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Living Well Bathrooms Reviews 

390
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional fitters for being exceptionally polite, hardworking, and extremely careful to keep living areas clean and tidy during installations. Consumers frequently mention that the knowledgeable team provides helpful design guidance throughout the planning phase and ensures a completely smooth project completion from start to finish. Though some customers experienced minor inconveniences, such as a delayed start to the project or unexpected electrical issues requiring minor adjustments. A few people also noted occasional communication gaps with the office or small product defects that needed extra attention to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, kindness, and hard work... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and care shown throughout... See more

Quality

Users describe positive interactions with quality, highlighting first-class workmanship and fantastic end... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that conventional bathrooms and old tubs were... See more

Product

People report high satisfaction with the product and overall installation. Reviewers frequently mention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(390)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business dealings were very efficient…

Business dealings were very efficient through very pleasant and helpful staff
DALE the installer was very tidy and also very helpful where some changes were required.

January 5, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Brian for leaving this review, we are very pleased you were happy with how our colleague Dale installed your bathroom and we hope you are enjoying using it :)

Rated 5 out of 5 stars

A new wet room (Norwich)

The whole experience of using ahm was very good.From initial phone call to completion went without any problems.Craig was the estimator who came round listened very intently to what we had to say and what we wanted,nothing was too much trouble.He gave his opinions and helped choose what we wanted without any fuss.We had a phone call about a week before installation asking if some materials could be delivered to our address ready for fitting this was a bit of a concern for us as we only have a small place.In stepped Barry our fitter for the job who was a very nice man who agreed the materials would be delivered to his house and he would bring in bits and pieces if and when he needed them.I will say the whole project was to take 10/11 days but Barry completed it in 9,a wet room by the way.The bathroom looks stunning we are very impressed.Our whole experience with AHM has been great from from the first call to signing off the job.Would I recommend AHM most definitely.Once again a special mention to Craig and Barry.

January 19, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Clarke for this lovely reviw for your new wetroom. We are so pleased it all went to plan and you were happy with the service provdied by our colleagues Craig and Barry -we will pass on your kind comments. We hope you are enjoying your new wetroom and feeling the benefits :)

Rated 5 out of 5 stars

Outstanding company.

This is a great company who seem to totally understand how to renovate the bathroom and make it fit for those with mobility issues yet keeping the standard and finished result stunningly high.
All the personnel were extremely professional,highly relational and very efficient. The quality of the materials is superb and the skill and helpful attitude of our fitter Danny was brilliant. We are extremely satisfied and can highly recommend AHM Installations.

January 29, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Adams for this wonderful review we are so pleased you are happy with everything we provided and the quality of the installation from Danny, who is a star! The new walk-in shower looks stunning and we hope you enjoy using it and feel the benefits :)

Rated 5 out of 5 stars

Wet room conversion finished yesterday…

Wet room conversion finished yesterday .
Looks great .
Dale the fitter was excellent and clearly knew what he was doing .He always communicated to ensure the wet room met our requirements.
Not the lowest cost but very happy with the result .

February 4, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review for your wetroom John. We're really pleased you were happy with our service and installation for your son. We hope the new wetoom is making a difference to daily living :)

Rated 5 out of 5 stars

From start to finish

From start to finish, was excellent installing a complete shower and accessories. Kyle was able to complete the job in to days instead of three. Clean and tidy, would recommend the company.

January 12, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Mr Wright, we are pleased you were happy with the service and the installation and we hope you are enjoying your new walk-in shower and feeling the benefits :)

Rated 4 out of 5 stars

bathroom convertion

FROM start to finish we were treated with good advice we had 6 other quotes for our bathroom and ahm was within the average price but better quality.we were kept informed of every move i.e.sales delivery time etc .the install was completed with a minimum of disturbance the waste bags wwere emptied the day after and we were phoned the day after to see if things were as we wanted and YES tehy were thank you to wayne alan and jason and the very pleasant and helpful lady on the reception

January 7, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you were happy with the advice, communication, installation, and aftercare, and we’ll be sure to pass your kind comments on to Wayne, Alan, Jason, and our customer service team.

We were keen to find out what we could have done to have been awarded a 5-star review and following a call earlier, we appreciate your feedback regarding noise during the removal of the old bathroom floor.

Unfortunately, some temporary noise is unavoidable during certain stages of a bathroom installation especially during the 'rip out' phase but our team always aims to keep disruption to a minimum.

Thank you again for choosing AHM Installations — your feedback is genuinely valued. We hope you are enjoying and feeling the benefits of your new bathroom :)

Rated 5 out of 5 stars

Really love our new bathroom

Really love our new bathroom! We’re happy customers. And would like to use AHM in the future too. From the designing to the fitting, the team were professional. Stuart our fitter was reliable and capable

January 15, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Wang for this fab review! It's nice to know how happy you are with our service and we hope to see you again in the future :)

Rated 5 out of 5 stars

Bathroom re-fit

Work to remove bath and replace with walkin shower
New toilet and wall boards.
The installer Warren did a fantastic job working continuously for 5 days .He was a clean and considerate worker pleasant and helpful to talk to.
Couldn't wish for better.
Finished job was excellent.

January 24, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Ward for this lovely review, we are so pleased you were happy with the servic ewe provided with your new walk-in shower and we hope it is already making a difference to daily life :)

Rated 5 out of 5 stars

Shower fitting

All aspects of my experience was excellent from start to finish. Mike the fitter was a pleasure to have working on the installation as were the rest of the staff involved.

January 5, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review Dennis, we are pleased to hear you were happy with the entire experience and will pass on your kind comments to all involved and we hope you are enjoying your new shower room :)

Rated 5 out of 5 stars

Bathroom transformation

My bathroom has been converted into a walk-in shower room with replacement toilet and basin by AHM and from the planning stage to completion everything proceeded smoothly. The installer, Dan Casey, was conscientious and paid attention to detail and kept me informed about progress. Very happy with the transformation.

January 9, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Whyler for this lovely review regarding your new walk-in shower, which will make bathing easier and safer from now on. We will pass on your kind comments to Dan who is a star! Thanks again, all the best :)

Rated 5 out of 5 stars

Exceptional Service - So pleased we choose them.

We couldn’t be happier with the work carried out by AHM Installations. From start to finish, every member of the team was exceptional. Stewart, Alan and Dominique were professional, caring, reliable and a pleasure to have in my parents’ home.
The new wet room is absolutely fantastic and finished to an extremely high standard—we all love it. More importantly, it will make a huge difference to my elderly parents and will greatly support the carers who look after my disabled mum, making day-to-day life safer, easier and far more comfortable.
AHM Installations showed real understanding, attention to detail and genuine care throughout the whole process. I would not hesitate to recommend them to anyone looking for high-quality, compassionate and professional installation work

January 5, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Pollie for this glowing review, we are so happy to hear what a difference the new bathroom will make for your parents and the carers who help your Mum in particular. It can be awfully worrying when you can't be there 24/7 for them but you want to know they are safe in their home and especially in the bathroom. We will pass on yoru lovely comments to all involved and thanks again for takin the time to leave us this review. We wish you and your parents all the very best :)

Rated 5 out of 5 stars

Kyle the fitter

Kyle the fitter was everything a good fitter should be, he was prompt, tidy, knowledgeable about what he was doing, open to discuss any issues, left nothing unfinished, a good example of a professional.

January 9, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review and feedback for Kyle from our team who installed your bathroom. We are so pleased to hear you're happy with the service and the work carried out and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Really great service

Anne in the shop was really helpful, and made an appropriate amount of contact regarding the new shower for my elderly father.
Paul came to measure up, and walked us through the design phase.
Then Warren came to install the shower. He worked hard, and everything was kept tidy whilst the work was carried out. The floor was protected, so that any walking in and out would not dirty the carpets. This was appreciated as it was very wet weather the week of the installation.

January 5, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review, and kind comments. It's always nice to hear our customers are pleased with our service from start to finish and we'll pass on your comments to all involved. We hope your father is enjoying his new bathroom and finding it easier to bathe :)

Rated 5 out of 5 stars

Excellent worry free installation.

The rep who came was very thorough, checked where water stopcock was. Went through the assisted part and that we didn’t pay vat. Everything was on time and the installer, Barry, was excellent. Worked hard and efficiently and cleaned up after .

January 7, 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback Mr Blackman, we're pleased you were happy with the service we provided and great to hear you benefitted from the additional 20% reduction in VAT too. We hope you are finding bathing easier in your new accessible bathroom :)

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Had an en-suite shower room re-fitted, to help with my elderly Mum’s needs. Fitting time was as promised. Dean our fitter was very helpful, polite and worked hard. Had a couple of electrical ‘issues’ at the end of the project, but this was sorted to our satisfaction. Thank you to all the staff at AHM.

October 13, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review and we are so pleased you are happy with your Mum's new accessible shower to make everyday bathing easier. We will pass on your kind comments to the team involved :)

Rated 5 out of 5 stars

Elderly walk in shower

Dan came to renovate my elderly friend/neighbours bathroom.
He has made an excellent job.Dan worked in an efficient, clean and timely manner...always explained what was going to happen next on the project and respected my neighbour in his own home.

December 15, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review, we're delighted that your friend was happy with the work Dan carried out and we hope he is enjoying his new bathroom and finding it easier to bathe.

Rated 5 out of 5 stars

Delighted with our new shower…

Delighted with our new shower room/bathroom. Everything is working just great. Our thanks go to all the staff at AHM, but particularly to Wayne, our Installer, who worked very hard and has done an excellent job. Particularly impressed with his promptness and versatility. Well done Wayne, and many thanks. Thoroughly recommended.

November 28, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback and lovely review Kate, we're so pleased to hear how happy you are with the service from all at AHM and the installation from our colleague Wayne. We're glad you are enjoying your new shower room - a lovely early Xmas gift to yourself :)

Rated 5 out of 5 stars

The workmanship was top class The…

The workmanship was top class The fitter Warren was polite and very kept property very clean and organised.
Would recommend AHM Installations to anyone.

December 4, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Hood for this lovely feedaback. We're pleased you were happy with the service we provided and how our colleague Warren installed your bathtoom. We hope you are enjoying using it :)

Rated 5 out of 5 stars

We are delighted with the…

We are delighted with the transformation of the bathroom. Mike took out the bath and put in a walk in shower. He was always friendly,efficient and very helpful and cleaned up after himself. The company gives very good value for money.

November 27, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the lovely review Simone. It's great to hear you were happy wiith our services and how Mike installed your new walk-in shower. We hope you are already feeling the benefits of safe, accessible bathing :)

Rated 5 out of 5 stars

Excellent from start to finish

From the moment Paul came to do the survey and completed the quote to the fitter Warren attending to complete the work, the service has been excellent from start to finish. Anne in the office was extremely helpful and explained everything to me at each stage, I couldn't have asked for anything more. I was advised fully of the costs and choices by Paul, and Warren was extremely respectful of my home and needs. I would highly recommend AHM Installations.

November 17, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the ovely review, we are so pleased you were happy with the service our colleagues, Paul, Warren and Anne in the South East, from our Maidstone showroom. We shall be sure to pass on your kind comments and we hope you are enjoying your new bathroom :)

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