I emailed them asking some payslips for jobs u did more than a year ago, and they sent it to me very quickly and with all the information needed.. My accountant wanted to know some deductions, an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alot of umbrella companies are hard to get hold of or dont have the best customer service. Liquid Friday has changed my mind. They call you back straight away, they are personable and go out of thei... See more
Company replied
Very clear, Informed and helpful staff. The only one issue i have found is that I can't remember my username for downloading payslips. I have used the "forgotten username " option with no joy
Company replied
A very good experience this morning totally professional try to help as much as possible for myself, the problem was obviously myself. I couldn’t understand how the timesheets worked and have a non-... See more
Company replied
Company details
Written by the company
Leading UK, FCSA Accredited Umbrella company, we focus on delivering exceptional customer service for contractors and agencies. Find out more: https://www.liquidfriday.co.uk/
Contact info
The Quarterdeck, 3-6 The Boardwalk, PO6 4TP, Portsmouth, United Kingdom
- 023 9288 3300
- info@liquidfriday.co.uk
- liquidfriday.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Helpful customer service agents.
Helpful customer service agents.
Registration process made seamless
April 17, 2026
Reply from Liquid Friday
Thank you for your kind feedback! I’m really pleased to hear that you found our customer service agents helpful and that the registration process felt seamless. We appreciate you taking the time to share your experience.
I wanted to talk to a person not an…
I wanted to talk to a person not an automated response.
They answered all my questions in a friendly manner.
I recommend
April 9, 2026
Reply from Liquid Friday
Thank you for your feedback. I understand that you were hoping to speak with a person rather than receive an automated response, and I appreciate you sharing that. I’m glad to hear that your questions were still answered in a friendly and helpful way. Your comments are valuable, and we’ll continue working to improve the experience.
Reply from Liquid Friday
Thank you for your feedback! I’m really glad to hear that the communication was clear and explanations were helpful. I always aim to make things easy to understand and ensure everything is explained well. I appreciate you taking the time to share this!
Great service 👏!
April 9, 2026
Reply from Liquid Friday
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Reply from Liquid Friday
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
They need to be active and stop…
They need to be active and stop delaying important calls
April 8, 2026
Reply from Liquid Friday
We understand the urgency and apologise for the delays you’ve experienced. This isn’t the level of responsiveness we aim for. Please contact us directly so we can prioritise your case and ensure you receive a prompt response.
Why and what are reasons for paying…
Why and what are reasons for paying £100 a month just to get my wages? Then you have audacity to ask for more to have a private gp or whatever it is you’re trying to sell! Pay taxes for a gp shouldn’t need a private one!
April 14, 2026
Reply from Liquid Friday
We understand your frustration and appreciate you raising this. Our fees are for the services provided, including payroll processing and ongoing support, but we’re sorry if this hasn’t been clearly explained or met your expectations. The optional private GP service is entirely separate and not required. Please get in touch with us directly so we can review your situation and address your concerns properly.
Reply from Liquid Friday
Thank you so much for your review !Your feedback means a lot please call us on 02392 883 300 to discuss the emails you are receiving. Thank you, The Liquid Friday Team.
Okay
It was ok i got an email saying my 1st payslip would be charge free besides that its not too bad tbf
April 7, 2026
Reply from Liquid Friday
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Excellent service
June 13, 2025
Reply from Liquid Friday
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Reply from Liquid Friday
Hi Wayne,Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
staff was very friendly and polite…
staff was very friendly and polite also process was very quick
April 10, 2026
Reply from Liquid Friday
Hi,Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Reply from Liquid Friday
HI Tommy, thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Reply from Liquid Friday
Hi,thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
Reply from Liquid Friday
Hi,Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
New to working for an Umbrella Company…
New to working for an Umbrella Company but the experience was exciting. Advisors have been polite, friendly and professional. Information is always available to guide me through the process. It was easy getting my registration completed.
April 8, 2026
Reply from Liquid Friday
Thanks so much for your kind feedback! We’re really glad to hear your onboarding experience was smooth and that our team has been helpful and supportive. We’re here whenever you need us. Thank you Liquid Friday Team!
I do not recommend contacting this…
I do not recommend contacting this agency. I have been trying to get my hard-earned money back from them for three weeks and all I hear is lies, excuses and fraud.
April 8, 2026
Reply from Liquid Friday
We’re sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us directly with your details so we can urgently investigate and work toward resolving this matter.
Helpful and friendly.
March 31, 2026
Reply from Liquid Friday
Hi, Thank you for your lovely review! We really appreciate it. The Liquid Friday Team.
Good service
Good service, on time payment. Easy to chack. All over I'm happy with this.
March 31, 2026
Reply from Liquid Friday
Thank you for your positive feedback! 😊
We're really glad to hear that you found our service good, the payments were on time, and that everything was easy to check. Thank you Liquid Friday team!
Great communications
Great communications, easy to follow the aps and guides are clear. Polite ,helpful and knowledgeable staff. I am happy so far so good and highly recommend to others.
March 30, 2026
Reply from Liquid Friday
Thank you for your wonderful feedback! 😊
We're delighted to hear that you found our communications clear and easy to follow, and that our apps and guides have been helpful. It’s also great to know that our team’s politeness and knowledge made a positive impression.Thank you Liquid Friday Team!
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