Lionparking Reviews 220

Can't understand the bad reviews. My terminal 4 experience was fantastic. Drop off and pick up were faultless. Car in good condition. 18 miles additional on clock which is acceptable. Drivers were polite

Dreadful service. Sly pricing means that they don't tell you that the cost of the parking is charged in addition to the fee. Drop off and pickup service really slow and clunky. Would go with an off site shuttle bus provider every time instead of these cowboys

Just to add to my previous comment below.....This morning I was ( trying to ) clean the mud off our car's carpets and underneath the front passenger seat found a mouldy, half-eaten, onion bhaji. Needless to say I won't be using Lion again - which is a shame because the collection / return of our car was faultless, but they can't be trusted....

One star because I can't choose zero stars.
Changed the date of pick-up (one day earlier) . Gave my flight number and terminal, which were both confirmed.
On arrival I was at first told they'd lost my car as it wasn't in the system. Then they supposedly found it but now I'm waiting for 2+ hours for them to call me back. They refuse to give me an estimated time by when I can expect the car. When I called them after an hour they just repeated the same, refuse to give me an estimated time and hung up on me. I'm currently debating how long I'm going to wait before I call the police. I don't know if they just have awful customer service or whether they're playing with me and they don't actually have my car.

I had really good experience with them recently, so was very surprised to find that they have quite few negative reviews.
Anyway, in my case everything was smooth, on time and professional.
Driver was very kind and helpful.
Car arrived as soon as we have reached level 4 parking.

Again again again
DO NOT USE THIS COMPANY
we received a parking ticket when we got home from holiday because our car had been used while we were away rather than being parked
Impossible to get hold of save for acceptance that it was their driver
But no agreement to pay the penalty or apology for use of the vehicle

Total breach of trust / don’t use them they can’t be insured properly either

Please Please do not use this Company.
All seemed reasonable until a week after picking our car up we received an Emissions Charge through the post. The charge was for the day before we arrived back in the country!!!!! A lovely picture showing some Whopper driving our car. I tried and tried to contact Lion Parking and EZYbook who we used as a broker. Neither have replied. Neither are interested. The contact mobile we were given when picking the car up told me it was nothing to do with them and it was 'MY OWN FAULT' and 'DON'T BOTHER RINGING THIS NUMBER AGAIN'
This company is a fraud. I wish we had looked at these reviews when booking.

They scratched my car before they returned it to me and, did not respond to my complaint despite their giving me their customer service email.
I think they are irresponsible and dishonest and should not be operating.
They can improve by being honest and at least respond to incidents and complaints.

DO NOT USE. Nobody to meet & greet and missed my flight due to their messing around.

Do not use this company!! We had to wait almost 2 hours to get our car back despite calling them over six times. A few weeks after we got home we received a penalty charge, it clearly shows they had the car at the time, was not in our possession and we have just had to pay £180 fine!!!! Stay away!

Don't use, absolutely crap company sent an email and had no reply for some sort of compensation.
Car arrived 3hrs late on my return and looked like they had used the car as a runabout, carpets on both passagers and drivers side caked with mud.

DO NOT USE THIS COMPANY. We booked through 'Go Compare your Parking' and nievely trusted them. They offer a poor service, park your car off site - we had a tyre slashed.. which I found out only when I rang them for collection. I had to sort RAC call out and replace tyre at £200! before they could come and collect us... Use a well know company or book on site parking.. not worth the stress! SO DISAPPOINTED.

They damaged my car badly and no response for my complaint tried to contact them several times. Do not book. Will never use them again

Please don’t use this company. We were delayed for 24 hours. They wanted to charge us an additional £25 for the day. They refused to return our car unless we paid. They eventually returned the car, when we asked for a receipt so we could claim our money back they argued. As a result the driver ran away with our key!! We involved the police. Hours later, several phone calls later it would appear this company isn’t registered! Hence no receipt. The key was eventually returned by another driver who kept his face hidden. Our car was returned in a shocking mess. They are absolute scammers. Please don’t even contact them. We are taking all steps to report them. Hope this helps at least one person. Don’t risk your car. We had them recommended through a recognised search engine.

Booked with Heathrow Valet Parking, which turns out is Lion parking. waited over an hour for my van to be returned only to find a massive hole in the door where someone had broken into it, they told me to get a qoute for the repair which i did from VW. They are now saying it is too expensive and will not pay. I have now contacted the police, trading standards and citizen advice. God only knows where it was parked, because they won't tell me

AVOID! ZERO STARS!! They drove 55 miles with our car whilst it was left in their care and used a significant amount of diesel. Photo proof of before we left and on return! Plus the car in the back was all muddy and dirty! We cleaned it before we left and NEVER have passengers in the back! God knows what they got up to! Won't reply to emails! Will be taking this further! Disgraceful!!

Disgrace. DO NOT USE. Phoned as per instructed 30 minutes prior to arriving in Heathrow. No answer. Phone just continued to ring. Attempted over 40 times. Ended up having to park in long stay car park at a cost of £318.

When arrived to drop the car off, we called as we only staying at the Premier Inn at Heathrow, and was told level 4 row A as stated on the email, the driver called saying he couldn't find us, but they had failed to say at the meet and greet area, which we never knew it was there, as we have never done a car drop off before, so after 4 calls we got managed to give over car keys, and off we went.
So with our return I called as they asked, half an hour before getting to the pick up point, to be told they were very busy,
As it was busy in the airport we decided to go to meeting point, where we waited 2 hours for the return of our car, and number of calls saying it will be soon and will call on way.
Which on its return the car and no phone call, the car was very clean (as its white),and had a alot of rain the day before, the driver looked stressed and was very apologetic. So no I would NEVER EVER use this company again

Waited over 2 hours to get our car back was told to call the driver after collecting luggage. Total Joke DO NOT USE there was numerous people at the airport going through same thing with this company i booked with compare and with LHR Executive parking which turns out i was booking with LION PARKING LTD. Go to Heathrow website do not use compare sites that lead to these incompetent rip off companies !

Absolutely rubbish service 3 hour wait for our car. Car very dirty. No apologies. Only got a response when we said we were calling the Police.