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Living Well Bathrooms Reviews 

387
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and fitters for their professionalism, helpfulness, and diligent work ethic. Many reviewers highlight the excellent quality of the finished products and the overall service, often describing the results as wonderful, smart, and functional. The entire process, from initial survey and planning to installation, is frequently described as smooth, efficient, and well-communicated. Reviewers particularly appreciate the care taken by installers to keep work areas clean and tidy, minimizing disruption to their homes. Many customers express immense satisfaction, often stating they are delighted with their new facilities and the transformative impact on their living spaces.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency from... See more

Quality

Customers consistently note positive experiences with quality, praising the professional completion of work... See more

Facilities

Clients share positive opinions on facilities, particularly regarding bathroom transformations and... See more

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

The design solution was perfectly tailored to our aunt's needs. The installation by Wayne Hallam was professional, thorough, tidy, respectful of our aunt's home and always friendly and courteous.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

387 reviews

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4.9

All reviews

(387)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, from initial survey to completion. No high pressure salesmanship. Came exactly when I asked and finished within timescale.
Danny the Fitter was meticulous and took a pride in his work; to him it wasn’t just another job. Nothing was too much trouble. I felt valued as a customer.

May 11, 2026
Unprompted review
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Reply from Living Well Bathrooms

This is a lovely review Wendy, thank you for taking the time to share your experience. We are pleased you were happy with our service throughout and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Replacement of shower, toilet and washbasin.

Old shower, toilet and washbasin replaced. Can’t fault the team from first contact through to finalisation. Old pipework had to be replaced as well as other unforeseen issues hence work took 8 days inclusive of Saturday and Sunday rather than the 4/5 days anticipated. Dean the fitter was polite and helpful throughout and clearly knew what he was doing. Cleaned and tidied up at the end of each day and kept us fully informed as to progress.

May 18, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review Alan. We are pleased we got it finished for you, despite the unforseen items and hope you are enjoying your new level access shower and feeling the benefits. We will pass on your kind comments to our colleague Dean too :)

Rated 5 out of 5 stars

Bathroom

It was a pleasure to have Joanna & Jonatan to do my beautiful bathroom. I couldn’t be more pleased and they were very kind and so polite. Jo Reeve.

May 18, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Jo for leaving this lovely review for Joanna and Jonatan, we are pleased to hear you were happy with the installation and service and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

I am very pleased with the shower…

I am very pleased with the shower fitted by AHM for Handicare . Excellent workmanship , punctual and friendly workmen who always consulted me at every stage of the fitting . I would be happy to recommend them >

May 13, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the lovely feedback Wendy, we are so pleased you are happy with the service we provided and we hope you are enjoying your new accessible shower :)

Rated 5 out of 5 stars

the fitter was very friendly and…

the fitter was very friendly and completed the job earlier than expected. The work was carried out to a high standard

May 13, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Will for leaving us a review, we're glad you're happy with the service we provided :)

Rated 5 out of 5 stars

Start to finish quality and stress free

The planning and fitting of our wet room was excellent. Peter always responded to our questions, and made changes to our order as requested.
Dean (installer) always arrived on time, was polite and professional. He worked calmly and very considerately. Great sense of humour and explained things very well.
The office staff were sometimes missed from the loop, but were always friendly and responsive.
I cannot recommend this company highly enough, and I do not take reviews lightly. One company, clear pricing, great fitter, and quality products.
Thank you AHM.

March 30, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this lovely review Alison. It's super to hear you're happy with the service we provided throughout the installation, we will pass on your kind comments. We hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Good choice to use AHM installations to…

Good choice to use AHM installations to update the bathroom from bath to walk-in shower. Very good experience. From day one fitter Dan Casey worked efficiently taking out the old bathroom suite and installing a walk in shower in record time. He has made an excellent job.Dan worked in an efficient, clean and timely manner...always explained what was going to happen next. Very pleased with the work carried out. It was also finished much ahead of schedule with very little disruption to the rest of the house. The end result looks fantastic.

May 6, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this review. It's wonderful to hear how happy you are with the service we provided and with the installation itself. We do hope you are finding your walk-in shower easier and safer to use. We will pass on your kind comements :)

Rated 5 out of 5 stars

Excellent

From start to finish the service was professional and seamless.
Craig was knowledgeable and very helpful, ensuring we had exactly what we wanted and needed. Even when we changed our minds with flooring and vanity, this was no trouble.
Barry the installer/plumber was A1. He was respectful of our home and was very clean and tidy in his work. He explained each day what he was doing. He ensured all aids were exactly where we required them. We are so pleased with the finished project. We would definitely recommend both Barry and AHM Installations for a bathroom upgrade/refurbishment.
Thank you.

May 6, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this superb review. We are so pleased to hear you are happy with your new accessible bathroom and the service provided by our colleagues Craig and Barry, we will pass on your kind comments :)

Rated 5 out of 5 stars

Recommend any time

Jonathan and Joanna are both 5 star experience on
Installing my Bath room and shower unit completely very
Clean and tidy work I would recommend them any time

May 2, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this review Mr Hasley. We are glad you were impressed with the installation and service we provided and hope you are enjoying your new walk-in shower :)

Rated 5 out of 5 stars

Very pleased with the hole job 😀 and…

Very pleased with the hole job 😀 and the company and the fitter looking good 👍 thark you well impressed 😀

April 20, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Mr Riley, we're pleased you are happy with all the work we carried out :)

Rated 5 out of 5 stars

Very good experience

Very good experience. From day one fitter Anthony worked efficiently taking out the old bathroom suite and installing a walk in shower in nine days. Very pleased with the work carried and the collection of the waste material within a couple of days of completion.

April 18, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Ms Whelan. We are pleased to hear you were happy with the service we provided and hope you are finding your new walk-in shower easier to use :)

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Quote provided on same day as site visit follow up appointment was the next week to finalise product details and full bathroom refurb was completed within two weeks. Warren was the fitter and he was professional polite and worked hard and diligently and got the job finished a day early to a very high standard.

April 23, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the wonderful feedback Jonathan. We are so pleased you were happy with the service we provided and we hope you are enjoying your new accessible bathroom :)

Rated 5 out of 5 stars

Fantastic experience from start to finish

Fantastic experience from initial contact to completed installation. We converted a shower over bath to walk in shower, also had the WC and cistern changed to a higher WC. The installation technician, Dan Casey was absolutely fantastic. Extremely professional and very hard working who completed the install to an extremely high standard and consulted us on various stages to check the position of some of the extra's. Everything was cleaned and tidied om completion of the Job, brilliant service, Thank you Dan for a great Job and trouble free experience, absolutely superb.

April 23, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this wonderful review Mr Prescott. We are pleased to hear you were happy with the serbive we provided and the installation from our superstar Dan, we will pass on your kind comments. We hope the change to a walk-in shower and raised WC will make the daily routine easier and safer :)

Rated 5 out of 5 stars

Exceptional team, exceptional service

Peter (so patient and efficient too) and the team made the whole process of selecting and installing Mum's walk-in shower very easy. The design was very appropriate/safe for restricted mobility and the final result looks super smart as well as functional. Special thanks to all the fitters involved, in particular Jonatan and Joanna, exceptionally friendly, neat and tidy workers who even arrived with cake for Mum on the first day. Exceptional. Very happy customers.

April 20, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Sue for leaving us this fab review. It's lovely to hear you were pleased with the service we delivered for your Mum and her new walk-in shower. We'll pass on your lovely comments to Peter, Jonatan and Joanna and we'll also ask they bring us some cake into the office too! :) Thanks again, we hope your Mum finds her bathing routine, easier and safer now.

Rated 5 out of 5 stars

Updated Bathroom

Updated the bathroom from bath to walk-in shower. Made a few changes from the original quote to a shower made more user friendly with both extra space and grab rails. Michael and Richard, the fitters, were very helpful with the changes and knowledgeable about extra fittings and we are very pleased with the outcome. Everything was left clean and tidy at the end of each day. An excellent finish to the shower itself, and they even managed to box round the original shelving alcove so we didn’t lose valuable space. We would definitely recommend this company.

April 16, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this fab review for your new walk-in shower. We're so pleased you were happy with the service we provided and in particular, the service from Michael and Richard, we will pass on your kind comments :)

Rated 5 out of 5 stars

A Company you can trust

From start to finish working with this company has been a blessing!! Intially visiting their showroom to the quotation stage and the install nothing has been too much trouble,they all helped answering our questions and queries with utmost patience and such a professional attitude. Special mention must go to Anne in her showroom role, Paul for his advice on the costings and installation and finally last but not least Warren our installer, whose work was to the highest standard, the finished bathroom exceeds our expectations!!

April 10, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Treves for this lovely review. We are pleased to hear you were happy with the service from our Maidstone showroom and our colleagues Anne, Paul and Warren and we hope you are enjoying your new accessible bathroom :)

Rated 3 out of 5 stars

Not a complete service we now have a lovely bathroom

Firstly we now have a lovely, easy to use walk in shower. Compared to quotes from local companies AHM do not completely renovate your bathroom as decorating is not included. This is important as the best time to paint walls is once the room has been stripped so new furniture can be fitted to a prepared newly painted wall. I had to try and paint the walls inbetween installation which was very difficult for me. They provide the major items of furniture but don't offer accessories such as shelves cabinets or any of the little things you will need. The big advantages with AHM is if you can find everything you want it all arrives from one supplier any problems arising are dealt with AHM. So they don't offer a complete service with a extended range of options, but we do have a lovely bathroom.
I have now read the reply posted from AHM and much of what they have written is a lie. I contacted Peter my AHM rep who provided our original quote of £17000 which after I had not contacted them to further discuss the quote sent a modified quote for £10000+. We had decided to accept the modified quote. However it occurred to me no mention had been made about painting the walls. Peter said he would contact me after the weekend to chat about painting the walls. I never heard from Peter again and I never received an additional quote for painting the walls which despite have shaky hands and two arthritic knees struggled to paint the walls myself. Whilst overall Mike made a pretty decent job there were a few small things which weren't quite right which I reported to AHM. I hadn't heard from them, when several days later our doorbell rang and a chap from AHM arrived with no warning saying he had called to rectify the issues we weren't happy with. So to summarise where we are with AHM we are happy with the bathroom we ended up with. I'm personally not happy that no mention was made of not making good and not painting the walls. Peter never did contact me to discuss the painting and no second quote was EVER sent for the painting. I know it looks good for a company to respond to criticism but to do so without being truthful only creates a problem from constructive truthful comments which they invited me to provide.

March 24, 2026
Unprompted review
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Reply from Living Well Bathrooms

EDIT 3.4.26
Thank you for your updated comments, we do appreciate you taking the time to share your experience in more detail.

It does sound as though there may have been some confusion or miscommunication around the painting of the walls. For any additional work like this, we would normally need to have a full conversation, including details such as colour choices and finishes so that everything can be properly planned and costed. It seems this may not have been fully finalised, which has understandably led to different expectations.

We always aim to make the process as clear and straightforward as possible, and we will take your feedback on board. While this isn’t something that has been raised across our 355 reviews on Trustpilot, or by the many customers we’ve supported over the past 27 years, we recognise that every experience matters.

If you would like us to look into this further for you, you can make a formal complaint through our complaints procedure and we will ensure it is reviewed thoroughly.

As a family-run business, we genuinely care about our customers and the service we provide, and we are pleased that, overall, you are happy with your new safe and accessible bathroom.




Thank you for your review Mr Fletcher and we’re pleased to hear that you’re happy with your new walk-in shower.

We would like to clarify a few points for accuracy: Your bathroom was fully designed and quoted based on your chosen specification and budget, and we worked closely with you, including revisiting and revising the first design to ensure we could provide a solution that met your needs at a reduced cost.

The painting you mention was raised after the revised quotation had been accepted and once installation was already underway. As this was an additional request, we provided a separate quotation to cover the extra time and materials, which you chose not to proceed with.

In terms of accessories, these are always available and can be included within the design where requested. As with all elements of our bathrooms, they are selected and priced according to each customer’s preferences and budget.

We always aim to be clear and transparent throughout the process, and while we appreciate your comments, we’re glad that the end result is a bathroom you are pleased with.

Rated 5 out of 5 stars

Good communication from start to finish…

Good communication from start to finish and an excellent installation carried out by Dan Casey which was completed to a high standard and in a professional manner. I would definitely use/recommend this company in future.

March 11, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Ward for this lovely review. We're pleased to hear you were happy with our service and the installation from Dan, and we hope you are feeling the benefits of your new accessible bathroom.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Sales rep and fitters helpful at all times. Walk in shower looks great and meets needs fully.

March 20, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving the review Trevor, however you may have us confused with another company because we don't install stair lifts, we install accessible bathrooms, kitchens and ramps but we are pleased to hear you have had a positive experience with whoever did it for you :)

Rated 5 out of 5 stars

What a great firm

What a great firm, everything was done to exactly what I wanted. Barry, the fitter was on time, very polite, and a very good installer. Prices were very reasonable and lower than my other quotes, and there was no pressure. Well done AHM. Would recommend this firm.

March 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review, I had to ask Barry which customer you might be and he has confirmed. We are so pleased you are happy with the service, our price Very important:)) and the installation proess itself. We hope you enjoy your new walk-in shower :)

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