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Lloyds Business Accounts Reviews 

1,566
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 840 reviews, reviewers had a great experience with this company. Customers frequently praise how remarkably fast, smooth, and exceptionally easy it is to set up a new business account without experiencing any unnecessary stress whatsoever. Many consumers deeply appreciate the extremely helpful staff members who consistently provide clear guidance and professional support throughout the entire onboarding journey. However, some people mentioned significant difficulties and technical errors when navigating the online banking platform and outdated mobile applications. A few reviewers also noted frustrating administrative delays, communication gaps, and persistent challenges when trying to reach customer support teams for timely assistance and answers.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and... See more

Service

Clients share positive opinions on service, highlighting excellent and efficient experiences from start to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences reported by... See more

Staff

Consumers find staff to be positive, highlighting their professional approach, clear communication, and... See more

Website

Reviewers mention ambiguous feedback about website experiences, with strongly contrasting opinions. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more

Company replied

Rated 5 out of 5 stars

Very good, I am already a Halifax bank customer on my personal account and having Lloyds Bank on my new business account recently is much better being part of the same family. I am glad that I cho... See more

Company replied

Rated 5 out of 5 stars

Easy to setup, apart from few questions what I didn't really understand, but I've got help from my accountant. Overall the online banking is simple and clear and hope it's gonna staying the same.

Company replied


Company details

  1. Bank
  2. Financial Institution

About Lloyds Business Accounts

Written by the company


Over one million businesses already bank with us. It’s time to join them.

We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.

With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.

Start-up small business >
Switch your account >

Contact info

Business Bank Account

Apply for a business bank account online in minutes

4.1

Great

TrustScore 4 out of 5

2K reviews

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1-star

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4.1

All reviews

(1,566)

755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s my first business bank account

It’s my first business bank account, the process was easy and I am happy. Thank you

August 27, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Dornavan Travel LTD,

We're so glad to hear that your first business bank account experience with us was easy and positive. We appreciate your feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Very Good experience

Very good app fast working

August 26, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good afternoon A&A Brands Limited,

We're very happy to hear you find our app fast and effective. We appreciate your positive feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Good

Good like loyds bank

August 6, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Sajjad Haider,

We're glad you enjoyed your experience. We appreciate your kind words and positive feedback. Thank you for sharing!

Regards,
Lloyds

Rated 1 out of 5 stars

I have been with them for almost a…

I have been with them for almost a decade and the app is down 7 out of 10 attempts.

August 26, 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Harpak Parsi,

We appreciate you sharing your long-term experience. We are sorry to hear you have had issues and we are actively investigating the app's performance that you have highlighted.

Regards,
Lloyds

Rated 1 out of 5 stars

A terrible bank to have as your…

A terrible bank to have as your business bank. Please avoid unless you like working with stone age prehistoric phone apps and online platforms.
- To start with the application process takes months, is slow with poor communication
- Setting up a client account is worse still
- The mobile app is the worst banking app I have ever used, there is no function for notifications of payments in or out.... which is surely one of the key features? You can't see payment details within the app (payment references) and the search function for payments has no functionality at all unless you simply want to filter by payment in or payment out (good look searching for a specific payee)
- The online browser based experience gets worse still, why get some where with one click when you can make it a 10 click experience, resulting in any job taking many times longer than it needs. I dread using it. Running payroll each month is the worst day of the month for me purely as I have to use either the terrible app or the terrible browser platform.
- Also, your card wont work with Apple or Google Wallet so you have to carry around just 1 card all the time with your phone....
- The client account doesn't even come with a card, making the client account half pointless

August 24, 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good morning Justin,

We appreciate you taking the time to share such detailed feedback regarding your experience with our business banking services. We are sorry to hear that our application process, online platforms, and mobile app have fallen short of your expectations and caused significant frustration.

We understand your concerns about the application timeline, the functionality of our mobile app—especially regarding notifications, payment details, and search capabilities—and the multi-click navigation on our browser-based platform. Your insights are invaluable as we continuously work to improve our services. We are actively reviewing these areas to enhance the user experience for all our business clients.

Regards,
Lloyds

Rated 5 out of 5 stars

It was easy to apply for business…

It was easy to apply for business account.

August 4, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Rajwinder Kingra,

We're so glad to hear that applying for a business account was a smooth process for you. We appreciate your positive feedback!

Regards,
Lloyds

Rated 1 out of 5 stars

Avoid this bank for business

Avoid this bank for business unless you love wasting time going around in circles. Impossible to get hold of the right team and given the wrong advice by online chat advisors. Such an annoying bank. Very quick to give you a loan- you can even do this automatically through the app! But trying to repay a loan well that’s a different story… tells you everything you need to know!

August 22, 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good afternoon Ben,

We appreciate you sharing your experience and feedback regarding our business banking services. We are sorry to hear about the difficulties you encountered with reaching the correct team and the advice received. We understand your frustration with the loan repayment process.

Regards,
Lloyds

Rated 4 out of 5 stars

busines Account

..........

August 5, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Kando,

Thank you for taking the time to leave us a 4-star review. We're pleased to know you had a positive experience.

Regards,
Lloyds

Rated 3 out of 5 stars

The application was long winded and…

The application was long winded and took far longer than I expected. Using the Card Reader to access my account is a real faff compared to the Halifax online access which simply sends a code to my mobile phone- much easier and simpler.

August 20, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks Stephen,

We appreciate you taking the time to share your feedback regarding the application process and our card reader.

We understand that the process felt lengthy and the card reader less convenient than other methods you've experienced. We are always looking for ways to improve our customer experience and review our procedures.

Regards,
Lloyds

Rated 5 out of 5 stars

5* service Quick & Easy

5* service Quick & Easy

August 12, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi LB Home & Garden,

We're happy to hear that you found our service quick and easy. We appreciate your kind words!

Regards,
Lloyds

Rated 5 out of 5 stars

Very good

Great service

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Thanks KSM Private Limited,

Thank you for taking the time to leave such wonderful feedback!

Regards,
Lloyds

Rated 5 out of 5 stars

Sign-up was easy and the process was generally brilliant

Sign up process brilliant
Excellent service from start to finish- Continuously updated. So easy to conduct.

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good morning Elite Defence Solutions LTD,

We are so pleased to hear that you found our sign-up process brilliant and our service excellent from start to finish. It's wonderful to know that you felt continuously updated and found the process easy to conduct.

Regards,
Lloyds

Rated 4 out of 5 stars

Company keep me updated every time when…

Company keep me updated every time when I suppose to upload any documents

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi IPC Ground Work LTD,

We're glad to hear our communication about document uploads was helpful. We appreciate your positive feedback!

Regards,
Lloyds

Rated 3 out of 5 stars

Pre & post approval delays

Pre-approval:
Questions asked were repetitive & unclear.
Post-approroval: it took 12 days for debit card, authentication card & pin to come thru. Very frustrating.

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Good morning Jahanzeb Qureshi,

We appreciate you sharing your experience. We are sorry to hear about the repetitive questions and the delay in receiving your cards and PIN. We are reviewing our pre-approval process and card delivery timelines to prevent future frustrations.

Regards,
Lloyds

Rated 5 out of 5 stars

Lloyds Business Account

Good experience in setting up a business account with Lloyds

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Verdant Spaces Limited,

We're delighted to hear that you had a good experience setting up your business account with us. Thank you for sharing your positive feedback.

Regards,
Lloyds

Rated 5 out of 5 stars

Because I was moving amounts of money…

Because I was moving amounts of money from eBay to my account a business account was suggested
so I took up the offer and created an account I was kept informed throughout the process

July 31, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Lee Goodwin,

We're so glad to hear that the process of setting up your business account was smooth and that we kept you well-informed every step of the way. Thank you for sharing your positive experience with us!

Regards,
Lloyds

Rated 5 out of 5 stars

First Class Service

First Class Service

August 18, 2026
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi KL,

We are so pleased to hear that you found our service first class and grateful for the positive feedback!

Regards,
Lloyds

Rated 1 out of 5 stars

International Business Transfers

We have been experience ongoing issues with international transfers and issues with the App for the last month causing critical issues in our business with no workarounds made available. While they eventually admitted they were experiencing IT issues, no updates or resolution has been given. Very poor customer service. I would change banks if it wasn't a hassle to do so.

August 18, 2026
Unprompted review
Lloyds Business Accounts logo

Reply from Lloyds Business Accounts

Hi Andrew Dyson,

We understand your frustration with the recent international transfer and app issues, and we sincerely apologize for the critical impact on your business.

Regards,
Lloyds

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