LisbonAirportTransfersTO Reviews 

259
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and friendliness of the staff. Many appreciate the drivers' helpfulness, informative nature, and excellent English skills, making journeys pleasant and safe. The booking process is frequently described as easy and seamless, with people commending the clear communication and timely updates received. Reviewers also emphasize the punctuality of the delivery service, noting that drivers are always on time, even when tracking delayed flights. This consistent reliability and smooth execution contribute to a highly recommended experience for most users.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and courtesy of drivers... See more

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being helpful, friendly,... See more

Location

People report ambiguous experiences with location, particularly concerning Lisbon Airport and hotel... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting drivers who are... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy and seamless whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied

Rated 5 out of 5 stars

We used this company 3 times throughout our stay in the Lisbon area. I found the company excellent to deal with. We were a group of 8 and the vans that this company provided were excellent, spacious a... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied


Company details

  1. Taxi Service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

259 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(259)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, highly recommended!

June 3, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Pawel,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Pleasant efficient service

Our driver was outside waiting for us just before the appointed time at 5 am. It was a quick ride to the airport. The car was clean and roomy. Booking the transfer was simple online. I would definitely use them again.

May 31, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Easy to book online.

Easy to book online.
Cascais to airport.
Driver rang to say 5 minute delay.
Driver very friendly and helpful.
And we got to Airport well in time.
Thank you

May 29, 2022
Unprompted review
Rated 3 out of 5 stars

Quick but late

The driver was late, a lot of hanging around at the airport. Was not really sure where he was going. However, once we got going and confirmed destination, he was very fast, which was good since I had an appointment.

May 27, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Thank you very much for your review, as every client's opinion is valuable to us. Unfortunately, we are facing troubled times at the airport due to our new govermental policies, which force us to constantly reschedule our services/drivers. This unfortunately causes some delays, as in your transfer. We sincerely apologize for the inconvenience caused.

Rated 1 out of 5 stars

For a stress free trip DO NOT use this service

My pleasure to let your potential clients know how good your services are! Two days before my arrival to Lisbon I booked a private transfer with a Mercedes E-Class and two stops in the city. Everything was confirmed by the agent via email.
My biggest surprise came when I landed and had been pick up by an dusty Opel (big price difference) and the driver informed me that he can't take the complete trip and he is going to drop me off at my first stop (because he has other clients waiting) and after I should take a taxi to my final destination! After I talked to the manager and waited like 15 minutes in the airport parking he agreed to complete the trip as I requested!

May 24, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Diana,
Thank you for your review and first and foremost, please accept our sincerest apologies for this situation and for the distress it caused you.
As a matter of fact, your transfer was assigned by mistake to the wrong driver/vehicle, who was not adequate for this service.
We will, of course, refund you in full and would be very happy if would give us the opportunity to change your opinion about our company by chosing us on your next trip to Portugal.
With best regards,
Luis Costa
CEO

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Very helpful changing collection times
Friendly drivers and clean comfortable cars

April 27, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Joanne,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, on schedule and very clean and polite

April 26, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear James,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and hope to welcome you again onboard on your next trip to Portugal.

Rated 5 out of 5 stars

We got to Lisbon around 830AM we…

We got to Lisbon around 830AM ,we cleared customs and immigration then got thru exit and they had our name on a paper . The lady waiting for our arrival then called the transfer for us .He arrived within 30 minutes and on to our hotel. The night before our flight back to the states we received an E-mail and confirmation for our return. Everything went smoothly with no worries or stress. Great company 😀

April 25, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Richard,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service

Easy to book, excellent communication - very accommodating with a last minute booking. Drivers very helpful and polite. Full marks!

April 24, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Nataliina,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

First class service from start to finish.

Immediately after having made my booking, I received an email confirming same. There is also an option to receive text reminders regarding the pick up. Due to our airline cancelling one flight and then the new flight I had to update Lisbon Transfers, This was done easily via the original confirmation booking form and I received an immediate email confirming the change. Administrative service fast and courteous. On arrival at the airport our driver met us with our name clearly displayed. He was extremely polite and an excellent driver. Excellent service from start to finish.

March 29, 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Suzy, Thank you very much for your review. It is a pleasure to receive it

Rated 5 out of 5 stars

Friendly and efficient!

Drivers for both legs of the round-trip were helpful and friendly. Pick-up at the airport was a bit slow, but nothing too terrible (had to wait maybe 15 minutes due to arriving driver being stuck in traffic). Driver for return trip arrived early, which was appreciated. Would 100% recommend and use again!

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional service. Driver was waiting for me on arrival and I had comfortable ride to destination. He waited for my relatives to arrive before leaving which was very kind. I was well looked after and would definitely recommend this service.

March 9, 2022
Unprompted review

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