LisbonAirportTransfersTO Reviews 

259
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and friendliness of the staff. Many appreciate the drivers' helpfulness, informative nature, and excellent English skills, making journeys pleasant and safe. The booking process is frequently described as easy and seamless, with people commending the clear communication and timely updates received. Reviewers also emphasize the punctuality of the delivery service, noting that drivers are always on time, even when tracking delayed flights. This consistent reliability and smooth execution contribute to a highly recommended experience for most users.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and courtesy of drivers... See more

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being helpful, friendly,... See more

Location

People report ambiguous experiences with location, particularly concerning Lisbon Airport and hotel... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting drivers who are... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy and seamless whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied

Rated 5 out of 5 stars

We used this company 3 times throughout our stay in the Lisbon area. I found the company excellent to deal with. We were a group of 8 and the vans that this company provided were excellent, spacious a... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied


Company details

  1. Taxi Service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(259)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Almost perfect transfer (bit unclear upfront communication)

Booked for my parents in their 70s and feedback was absolutely positive about a professional driver who helped with bags, good English skills explaining things along the way, driving style and state of car. Only downside was the driver didn't wait outside arrivals but at a meeting point which was not communicated upfront. They had to wonder around and communicate through me to the service line. All worked out then but I expected the driver to be right at the doors.

October 19, 2022
Unprompted review
Rated 2 out of 5 stars

The pick up was just over 30 mins late…

The pick up was just over 30 mins late and the traffic was very busy.
Also the driver had no change so we over paid!
The driver was very polite and the car was clean and comfortable.
I think he should have not been using his phone to text and check messages whilst driving…

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Great, professional and friendly drivers for both journeys. Easy and flexible meeting arrangements, excellent service

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Good service

The whole experience was fairly seemless. Had to wait a few minutes for the driver, and we had a lot of stuff travelling with a baby, but we all fit in and arrived safely to our flat in good time. Would book again.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

LisbonAirportTransfersTo offered the best price I could find. They contacted me in advance and appeared right on time. The driver who delivered us to our hotel was keen to recommend restaurants when we asked. The driver who returned us to the airport knew lots of local history that we hadn't learned. He also knew the best methods of getting through very thick traffic back at the airport. Will use again. Very pleased.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional service. We would definitely highly recommend this company to anyone and will use them again. When we arrived at our destination, our keys where not where they were supposed to be. The driver called the owner and helped us tremendously.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Lisbon airport transfers

We had transfers from Lisbon airport to Cascais and Colares to Lisbon airport. Great service on time and excellent drivers. Good value would recommend.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful driver

Initially it was difficult to know where to meet the driver and we were passed on to 3 different employees of the firm which was a muddle. However our driver was magnificent and deserves the 5* rating. When we arrived at our destination he took great care of us, helping us to find our Airbnb - which proved rather difficult.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and very friendly…

Great service and very friendly drivers. We were delayed on our flight to Lisbon and the driver waited the extra 1.5 hours.
They contacted us prior to pick ups ,which made the experience very smooth.
Thank you
Silke

August 13, 2022
Unprompted review

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