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Living Well Bathrooms Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely hardworking, polite, and careful while keeping all work areas exceptionally clean and tidy. Homeowners consistently note that the entire installation process runs smoothly, with professional builders providing clear communication and efficient service from beginning to end. Some reviewers were not happy with minor hiccups, noting occasional delayed starts or inconvenient timing adjustments before the actual work began. A few people also mentioned experiencing minor equipment faults, unexpected electrical issues, or material damages during their bathroom renovations that required additional attention.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, praising the professional approach from the... See more

Quality

Customers report widespread satisfaction and appreciation regarding the quality of the workmanship and the... See more

Facilities

Clients share positive opinions on facilities, noting that bathrooms and wet rooms are successfully... See more

Product

Consumers find product to be positive, expressing satisfaction with their new walk-in showers, wet rooms, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

108 reviews in the last 12 months

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Rated 1 out of 5 stars

One star because there isn't a no star

The one star is because it is not possible to not give a No star rating.

AHM Installations 

An Horrendous Mistake.

2 years ago decided to renovate my Disabled Wet Room, found an AD and called AHM. The salesman seemed okay. We can do that he said, the fitter said NO can't be done (or was that didn't want to do it.)
Work started a few problems found and rectified, happy with the work.
Then came the refit,
Porcelain Sink, opened the box corner broken.
Toilet unit, opened the box unit broken.
Sink unit, opened box unit broken.
Wall unit, opened the box, the unit had fallen apart.
New sink unit fitted, Galvanised Brackets Rusty, all fitted screws also rusty, (ordinary steel not Stainless, checked with magnet). Good quality Galvanising is good for about 80 years (I worked in structural Engineering).
New painted Brackets fitted, still monitoring.
The good news the new floor fitted by an independent tradesman is okay.
After about a month toilet soft close failed, new seat fitted, which also failed, Bought my own. Cupboard hinges Rusty, Cleaned up and lacquered myself, sink overflow chrome ring, chrome came off, bought a new one.

But the biggest problem was the smell, a damp and musty smell, along with black mould spots growing on the walls & floor. The toilet unit sides now splitting at the bottom (ingress of water). Email AHM sent photos NO reply. Called in a plumber who found that the toilet cistern when flushed sent some of the water out of the cistern and into the Unit wetting the floor and sides and had probably been doing that since it was fitted, the splits in unit sides were now larger, Email AHM NO reply.

Make up your own minds but I would advise caution to anyone looking at this company.

July 15, 2025
Unprompted review
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Reply from Living Well Bathrooms

We're sorry you feel we have let you down Mr Papworth and thank you for discussing the issues on the phone with us yesterday. As explained we did not receive the emails but we acknowledge your comments and we are investigating your claims. We will of course come back to you as soon as possible with more information.

UPDATE - as agreed with yourself we have arranged to visit your property and we hope this will produce an agreeable resolution.

UPDATE 6 Nov 2025 - Following our inspection and further discussions, we accept that there was an issue with the cistern lid not being fitted correctly during installation. The fitter responsible for this work is no longer employed by AHM Installations.

However the mould and damp issues are not directly linked to the work we carried out and we have advised further on this.

We have since offered you a gesture of goodwill relating to the cistern issue, which you have kindly accepted, and we’re pleased to bring this matter to a close.

Thank you for bringing the matter to our attention. We apologise for the error and any inconvenience caused, this is a rare incident and we remain committed to maintaining the high standards of workmanship and customer care that AHM is known for.

Rated 5 out of 5 stars

Great From Start to Finish

A complete new bathroom, old one gutted and new one fitted.
Philip came and mesured up and gave us his experience for the design along with the quote.
I didnt look elsewhere because it was a very fair price.
The fitter Antony came and did the work very nice guy and proffessional.
After 3 -4 days we noticed a couple of drips which is quite normal for a new refit. I called AHM who then sent out their top Man Jason to fix within 2 days.
I really recommend this company they are so honest, professional and helpful. My neighbour needs a new bathroom same and I am proud to show her our lovely new bathroom with a great shower and recommend them to AHM.
10/10 absolutely use this company and thank you so much for the lovely new bathroom and great shower.
Regards.
Robert.

September 1, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this glowing review Robert we are blushing :) We will pass on all your lovely comments to the team involved in yor bathroom renovation, they will be so pleased :) Enjoy your new bathrom!

Rated 5 out of 5 stars

Big thanks to DEAN26/

Dean who installed my Wet room was polite and such a hard workerThe work was of a high standard and of a very high standard., the finished Wet room is wonderful, i am so happy i chose AHM. A big thankyou to Dean, Nicola and all the staff at AHM.

September 26, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Childs for y9oru feedaback. It's great to hear how happy you are with the services we provided. We hope you are enjoying your new wetroom :)

Rated 5 out of 5 stars

Just had a shower unit fitted by this…

Just had a shower unit fitted by this company. It was to replace a 25 year old plastic 'Kubix' shower, that was falling to bits. From the very first chat with the sales lady at the Newham Village shopping centre sales unit, through to the finished, fitted shower, the service has been excellent. We are more than happy to recommend AHM installations.

September 16, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Phil for this lovely review and feedback for our team. We are pleased to hear you were happy with our services and we'll be sure to let the team involved know. Enjoy your new shower! :)

Rated 5 out of 5 stars

I have had five star treatment since my initial inquiryry

I have had five star treatment since my first enquiry earlier this year. We live in an old cottage with sloping ceilings, crooked walls, and solid floors, so we knew it would not be a straightforward operation. The surveyor, Phil Musgrave, prepared very detailed plans, and these were modified with the help of Dan Farley as they were not entirely happy with the originals owing to the shape and size of the rooms. Dan Casey started the work, and finished it earlier than the estimated time scale, except for the screen for one shower, which was the wrong size. He came back and fitted the replacement screen last night, and I cannot speak too highly of the standard of his workmanship. He worked efficiently and fast, hardly stopping for a break, and every night he cleaned up so that there was a comfortable space for us to use. There was no disruption for my 96 year old husband, and Dan made sure that everything that had been moved was replaced. He really went above and beyond what was expected, and it was a pleasure to have such an excellent and pleasant workman in our house. Very many thanks to all concerned, not forgetting Michelle at Head Office.

September 16, 2025
Unprompted review
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Reply from Living Well Bathrooms

Wowsers, what a lovely review! We are very happy to read your kind comments and praise for our team. We are blessed with such knowledgable and skilled colleagues who can make the impossible possible :) We hope you are enjoying your new bathroom and we'll pass on your kind comments to all involved.

Rated 5 out of 5 stars

Wayne's outstanding work.

Craig the surveyor visited to discuss removal of bath and toilet and refit walk in shower and comfort height toilet and explained everything. Wayne the plumbers work was outstanding, installing the excellent products, he was very friendly and could not have been more helpful, thank you.
Company communications service needs attention as we had to telephone them to obtain any information throughout the process.

September 12, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback Mr Maguire we are so pleased you are happy with yoru new bathroom and the service we provided. We are sorry to hear you feel we feel short rargarding communication from the office and we'd like to know more about your experience so we can address the issue you have raised regarding communications. We'll make contact with you :)

Rated 5 out of 5 stars

Second to none

From the initial visit by Alan surveying the task of removing bath and installing walk in shower (without any pressure to buy) to Barry the installation engineer who couldn't do enough for us, we definitely found the right firm to carry out our wishes and make life easier for us. I would strongly recommend AHM to meet your needs.

September 4, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Jim for this lovely feedback. It's always nice to know how happy our customers are. We'll let the team know your kind comments. Enjoy your new bathroom :)

Rated 5 out of 5 stars

Installation of walk in shower

The installation was carried out by Dale he was curtoius, kept to times given,explaned to us the work and schedule of work
The work carried out was first class and the result was.more than we could have imagined we aŕ so happy with the result.
We would like to thank Dale for his hard work and excellent result and the staff at AHM in progressing the order.
Thank you all best regards Alan.

August 22, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Webb for the lovely review :) We're so pleased you were happy with our services and the installation and hope that you are enjoying your new bathroom :)

Rated 5 out of 5 stars

The work was efficiently carried out…bathroom installation

The work was efficiently carried out and the finished bathroom excellent. the main installer Dan Casey ably assisted gave value for money

August 13, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Taylor for this review. We're pleased you are so happy with the standard of work we provided and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Bathroom update and resolution.

Bathroom update and resolution.
Just wanted to send in addition a further review to explain to any future customers how well our complaints were handled and resolved by AHM. I felt we were listened to, treated with respect and understanding. Problems were resolved and solutions found. I am very pleased to report that my mother and father now has a wonderful functioning shower room. Bearing this in mind I would be pleased to recommend this company

July 17, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Lisa for taking the time to share this follow-up review. We’re truly grateful for the opportunity to put things right and are delighted to hear that your parents are now enjoying their new shower room. At AHM, we always want our customers to feel listened to and supported, so it’s reassuring to know that our team’s efforts made a positive difference. We really appreciate your kind recommendation and wish your parents many years of comfort with the new bathroom. Thanks again :)

Rated 5 out of 5 stars

Our wetroom looks amazing.

Wayne, the bathroom fitter, was brilliant. He informed us what to expect, all the way through the installation and he has done an amazing job. The wetroom now looks amazing and is functional for all of the family, even the family members with mobility issues. We would definitely recommend AHM Installations to anyone that needs a new bathroom.

August 8, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this glowing review regarding your new wet room, it so nice to hear you (and all the family) love it :) we'll be sure to let Wayne know your lovely comments too.

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish. Installation was undertaken to a high quality and we are delighted with the end result. Special mention for Dan Casey our fitter, who completed the work without issue, ahead of time and to a great quality and was very polite and considerate towards our elderly mother. Many thanks

August 8, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review - we're so pleased we could be of service and that you were happy with our colleague Dan. We hope your mother is finding bathing easier and safer in her new bathroom :)

Rated 5 out of 5 stars

Can't praise Ben the fitter high…

Can't praise Ben the fitter high enough. Polite and professional and the completed shower unit looks excellent. I had bought a portaloo as I thought I might have been without toilet facilities but it wasn't needed over the 5 days of the bathroom renovation. Big thanks to Ben who had to contend with many local roads being closed . Recommended.

July 24, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Gilbert for this wonderful review. So nice to hear how pleased you were with everything we provided and how Ben worked. Sorry you had to purchase a portaloo but glad you didn't have to use it - we always make sure our customers aren't left without working facilities :)

Rated 5 out of 5 stars

AnAn excellent company who deliver what they promise

Staff at AHM from inception to completion were excellent. For health reasons we needed to convert a conventional bathroom into a wet room and this work was carried out by our installer Barry who was very personable, knowledgeable, friendly and competent and completed the project slightly ahead of schedule and to our complete satisfaction. He was also very tidy clearing up after each day. The price we thought seemed competitive and we would recommend this company unreservedly.

August 3, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for your lovely review. We're so pleased to hear that you were happy with the service from start to finish, and that Barry did such a great job. It's great to know the work was completed to your satisfaction and even ahead of schedule. We really appreciate your recommendation and wish you all the very best from everyone at AHM.

Rated 5 out of 5 stars

Shower room to wet room.

Shower room to wet room.
The standard of planning, communication, attention to detail and work has been excellent from the initial survey to completion. Paul and Warren quickly found solutions to initial difficulties found on day one of the fitting which has led to a really great wet room.

July 23, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much for leaving us this review, always nice to hear the lovely comments. We'll let Paul and Warren know how happy you are with your new wetroom :)

Rated 5 out of 5 stars

Great Mobility Bathroom fitting…

Great Mobility Bathroom fitting experience. Dan Casey fitted our new bathroom and he did a really amazing job. He was very helpful and clean. We would highly recommend him as a fitter, he did the job brilliantly. Thank you!

July 28, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review Mr Kirby! So glad to hear how happy you are our services and we hope you love your new bathroom :)

Rated 5 out of 5 stars

Excellent service


Excellent service. Our fitter was quick, efficient and a very pleasant manner.

July 22, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback Mr Board, we are pleased you were happy with everything :)

Rated 5 out of 5 stars

Shower room renovaton

We chose AHM because we wanted to renovate our shower room to make it more user friendly as my husband needed a level shower to make things easier. Craig came to help us plan the room and was very friendly and knowledgeable. AHM were not the cheapest but we felt they were the best for the job. Wayne the plumber came to do the work and did a very professional job. There were hiccups along the way but nothing insurmountable and given the age and condition of our plumbing Wayne has transformed our shower room. At the end of the job Wayne explained how everything worked. Within a couple of days a company had come to collect all the old fittings from our drive as we had been told they would.

July 21, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much for your lovely review and for trusting AHM with your shower room renovation.

We’re delighted to hear Craig and Wayne made the process smooth and professional, and that the finished result has made things easier for you both. We know older plumbing can throw up the odd challenge, so we’re really pleased everything came together.

Wishing you many years of comfortable, stress-free bathing :)

Rated 5 out of 5 stars

Mike Turner provided a professional…

Mike Turner provided a professional quality service when upgrading my bathroom for me.

July 9, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the lovely feedback Claire. We're pleased you were happy with service we provided :)

Rated 5 out of 5 stars

Very happy with Michael Hackett’s work…

Very happy with Michael Hackett’s work faultless clean tidy first class job

July 14, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the feedback, we are pleased ro hear you were happy with everything.

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