LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and reassuring during medical scans and procedures. People note that the overall service is highly efficient, with appointments running promptly on time and very minimal waiting. Some reviewers were not happy with the customer service, pointing out long frustrating delays in receiving return phone calls and requested documents. Consumers also mentioned communication issues, unreturned messages, and difficulties getting timely responses to their important inquiries. Visitors experienced problems reaching support lines when assistance was needed before or after their scheduled visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that employees were very friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient appointments and very professional... See more

Customer service

Clients share negative opinions on customer service, highlighting a strong consensus regarding poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting. Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

Rated 5 out of 5 stars

Excellent from start to finish … I accompanied my elderly Aunt for an MRI scan .. quite nervous but was looked after so well

Rated 5 out of 5 stars

I went for an mri scan at living care leeds . I got my appointment for the same day which was fantastic. Staff were all very helpful and lovely . Would definitely recommend.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(2,400)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Botox Appointment - Dr Rashid

Attended my first appointment at Skinfinity @ Living Care for Botox of 2 areas, Dr Rashid was very welcoming along with his assistant, Felt at ease straight away. When explaining the procedure he also provided advice on which methods he thought would benefit me the most, which was appreciated. He explained everything from start to finish throughout which also filled me with confidence. I can't wait to see the results and would high recommend him family and friends.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

No waiting

No waiting. The clinic was ready for me. Everything was very well explained. Staff were very friendly.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Caring staff who go above and beyond

I wanted to leave some feedback for your amazing receptionist Bev. Honestly I don’t know where to start, every single interaction I had with Bev was very sweet and caring you could understand straight away she takes pride in her work and really shows duty of care which is so uncommon these days (sadly). I was being passed from pillar to post and was so extremely overwhelmed and engulfed in sadness but in no time Bev found answers for me and showed me clarity in my situation. I am so extremely thankful to Bev and always will be, she helped me when no one wanted to, And gave me the answers I was searching for. She acted quickly and efficiently with respect and kindness. I hope she has a great day everyday and I hope this feedback reaches her. Thank you for that day Bev, I pray for your health and well-being, may you always be happy and healthy.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Dr Parmer released my 4 week baby's…

Dr Parmer released my 4 week baby's tounge tie. He was such a nice man, he made me, my partner and my baby feel so at ease! My baby is now feeding so much better. Thank you so much Dr Parmer!

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and organised

Booking was very easy and efficient. Stacy Roberts talked me through all relevant info and requests which made things clear and simple.
On arriving at Sheffield everything was really organised and friendly. Two amazing staff. The results were with me in less than 24 hours from scan appointment time. Excellent in all areas.

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Pretty shocked tbh

I waited 2yrs to be seen by an ent specialist. I was basically told to shut up while explaining my symptoms given treatment which has made no difference at all, but I persevered with it and still no difference. The worst part is that the letter she sent to my GP basically labeled me as a junkie when she said in the last sentence of her interaction with me and I quote " but he does also admit to using illicit drugs"
I had a drug problem that ended in 2015 and now my GP won't take me seriously at all and the problem I have is still escalating. And fyi she used the word previously when writing about my rhinoplasty but not my former drug use. Judgement like that shouldn't be from a doctor of any kind.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

Completely useless

Completely useless. They don't have parking spaces for visitors and nobody unswer on calls during the weekend even if you are blocked in a weekend day.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Taking over 30 hours to get a result is…

Taking over 30 hours to get a result is ridiculous and meant I had to go to a local clinic and do a test otherwise I couldn’t travel. Defeats the whole point in using you if I need a test within 48 hours but before 24 before the trip. No one to contact and waste of money and time. I want a full refund

April 12, 2023
Unprompted review
Rated 2 out of 5 stars

Very disappointed customer

We ordered our lateral flow tests on the 13 December 2022. We paid an extra £4.75 to receive my order for next day delivery.
Our order finally arrived on 17 December 1pm, 4 days after I placed our order. It took 48 hours for you to get order ready for posting.
I uploaded results that afternoon. We had to wait two days later I received an email informing me that you needed photo as a j.peg. Finally we received our results.

December 13, 2022
Rated 5 out of 5 stars

Needs to mention it could take up to 4 hrs

Once I'd sussed it out it seemed straight forward but it took over 3.5 hrs to come back and I hit panic mode and started to make alternative arrangements as it does say you'll get it back in up to 2hrs.
I'd had to arrange another test with my Tour company in order to fly and that sent me into full stress mode Needless to say I didn't sleep well that night and drove to airport in a right state.

October 3, 2022

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