LitMedia Reviews 126

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, professionalism, and quick responses. Many people appreciate the clear explanations and thorough support provided, often noting that their issues were resolved quickly and to their satisfaction. The overall service is described as very good, with users expressing a desire to use it again. However, some customers also noted a deterioration in service quality, particularly regarding content generation and frequent denials for even innocent prompts. A few other people also felt that the product was not what they were looking for, especially after changes to advertised features.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the quick, friendly, and efficient... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Product

Users describe ambiguous interactions with the product, with many praising it as great software for AI... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers praising the... See more

Service

Customers had positive experiences with service, often highlighting its efficiency, friendliness, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This product comes equipped with a variety of programs, each with its own unique features, for generating videos from images, allowing users to freely select and use whichever they like. I also thin... See more

Company replied

Rated 5 out of 5 stars

I had a request regarding my plan and the support from LitMedia LitVideo was outstanding. Katrina helped me quickly and professionally to upgrade my account to the Lifetime Plan Plus. She even went... See more

Company replied

Rated 5 out of 5 stars

Had a problem with my credits for using LitMedia LitVideo, the points got lost somehow without using them, but after contacting support via mail, they replaced the credits without much fuss. Th... See more

Company replied

Rated 5 out of 5 stars

They have a very good customer service that personally answers you and they've been very kind in responding. Also very generous in giving credits through special event. The subscriptions plans al... See more

Company replied


Company details

  1. Software Company
  2. Video Editing Service
  3. Video Production Service

Written by the company

LitMedia is an innovative AI tools platform dedicated to empowering creators and enthusiasts with next-generation content creation solutions. Our core product, LitVideo, is a powerful AI video generator that features multi-model and multi-modal support, including image-to-video, text-to-video, video-to-animation, AI video extender, and AI animation capabilities. With hundreds of popular video effects—such as AI kissing, hugging, muscle generator, and Ghibli-style filters—LitVideo makes it easy for users to generate stunning and creative videos with efficiency and cost-effectiveness. At LitMedia, we support leading AI models like LitAI4.5, Kling AI, Vidu AI, Jimeng AI, and Wan AI, allowing users to select the best model for their creative needs. Additional features include AI lip sync and background music generation to further enhance the video production experience. Beyond video, our suite of AI-powered tools includes: ● LitMusic: An AI music generator offering both lyrics-to-music and prompt-to-music modes, allowing users to customize lyrics, style, and instruments to create unique songs. ● PicMuse: An advanced AI body and face editor app with features for virtual body shaping and beauty enhancements. ● AI Danza: A fun and creative AI dance generator that enables users to create animated dance videos and memes perfect for social media sharing. ● Soundboard Resources: A large collection of meme, game, anime, music, and movie soundboard sounds—all free to download. LitMedia is committed to delivering intuitive, accessible, and high-quality AI content creation tools for video creators, music lovers, and digital artists worldwide. Discover the future of AI creativity with us at www.litmedia.ai!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank you for kind support

Thank you for your quick reply to my inquiry.
The explanation and offering was acceptable and I agree with it.
Support person Ray was very kind and helpful.
I hope this app will continue to give much better services and contents onwards.

November 6, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.

Rated 5 out of 5 stars

Customer service of LitMedia is…

Customer service of LitMedia LitVideo is great. They respond your request quickly. Ray is helpful.

November 3, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Zhehong Liu,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

Anna was great at help when I requested…

Anna was great at help when I requested a refund that wasn't able to be fulfilled, not due to her; I'm sure, but to company policies and procedures. Nonetheless, she helped greatly as a customer service representative.

October 29, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Shain Yu,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 5 out of 5 stars

Good own Video Models

I'm quite satisfied with AI tools of this firm especially their Video models. Want to highlight also fast and valuable response and help from the support team, in my case - Hermosa. Highly recommended.

October 28, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Daniel Lucky,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 5 out of 5 stars

Quick Response by Support Team member…

Quick Response by Support Team member Teresa , My Issue was solved and I'm happy about it !

October 10, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 5 out of 5 stars

Anna was great at helping me resolve my…

Anna was great at helping me resolve my technical issues

October 5, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Peter,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 5 out of 5 stars

The LitVideo Program Is Excellent For Beginners

The program is very easy to work with, and the results are just short of amazing. My main aim is to bring decades-old photographs to life, even for just a couple of seconds. This program is perfect for this work, thanks to LitMedia & LitVideo.

I had an enquiry and Anna, from LitMedia was so quick to reply to my email, it was almost as if she knew that I was going to contact them, and was ready with the reply. Very efficient, indeed.

September 18, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 5 out of 5 stars

Rhea at LitMedia LitVideo is the perfect combination of technical skill and customer service.

Rhea, Technical Support Specialist at LitMedia LitVideo, resolved an issue I was experiencing and made everything clear and easily understandable for me. Excellent customer service!! Thanks Rhea! : )

September 8, 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear David Fisher,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Show reviews in all languages. (126 reviews)

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