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Living Well Bathrooms Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely hardworking, polite, and careful while keeping all work areas exceptionally clean and tidy. Homeowners consistently note that the entire installation process runs smoothly, with professional builders providing clear communication and efficient service from beginning to end. Some reviewers were not happy with minor hiccups, noting occasional delayed starts or inconvenient timing adjustments before the actual work began. A few people also mentioned experiencing minor equipment faults, unexpected electrical issues, or material damages during their bathroom renovations that required additional attention.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, praising the professional approach from the... See more

Quality

Customers report widespread satisfaction and appreciation regarding the quality of the workmanship and the... See more

Facilities

Clients share positive opinions on facilities, noting that bathrooms and wet rooms are successfully... See more

Product

Consumers find product to be positive, expressing satisfaction with their new walk-in showers, wet rooms, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

108 reviews in the last 12 months

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Rated 3 out of 5 stars

Not a complete service we now have a lovely bathroom

Firstly we now have a lovely, easy to use walk in shower. Compared to quotes from local companies AHM do not completely renovate your bathroom as decorating is not included. This is important as the best time to paint walls is once the room has been stripped so new furniture can be fitted to a prepared newly painted wall. I had to try and paint the walls inbetween installation which was very difficult for me. They provide the major items of furniture but don't offer accessories such as shelves cabinets or any of the little things you will need. The big advantages with AHM is if you can find everything you want it all arrives from one supplier any problems arising are dealt with AHM. So they don't offer a complete service with a extended range of options, but we do have a lovely bathroom.
I have now read the reply posted from AHM and much of what they have written is a lie. I contacted Peter my AHM rep who provided our original quote of £17000 which after I had not contacted them to further discuss the quote sent a modified quote for £10000+. We had decided to accept the modified quote. However it occurred to me no mention had been made about painting the walls. Peter said he would contact me after the weekend to chat about painting the walls. I never heard from Peter again and I never received an additional quote for painting the walls which despite have shaky hands and two arthritic knees struggled to paint the walls myself. Whilst overall Mike made a pretty decent job there were a few small things which weren't quite right which I reported to AHM. I hadn't heard from them, when several days later our doorbell rang and a chap from AHM arrived with no warning saying he had called to rectify the issues we weren't happy with. So to summarise where we are with AHM we are happy with the bathroom we ended up with. I'm personally not happy that no mention was made of not making good and not painting the walls. Peter never did contact me to discuss the painting and no second quote was EVER sent for the painting. I know it looks good for a company to respond to criticism but to do so without being truthful only creates a problem from constructive truthful comments which they invited me to provide.

March 24, 2026
Unprompted review
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Reply from Living Well Bathrooms

EDIT 3.4.26
Thank you for your updated comments, we do appreciate you taking the time to share your experience in more detail.

It does sound as though there may have been some confusion or miscommunication around the painting of the walls. For any additional work like this, we would normally need to have a full conversation, including details such as colour choices and finishes so that everything can be properly planned and costed. It seems this may not have been fully finalised, which has understandably led to different expectations.

We always aim to make the process as clear and straightforward as possible, and we will take your feedback on board. While this isn’t something that has been raised across our 355 reviews on Trustpilot, or by the many customers we’ve supported over the past 27 years, we recognise that every experience matters.

If you would like us to look into this further for you, you can make a formal complaint through our complaints procedure and we will ensure it is reviewed thoroughly.

As a family-run business, we genuinely care about our customers and the service we provide, and we are pleased that, overall, you are happy with your new safe and accessible bathroom.




Thank you for your review Mr Fletcher and we’re pleased to hear that you’re happy with your new walk-in shower.

We would like to clarify a few points for accuracy: Your bathroom was fully designed and quoted based on your chosen specification and budget, and we worked closely with you, including revisiting and revising the first design to ensure we could provide a solution that met your needs at a reduced cost.

The painting you mention was raised after the revised quotation had been accepted and once installation was already underway. As this was an additional request, we provided a separate quotation to cover the extra time and materials, which you chose not to proceed with.

In terms of accessories, these are always available and can be included within the design where requested. As with all elements of our bathrooms, they are selected and priced according to each customer’s preferences and budget.

We always aim to be clear and transparent throughout the process, and while we appreciate your comments, we’re glad that the end result is a bathroom you are pleased with.

Rated 5 out of 5 stars

Good communication from start to finish…

Good communication from start to finish and an excellent installation carried out by Dan Casey which was completed to a high standard and in a professional manner. I would definitely use/recommend this company in future.

March 11, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Ward for this lovely review. We're pleased to hear you were happy with our service and the installation from Dan, and we hope you are feeling the benefits of your new accessible bathroom.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Sales rep and fitters helpful at all times. Walk in shower looks great and meets needs fully.

March 20, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving the review Trevor, however you may have us confused with another company because we don't install stair lifts, we install accessible bathrooms, kitchens and ramps but we are pleased to hear you have had a positive experience with whoever did it for you :)

Rated 5 out of 5 stars

What a great firm

What a great firm, everything was done to exactly what I wanted. Barry, the fitter was on time, very polite, and a very good installer. Prices were very reasonable and lower than my other quotes, and there was no pressure. Well done AHM. Would recommend this firm.

March 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review, I had to ask Barry which customer you might be and he has confirmed. We are so pleased you are happy with the service, our price Very important:)) and the installation proess itself. We hope you enjoy your new walk-in shower :)

Rated 5 out of 5 stars

Excellent work ... well done Mr Dan Casey!

The work carried out from the beginning to the end is very smooth and efficient. In particular, Mr Dan Casey is very efficient. He carried out the work slightly earlier than expected. It is a shame that the Grab Rails didn't arrive in time. He cleaned up the work at the end of the day and left the place tidy.

March 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the lovely review, we've looked up Dan's installation's to confirm which customer you were. We are so pleased you are happy with your new walk-in shower and Dan's efforts. We are sorry about the delay on the grab rails from our supplier. These have now arrived and we'll be organising to fit them asap! :)

Rated 5 out of 5 stars

AHM Installations: a very good company.

A pleasant organisation to deal with, their professional approach took into account aspects of our bathroom we wished to keep and the plumber/tiler completed the work superbly. Would recommend AHM to anyone wanting a walk-in shower.

March 23, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for sharing your experience Malcom. We're delighted to know how pleased you are with your new walk-in shower, it can make such a difference to daily life :)

Rated 5 out of 5 stars

Great job by AHM

We used AHM to make mum’s bathroom more accessible. It was great from start to finish, the fitter Dan Casey did a fantastic job. Mum is over the moon with the finished result!

March 2, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thanks Karen for leaving this review. We're so pleased your Mum loves her new bathroom and we'll pass on hyor kind words to Dale :)

Rated 5 out of 5 stars

A 5 star fitter from AHM

Having a new walk in shower fitted when old one was removed. AHM sent Wayne Hallam, he worked so hard to complete the massive task to remove old one and fit new over the 4 days, at the end of each full working day, he cleared and cleaned the area, for us to use the other facilities.

March 13, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr & Mrs Knights for this lovely review. We are pleased you're happy with your new walk-in shower, we hope you are finding it easier to use . We will pass on your lovely comments to our colleague Wayne too :)

Rated 5 out of 5 stars

AHM are a Superb Company

AHM Installations proved to be an excellent choice for a complete bathroom renovation. From our first appointment with Phil to our bathroom expert Dale, we received nothing but good advice, lots of choice and superb work. Dale was a professional worker, always neat, tidy, and caring about the rest of our house. Dominique, in the office, was always at the end of the phone, always helpful. We would therefore recommend this company very highly.

March 13, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for your kind words Elizabeth. We are pleased to hear how happy you were with your recent bathroom renovation and the service you received from our colleagues Phil, Dale and Dominque who are all superstars, we will pass on your kind words to them and we hope you are enjoying using your new accessible bathroom :)

Rated 5 out of 5 stars

Replaced a shower with a walk in…

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products.
It was a real pleasure to have Mike, the fitter, working in the house. He was polite, very tidy, understanding and worked really hard. His expertise was invaluable, solving any issues that came up, and he produced an excellent finish to everything. Can't praise him enough. A very good company indeed.

March 3, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review Michael. We are so pleased to hear you are happy with your new accessible shower which will make showering easier and safer. We will pass on your kind comments to Alan and Mike, who are absolute stars :)

Rated 5 out of 5 stars

Our Beautiful Bathroom

We recently chose AHM Installations to reconfigure our bathroom, replacing our old bath with a walk-in shower, new basin, toilet, ceiling panels with sunken lights, and new flooring. From the very beginning, we were impressed by their professionalism.
​Our initial meeting with Craig Palmer set a great tone; he was prompt, informative, and immediately respectful of our home by removing his shoes. He explained our options in detail without any "hard sell," focusing specifically on the safest configuration for our needs. While AHM was not the cheapest quote we received, we commissioned them because of this initial expertise and the lack of high-pressure sales tactics.
​The installation process was equally impressive. Our fitter, Barry Feasey, was incredibly considerate. He took great care to lay floor coverings and kept us updated on his progress daily. This was especially important to us as my husband has Parkinson’s; Barry’s clear communication and tidy work habits made the inevitable upheaval of a renovation much more bearable for him.
​Whenever minor issues arose, the support from the office was outstanding. I dealt with Dominique Thorley, who was consistently calming, understanding, and incredibly helpful. No email or call went unanswered, and she ensured everything was resolved immediately.
​My husband and I are absolutely delighted with the final outcome. We highly recommend AHM Installations for their high-quality work and, more importantly, their genuine care for their customers' well-being.

October 13, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this glowing review. We always appreciate it when customers let us know how they found the experience from start to finish. We are very pleased to hear you were happy with our service from our wonderful colleagues across all areas of the business, we will pass on your kind comments to all involved. We hope you are feeling the benefits of your new walk-in shower already :)

Rated 5 out of 5 stars

New walk in Shower…

They have just fitted me a walk in shower which I am very pleased with. The fitter Danny was on time,knowledgeable and pleasant. The house was left clean and tidy.

March 3, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Scarle for this feedback, we are pleased to hear you are happy with the installation and will pass on your kind comments :)

Rated 5 out of 5 stars

From the moment I first rang AHM…

From the moment I first rang AHM Instalations to enquire if they were able to replace my old shower cubicle for an up to date model, I have been spoken to by very pleasant members of staff. The home surveyor listened to my needs & offered realistic options, gave me an estimate & the quote was with me very quickly, which I was not pressurised into accepting. When I was ready to accept the quote I was again greeted by friendly staff, a date for the installation was offered & on the set date a very pleasant 'fitter' Wayne, arrived on time, introduced himself, & got on with the job without fuss, keeping the work area tidy as he worked. Before he left he explained how everything worked & gave me the paperwork I needed. I was dreading the upheaval of having the job done but I didn't need to worry at all. I would recommend their services to friends and family. Bernice Litchfield

March 5, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much for sharing this Bernice. Receiving genuine feedback like this from customers is so helpful for other people to make decisions when choosing an accessible bathing company. We hope you enjoy the freedom your new walk-in shower will provide :)

Rated 5 out of 5 stars

A positive experience from start to…

A positive experience from start to finish. AHM Installations offered a competitive price in comparison to other quotes received. Communication was helpful and supportive throughout the whole process. Danny completed the installation. He was professional, extremely hard working and did an excellent job. A grotty bathroom was transformed into an amazing accessible shower room. I was thrilled with the end result.

February 10, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for sharing your experience Mandy, we're delighted to hear you were impressed with our service and the installation and we hope you enjoy using your new bathroom :)

Rated 5 out of 5 stars

AHM delivered everything as promised…

AHM delivered everything as promised caring, professional company, shall definitely use them again. The plumber Danny was brilliant, hard working, professional, never stopped, eye for detail, caring, thoughtful, reliable, respectful, workmanship 100% at the end of the day cleared everything away so neat and tidy, he's a most friendly, kind and trustworthy young man, shall definitely be using him again.

February 27, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much Rosemarie for this glowing review for service and team and Danny your installer. We always love hearing that our customers are happy with the service we provided. We hope you love your new bathroom and are finding it easier to use :)

Rated 5 out of 5 stars

An excellent job done

An excellent job done, from conception to finish. A super company to work with, no waiting around for phone calls. Ahm provided the service they promised and I would highly recommend.
Special thanks to Dan, the fitter, who worked so hard throughout the project. He didn’t appear to take any breaks, just got on with the job. He worked cleanly, efficiently and professionally, a really good guy and an asset to the company.
Also thanks to Alan, the Home Surveyer who helped plan the refurbishment of my en-suite bathroom.
I am a very happy customer. The whole team did an excellent job, thank you.
Mrs C A Simms

February 27, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Carol for this lovely review! We are so pleasead to hear how happy you are with your new bathroom and the service we provided. We'll pass on your kind comments to all involved. We hope you will find bathing easier in your new bathroom :)

Rated 5 out of 5 stars

Had bath removed walk in shower…

Had bath removed walk in shower fitted.am so pleased with it .Barry worked not stop completed in 2 days to a very high standard. So pleased I chose this company I was kept informed what was going on great company

February 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Jennifer for this lovely feedback, our Barry is a workhorse and always does a great job. We will let him know how happy you are and we hope you find your new walk-in shower much easier to use than the old bath :)

Rated 5 out of 5 stars

A great experience

AHM Installations were excellent in every aspect of the work they carried out to renovate our bathroom and toilet. From the initial contact from Phil in the sales team all the way through to the collection of the old bathroom material they were all very professional. A "big shout out" to Kyle, and Josh, the fitters who worked extremely hard to provide with a bathroom and toilet we can, again, be proud of. A great experience. Thank you to all.

February 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Bradbury! Its lovely to hear you were happy with our service to renovate your bathroom - we'll pass on your kind comments to all involved and we hope you enjoy your new accessible bathroom :)

Rated 5 out of 5 stars

Walk in shower room.

From the first visit to discuss my options to the last day of installation everything went very smoothly. The fitter Wayne was excellent. Left my home clean and tidy everyday. Love my new shower room and all the waste rubbish was removed within 2 days.

February 25, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review. Great to hear you were happy with our service and the installation of your new walk-in shower and we hope you are finding bathing easier :)

Rated 5 out of 5 stars

Looking foward to using my new Wet Room

Excellent consideration of a 95 year old. Results could not have been better. Thank you very much Dan Casey

February 19, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Ridley for leaving this review - we are pleased you are happy with your new wet room and hope you find it much easier to use :)

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