach, leaves you waiting on both pick up and drop off.
Stay away

First of all, the company's contact number didn't work. It rang a few times and went straight to a message saying that the voicemail box was full and I couldn't leave a message. I logged 23 calls only 4 of which got through to a person. And that person was making feeble excuses of heavy traffic or that I must be in the wrong place (I wasn't). I waited over 90 minutes in the cold car park for my car to arrive and when it did, it was filthy and covered (I mean covered) in pigeon excrement all over the entire right side of the car. It was the worst service ever and I have complained to the comparison website and Google.

We had a great service from this company. Accommodating us when we mistakenly drove to the wrong level. On our return the phone was answered immediately and our car was waiting for us when we arrived with our luggage at the car park. In departure and arrival we were met by helpful and friendly staff

Used this company at Heathrow. Car is parked offsite 5+ miles away. Booked a Meet and Greet service but it is not that at all. Called upon collecting baggage as requested to let them know we we here. So assumed their driver would begin driving my car back then. Got to the
designated waiting point - no sign of the car. 10 mins after initially phoning I called again to be told your driver will be 15 mins. So not too pleased to be told a 25 minute wait after having collected our baggage. Car actually took 30 minutes until arrived at designated carpark. Should not take half an hour to deliver your car back to you on what is misssold as "a meet and greet service"

Very efficient - polite & friendly. Would highly recommend

I will keep putting this review up until it is dealt with.
Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

I left my 2-month-old, almost new car with Lion Parking out of T5 LHR. When i returned to collect, it had a dent in the rear door with a couple of associated paint chips. The operative took photos but seemed disinterested in the fact my car was damaged. I wish I had read the reviews before using them. They now will not respond to my emails and although I can call the operative that dealt with my car, he offers no help to have a repair paid for.

Trusted my vehicle with this company, meet & greet parking at Heathrow, only to get my car back with two lovely dents. One in the driver door and another in the rear passenger door. Emailed them several times with pictures and no one replied. WOULD NEVER USE AGAIN AND WILL BE TAKING TO ALL SOCIAL MEDIA AND TRUSTPILOT WITH MY FEEDBACK !!!

Do not use! They took our car through Londons low admission zone while we was out of the country and we had a fine which they did not pay and now I will be taking this company to court for the money owed plus more! As we had to pay £360 for enforcement agent! They do not have a clue do not respond, even ignored my calls and then I called of another phone they answered, I will publicly slander this company anywhere and hopefully put them out of business like they have my family out of pocket, see you in court, I have all evidence needed plus you saying you would pay on the 3/9 but you did not!

Car was dropped off early but driver arrived within minutes of time agreed over phone. Again on collection car was delivered on time. Driver asked me to give car once over to check all was OK which it appeared to be. Only 6 miles added to clock between drop off and collection. Positive experience

Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

What an amazing service! The staff is very friendly and caring, and the pick-ups are always punctual. I highly recommend this service.

Extremely pleased the overall outcome would recommend highly to any friends and family excellent customer service

Great service under new management
Thanks 👍

Excellent valet service, affordable price and quick service. I definitely recommend Lionparking.

Best service that I had from lion parking service.. very good communication, trustful, very punctual and safe. I recommend lion parking.

Beat valet parking service in Heathrow by far. Excellent communication, Very punctual and most of all very affordable. Fully recommended Lion Parking

Great service thank you guys