LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and reassuring during medical scans and procedures. People note that the overall service is highly efficient, with appointments running promptly on time and very minimal waiting. Some reviewers were not happy with the customer service, pointing out long frustrating delays in receiving return phone calls and requested documents. Consumers also mentioned communication issues, unreturned messages, and difficulties getting timely responses to their important inquiries. Visitors experienced problems reaching support lines when assistance was needed before or after their scheduled visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that employees were very friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient appointments and very professional... See more

Customer service

Clients share negative opinions on customer service, highlighting a strong consensus regarding poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting. Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

Rated 5 out of 5 stars

Excellent from start to finish … I accompanied my elderly Aunt for an MRI scan .. quite nervous but was looked after so well

Rated 5 out of 5 stars

I went for an mri scan at living care leeds . I got my appointment for the same day which was fantastic. Staff were all very helpful and lovely . Would definitely recommend.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,400)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, welcoming and informative staff made me feel valued and relaxed, excellent facilities would be more than happy to use this provider again.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

MRI scan at Living Care Leeds.

I recently had an MRI scan at Living Care Leeds. I was very nervous about having it done because I am very claustrophobic.
I was met by Andy and Luke who were amazing. So very professional and friendly. They really put my mind at rest and helped me through the whole process. Thank you so much.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

My consultant listened to my health…

My consultant listened to my health issues and concerns and explored the options of diagnosis. I felt reassured with ruling things out and the communication has been great between the reception as administration staff.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

I was impressed by the state of art…

I was impressed by the state of art facility in our local area.

My wife had a medical appointment and despite living in Handsworth working in Sheffield city centre for over 20 years, I never knew this facility that offered both sports & medical services was available.

Well done for those behind the running of this massive project and their stakeholders.

Francis

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Lower back MRI

Lower back MRI - got an appointment a few days after contacting Living Care. Friendly staff and in and out in no time. Easy to get to clinic just off the M1. Would highly recommend

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Happy 😊

It was a very nice experience very well organised only took 40 minutes in.and out on my way home .injoyed.

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Team refused parent to stay with child

Team wouldn’t let parental stay with a child who was scared of the machine. Completed paperwork to confirm I was ok with the sound but still patients request wasn’t allowed and the right to an adult attending was refused.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

A knee MRI…

A knee MRI booked for 3 working days after contacting the clinic. Self check in, followed by a short wait and my appointment was on time.
Professional, relaxed team made me relaxed too. Results should be with my referrer in 2 days.
Great, I would recommend.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Everything , speed to respond to referral , experience during MRI scan to obtaining results . I would totally recommend.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Luke and Beth were very friendly and knowledgeable. They put me at ease before my scan and made me comfortable. In and out with no waiting, all round a great experience.

October 20, 2023
Unprompted review

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