LisbonAirportTransfersTO Reviews 

259
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and friendliness of the staff. Many appreciate the drivers' helpfulness, informative nature, and excellent English skills, making journeys pleasant and safe. The booking process is frequently described as easy and seamless, with people commending the clear communication and timely updates received. Reviewers also emphasize the punctuality of the delivery service, noting that drivers are always on time, even when tracking delayed flights. This consistent reliability and smooth execution contribute to a highly recommended experience for most users.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and courtesy of drivers... See more

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being helpful, friendly,... See more

Location

People report ambiguous experiences with location, particularly concerning Lisbon Airport and hotel... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting drivers who are... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy and seamless whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied

Rated 5 out of 5 stars

We used this company 3 times throughout our stay in the Lisbon area. I found the company excellent to deal with. We were a group of 8 and the vans that this company provided were excellent, spacious a... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied


Company details

  1. Taxi Service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(259)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! Driver was even early for our departure, and very helpful with all our bags. Will definitely use them again as proved reliable and professional.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Sit back and relax

Our first driver was welcoming and did a great job of finding us at the airport, even though we went out the wrong door. One of the drivers was very fatherly and gave excellent recommendations. Service was prompt and efficient. I would highly recommend Lisbon Airport Transfer, going from the Lisbon airport to Sintra and going from Sintra back to Lisbon. We’ll worth the money!

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service, communicated every step of the way. They were ready and waiting for us on both arrival and departure, spacious, comfortable, air conditioned coach.

November 29, 2021
Unprompted review
Rated 1 out of 5 stars

Missed flight

We booked a return transfer with this taxi company between our accommodation location (Oeiras) and the airport in lisbon. For the return we had to contact them the day before departure because we had not yet received a voucher (not professional). The next morning we were waiting at the agreed time and address. However, after 20 minutes there was still no taxi to be seen.
I immediately called customer service and a taxi would be arranged. Only half an hour later after my phonecall did we learn that the driver could not come.

In the end we had to call another taxi company ourselves to get to the airport. Due to this delay of over an hour we missed our flight.

This is of course entirely due to the failure to fulfill the agreement we had with this company.

In the beginning we were promised a refund of the expenses, but after a lot of time and emails we never got anything.

Never again.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, booking was easy, turned up on time. Quality of transport very good and the driver was very polite and helpful. Totally stress free transfer.

October 31, 2021
Unprompted review
Rated 5 out of 5 stars

Our transfer went well

Our transfer went well. Our agent was not available when we arrived but agents from another company were very helpful and contacted our agents company. Aftern a 10 minute wait we were on our way through commuter traffic.

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service would recommend for any traveller

Exited Lisbon airport to be greeted by a driver holding a card with my name on it. He was very polite and helpful taking my bags and showing me the way to the taxi. A smooth taxi ride to Cascais took us safely to our hotel. I paid the driver in cash for both the journey and our pickup in 5 days. We were picked up promptly at the agreed time 5 days hence snd experienced the same excellent service. Would recommend this service to any visitors. We travelled from the UK.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

My clients had a great airport transfer…

My clients had a great airport transfer experience with LisbonAirportTransferTO. It was easy booking and communicating with the company in order to provide a great experience. I look forward to working and booking them again!

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

It was so easy to book for a cheaper price than airport taxis. The driver called me assuring me that he's waiting for me even though the flight was delayed and it took almost 1 hour to collect luggage.

Very nice and good English-speaking driver who gave me a lot of information I asked for. He even started a wifi connection when I needed to send a message to the hotel.
I'm very happy that I choose this service & would highly recommend it!

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable service, highly recommend

In the age of flashy big-tech ride-hailing apps, a traditional book & dispatch airport transfer service can appear a little basic, and so I didn't quite know what to expect. Happily, the booking process was simple and informative, I got phone numbers to reach the driver and a call centre, we got through arrivals quicker than anticipated (note this was late, close to midnight) but the driver was already there waiting. The driver helped with our heavy luggage and the 8-seater van was clean, modern and had plenty of room. The driver was extremely courteous and efficient, and we arrived safely and very quickly to our apartment. Excellent all round and will definitely use these guys again!

June 7, 2021
Unprompted review
Rated 4 out of 5 stars

Further to my last review dated…

Further to my last review dated 22/03/2020 the company's boss has contacted me today to offer his apologies for this error in my booking.
He offered me a full refund of 67 euros but I declined as all I wanted was his acknowledgement that this would not happen again.
In this time where covid 19 is affecting a lot of people and their jobs, it's vital that we all take care of each other and I felt getting ripped off but now I'm satisfied.

March 27, 2020
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

On behalf of our team our sincere acknowledgements for the kind manner you've accepted our apologies.

Rated 5 out of 5 stars

Excellent service.

The service provided was excellent.
It was easy to book online and LisbonAirportTransfersTO confirmed the details and all arrangements clearly explained.
Our arrival flight was delayed but this did not cause a problem; our driver made contact with us by telephone to explain where he would be in the arrivals hall. He also provided an excellent introduction to Lisbon, he was polite and friendly and gave us some very useful information about getting around the area.
Our return driver was on time at our hotel. All went smoothly. I would use again.

March 13, 2020
Unprompted review

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