Little Ones London Reviews 

2,551
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company, highlighting exceptional service and continuous guidance throughout. Customers frequently praise the staff for being extremely professional, supportive, and truly dedicated throughout the entire recruitment journey. People also appreciate the fast response times and the smooth, well-organized process that makes finding a new role completely stress-free. Some reviewers were not happy with communication, mentioning that replies were slow and they had to constantly chase the team for updates. A few other people also felt that the replacement candidates sent by the agency were entirely unsuitable, unhelpful, or completely unreliable.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, supportive,... See more

Service

Clients share positive opinions on service, noting that the team who looked after their search was efficient,... See more

Customer service

Users describe positive interactions with customer_service, expressing deep appreciation for the helpfulness... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is smooth,... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers praise the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did the First pediatric course with the company yesterday with my friend, as an important prerequisite to my nanny job. We were both very satisfied with how simply things were explained and demonst... See more

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,551)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

12 Hour Pediatrics OFSTED accredited

I recently attended the 12 Hour Pediatrics Ofsted accredited First AID through LittleOnesLondon.

The Course was delivered Intensively by an incredible facilitator, whom, I would comment was outstanding!

I would highly recommend this course to all professionals working within all environments related to children's health and wellness.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Really friendly, professional and helpful people. As soon as I registered with them, Rocio keeps posting me new job offers and tries to connect with lovely families.
I'm still in the process of finding a right position but I know I'm in good hands:).
I highly recommend their services!

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very awful service!

Very disappointed with the service provided by this agency. I made it clear from the start that I urgently needed my DBS to be processed, and the person in charge of my case was fully aware of this. After waiting a whole week without receiving any solution or update, today she wrote to me just to say that she has gone on holiday. I find this completely unprofessional and irresponsible, especially when dealing with such an important requirement for those of us working in childcare. I would not recommend this agency if you are looking for seriousness and reliability

August 22, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Tamara,

I am sorry to hear that you are not satisfied with your experience with Little Ones. We do not process DBS checks directly; this is handled by a partner agency and ultimately the DBS itself, but I would be happy to look into this matter for you to see if there is anything I can do to help. I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

A wonderful agency

A wonderful agency to work with,professional, supportive, and always clear in communication. They truly value both families and nannies.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this agency

Do not trust this agency! They fail to do any real diligence on candidates and are just a postbox for people that you can find yourself on the internet - look at the large number of bad reviews.

They sourced a nanny for us that has had no vaccinations (including for measles) with a household with a new born and an immunocompromised person, wouldn’t pay tax, wouldn’t sign an appropriate contract and was generally not fit for purpose. They refused to reimburse me for the (very large) finder’s fee they charged me. Legal action is being commenced and the company seems no have no regard for their contractual obligations. I am spreading the word about this agency.

AVOID THIS AGENCY AT ALL COSTS.

August 12, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Mr Warboys,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. Our offer in resolution of the matter has been communicated to you privately and remains open should you wish to exercise it.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 1 out of 5 stars

BE AWARE!

I’m extremely disappointed and disturbed by my experience with Little Once. The agency provided two nannies, both of whom raised serious concerns that no parent should ever have to face.

The first nanny’s conduct at home led me to question her trustworthiness, and I had no choice but to end the arrangement. What followed was even more alarming: the second nanny displayed behavior toward my children that I found both verbally and physically inappropriate. This was not only unacceptable—it was deeply distressing.

What shocks me most is the apparent lack of proper vetting and judgment in selecting individuals for such a critical role. These are people entrusted with the care of children, and the agency’s decisions put my family at risk.

I would strongly urge other parents to exercise extreme caution before engaging with Little Once. My experience has left me shaken, and I hope no other family has to go through what we did.

August 10, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Mr Mozzillo,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one, and the situation you describe is absolutely not what we expect of our consultants or candidates. James Cree will contact you privately to discuss this matter further and to see if we can resolve this for you.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 3 out of 5 stars

I enjoyed the course very much

I enjoyed the course very much, and I feel much more comfortable in dealing with First Aid matters, should they arise. There are so many things that we think we know but, truly, some of them are just incorrect assumptions and the majority of us would not know what to do when these unfortunate circumstances really happen. Gary is great, experienced and very professional. However, I would improve the location of the course: too noisy and very small.

August 1, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Camilla,

I am happy to hear that you enjoyed the course. In terms of location, we have taken feedback on board and are taking steps to improve it. If there is anything else you would like to discuss, I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Good service

Thank you very much to Miss Shanice in Little Ones Agency,she recently managed one week trial the house,I really want to work.Looking forward to start.I also know her while she was working in Guardian Carers who found me temprorary jobs that I preferred.She did not give up on me, I behaved wrong towards her.She is kind,warm,helpful,easy to talk.Thank you very much to Miss Shanice

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Little Ones UK, Nanny job in France

Excellent service, wonderful placement. I am so grateful for Little Ones agency for helping me find employment. The agencies team, Laurane was professionally responsible and supportive throughout the entire process. She took time to understand my preferences and matched me with a family to fit my needs. She was helpful in preparing me for interview’s with help and guidance in the nanny industry. She also facilitated communication with a family and insured a smooth placement process. What a real great pleasure to work with.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this agency

I had a great experience with this agency in securing a job with a lovely family. I also had a very positive experience with Anthony Green, who was supportive and kind throughout the process of helping me find the right position. I highly recommend their services.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I met Lukasz and he is very helpful and…

I met Lukasz and he is very helpful and very respectful and he was the one who guided me and really helped me in order to find a better employer and suitable employer for me. Lukasz is consistent and very professional and he is really nice and he has done a good job. Thanks to Lukasz for helping me a lot and for guiding me with the interviews and he's the best.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Don't get your hopes up, it's a waste of time.

The agent working with me Anthony Green is so unresponsive and inadequate at communicating. I have made it clear from the start that I am looking for a full time role, we did apply for some positions suitable for me but there are no responses for weeks. I had to remind him all the time that I am still waiting for any update or any job offers and it's just an endless, 'sorry no update' or 'I'll have to catch up to that'. Then as I keep on pushing him to find any position he keeps on showing me part time positions totalling only 10 hours per week! I keep on saying that I need a full time role because who can live off of part time? He keeps on saying 'it won't hurt to apply'. I just agreed and said that if I take on a part time role, then I need at least 2-3 at the same time to make up the full time hours I need. He finally got me into an interview and sent me a confirmation. When I went to this client's home, the client didn't even seem to know that there was a scheduled interview that day. How is that possible? I contacted Anthony and didn't get a response until at least a week, saying that he was on holiday. Until now he still hadn't given me anything useful. Not only that, whenever I search online on Indeed, there are loads of job position from Little Ones those are suitable for me and is only around my area, despite Anthony saying 'there's not much jobs around'. What a waste of time.

July 3, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Guerzon,

I am sorry to hear that you are not satisfied with your Little Ones experience. I have contacted you privately to discuss this matter further and to see if we can resolve this for you.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

My experience was definitely, Brilliant!!!

My experience was very good. The way the classes were taught, both theoretical and practical, was truly meaningful to me! Especially the excellent professors who teach with complete naturalness and charisma, which makes learning easier! For that, I thank them!

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero rating I would

If I could give a zero rating I would.
I was told I would be on a weekly whatsapp/mail shot of new and current jobs but nothing was/is being sent through. The consultant Laurane is very very unresponsive which is so unprofessional. It's annoying that I'm going to have to start the registration process with another agency and that people will have to take time out of their busy day to give references again.

June 16, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Jones,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help. I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

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