Livivo Reviews 

1,451
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Ordered SPLASH Pool Filter Pump on 25th June despatched apparently on 26th. Not received it. Then get message saying despatched 1st July still not arrived. B&Q doing refund as Livivo 3rd party se... See more

Rated 5 out of 5 stars

Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... See more

Company replied

Rated 5 out of 5 stars

I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... See more

Company replied

Rated 5 out of 5 stars

Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... See more

Company replied

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Garden

Written by the company

At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,451)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spin vinator

Item arrived and was already assembled. Great. Speeds up and helps get the wine bottles sterilised. Happy with the product.

August 25, 2025
Livivo logo

Reply from Livivo

Hi Aodhán,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 4 out of 5 stars

Fine

Products are great, use of Evri delivery company was not so great. Evri are slow and the parcel looked damaged when it arrived, though the contents were fine.

August 6, 2025
Livivo logo

Reply from Livivo

Hi Victoria,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

A good company to buy goods from

I’m in process of moving to a new home, my friend recommended this handy, neat and compact foldable step stool she had been using for years. I’ve ordered one but unfortunately it had arrived damaged.
I’ve written to the company and had a swift response and an apology. A replacement was offered immediately and I couldn’t believe it how efficient, communicative and helpful the customer service was. With no doubt I’ll be looking at some other products in due course and will not hesitate to recommend this company, their service and attention to consumer needs to friends and family. Thank you BB

August 4, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Beatrice,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

A Good Buy

Ordered and delivered very quick.
Have used these dehumidifiers since last year and was really pleased with the results over the winter.
A good buy!

July 28, 2025
Livivo logo

Reply from Livivo

Hi John,

Thanks so much for leaving us a great review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

The two tier spice shelf is bent

The two tier spice shelf is bent, lies at an angle

July 21, 2025
Livivo logo

Reply from Livivo

Hi,

Thanks for leaving us some honest feedback.

So sorry to hear you experienced an issue with your item.

We have reached out to you directly for further information so please do check your emails.

Please don't hesitate to reach out if you have any further queries in the meantime.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Promo delivery

Promo delivery

July 1, 2025
Livivo logo

Reply from Livivo

Hi Caroline,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Great experience

I had a great experience with Livivo !
I had a very pleasant after sale customer service experience.
I bought an item and it was not working well, so I contacted Livivo via email, the response was prompt and they agreed to return it.
The delivery company was very complicated to do the return, I booked many times and they were giving me time slots for collection then never come and ignore my collection.
Everytime I contacted Livivo they were very quick and very supportive to address all my problems.
After many tries, they offered me a full refund and they told me to not bother myself by the return.
They have the most supportive and honest customer service ever and I really appreciate their kind consideration.
Thank you Livivo 💜

July 7, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Sally,

Thanks so much for leaving us a lovely review!

So pleased to hear you were impressed by the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

This was my first order with LIVIVO and…

This was my first order with LIVIVO and they did not disappoint.

I signed up to subscribe to their newsletters and would get 10% off my order in doing so. The code never came through. Customer service was very helpful, responded quickly and gave me a discount code I could use.
Delivery was very quick, within 2 days of ordering I got my order.

June 17, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Samantha,

Thanks so much for leaving us an excellent review!

So pleased to hear you were impressed by the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Great service!

They were so helpful when I had complications with my order, they got back to me so soon and sorted out the situation with upmost care. Great service overall

May 26, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Sharon,

Thanks so much for leaving us a 5* review!

So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Easy ordering

Easy ordering
Delivered as promised
Fit good
Quality..seems ok..time will tell

May 11, 2025
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us a 5* review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Good quality rotary airer

Good quality rotary airer. Easy to order quick delivery by a friendly courier.

May 5, 2025
Livivo logo

Reply from Livivo

Hi John,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Beaaaautiful light so happy

Beaaaautiful light so happy , not sure why I can’t change my other review but issue was fixed fast thanks so much x

May 8, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Rotary Dryer - Rubbish product- no warranty

Bought two rotary clothes dryers 18 months ago, £70 (via Ebay) set one in concrete in the lawn, in the supplied spike, the other night one snapped off at the base, totally rusted through. The other one is no doubt well on the way to the same fate. Contacted Livivo via their website, had a reply to say that the "warranty" had expired and they couldn't help. I don't consider an 18 month service life to be acceptable. Would never use them again. Rubbish product, and not cheap.

May 6, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks for leaving us some honest feedback.

So sorry to hear you experienced an issue with your item.

Unfortunately, this order is outwith our warranty policy.

Please accept our sincere apologies for any inconvenience our terms and conditions may cause.

Please don't hesitate to reach out if you have any further queries in the meantime.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Faulty controllers replaced

We had a number of heated throws from Livivo. Three controllers developed faults in the warranty period and were promptly replaced.
No arguements.
Great customer service.
Ken O

April 14, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Top Customer Service

Great customer service and really like the product (heated blanket)

April 14, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review! So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 4 out of 5 stars

Had an issue with the item I purchased…

Had an issue with the item I purchased not working. I contacted the company and they couldn’t have been more helpful!! Offered to replace but I asked for a refund which they issued without question.

April 7, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Kirstie,

Thanks so much for leaving us an excellent review!

So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Quick, efficient, helpful

Required instructions for foot spa. Emailed the company and within 30 minutes the instructions were in my inbox!!!

April 8, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Good quality product

Good quality product. Great delivery

March 16, 2025
Livivo logo

Reply from Livivo

Hi Cal,

Thanks so much for leaving us an excellent review!

So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Short life purchase - no spares support… caution

We purchased a LIVIVO Outdoor Garden 4 Arm 45m folding Rotary Washing Line Clothes Airer Dryer via Amazon in May 2022.
Wasn’t expecting the pole to rust away and break - contacted customer support to purchase a replacement to be told they don’t hold spare parts so their answer was to purchase a new item - what a waste and certainly not in keeping with being environmentally concerned.
Be very care purchasing products that obviously have a limited service life built in…

Edit after reply - so basically you are confirming that you have no after sales support or ability to purchase spare parts and your products have a limited life …. I would expect a product such as this to last more than 2 years - the metal used must be of such poor quality to rust away.

As stated above AVOID making purchases from a company not willing to support their product range.

March 30, 2025
Unprompted review
Livivo logo

Reply from Livivo

Hi Steve,

Thanks for leaving us some honest feedback . So sorry to hear you experienced an issue with your item.

Unfortunately, this order is outwith our warranty policy.

Please accept our sincere apologies for any inconvenience our terms and conditions may cause.

Please don't hesitate to reach out if you have any further queries in the meantime.

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