It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more
Company replied
Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more
Company replied
Very good, I am already a Halifax bank customer on my personal account and having Lloyds Bank on my new business account recently is much better being part of the same family. I am glad that I cho... See more
Company replied
Company details
About Lloyds Business Accounts
Written by the company
Over one million businesses already bank with us. It’s time to join them.
We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.
With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.
Start-up small business >
Switch your account >
Contact info
United Kingdom
- lloydsbank.com/business/business-accounts.html
Business Bank Account
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly useless
Utterly useless. Has taken 3 months to set up business account (even though I have been a Lloyds personal customer for 50 years), and now I cannot login to the finance account software which apparerently needs another login.
June 27, 2026
Unprompted review
Reply from Lloyds Business Accounts
Dear Carl Downing,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must be to experience delays when setting up a new business account.
While you've been a valued personal banking customer for many years, personal and business banking services operate separately, which means products and services require their own application and login credentials.
We're sorry to hear you've had difficulty accessing your accounting software. Once registered, separate login details should be provided, and if you've forgotten your password, there's also an option to reset it from the login page.
You may also find the information and guides available on our existing customers page helpful: www.lloydsbank.com/business/accounting-software/existing-customers.html
We appreciate your feedback and are sorry that your experience hasn't met your expectations.
Regards,
Lloyds
Very fast and well explained in a…
Very fast and well explained in a correct vocal manner.
June 26, 2026
Reply from Lloyds Business Accounts
Dear Paul Darcy,
We're glad you had a positive experience. We appreciate your review.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Akazai Express Ltd,
We're glad you had a positive experience. Thank you for your feedback!
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Julius Asiaw,
We are so glad to hear you were happy with your experience. Thank you for your review!
Regards,
Lloyds
I am very satisfied with good response and quick service
I am very satisfied with customers service and quick response and sort out problem
June 25, 2026
Reply from Lloyds Business Accounts
Hello Mirza Baig,
We're so glad our customer service were able to sort out your problem. Thank you for your feedback!
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Sheildvox Ltd,
We're happy to hear our support and follow-up made your account opening smooth. We appreciate your feedback!
Regards,
Lloyds
The 3 star score is a reflection on the…
The 3 star score is a reflection on the Lloyds KYC team who let our business down badly by closing the original account without due cause and after we had fully cooperated with them. An official compliant was raised several weeks ago and I am still awaiting feedback. It must be said that my Relationship Manager and the account opening staff were excellent in getting the account reopened.
June 25, 2026
Reply from Lloyds Business Accounts
Dear Eden Downloads Limited,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and I can understand how concerning and frustrating this must have been, particularly given the impact on your business.
We expect our processes to be clear and handled with care, so it’s disappointing to hear that this wasn’t your experience.
I’m pleased to hear that your Relationship Manager and the account opening team were able to support you in getting the account reopened, and thank you for recognising their efforts.
Our complaints team will be in touch with you shortly to provide an update, and we will ensure your Trustpilot feedback is shared with them so they have full visibility of your experience.
Thank you again for your feedback - it helps us understand where we need to improve.
Regards,
Lloyds
Very simple and straighforward
June 13, 2026
Reply from Lloyds Business Accounts
Hi Jon Hawkins,
We're glad to hear this! Thanks for your feedback.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Ellen Parr,
We're so glad you found our process quick and easy. Thank you for your positive feedback!
Regards,
Lloyds
Easy and straight forward
June 25, 2026
Reply from Lloyds Business Accounts
Hi Jim Harwood,
We're glad you had a positive experience. Thank you for your feedback!
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi Anthony Chukwurah,
We're glad you had a positive experience. We appreciate your feedback!
Regards,
Lloyds
Very poor service
Nearly 4 weeks of trying to open a business account with lloyds and i was constantly chasing them rather than the other way round! 1 agent would say 1 thing whilst the other would say something else, I got fobbed off for nearly 4 weeks so I withdrew my application and am going elsewhere.
If this is how they handle business before I have an open account with them then I'm glad we never got over the finish line,
Very poor service from start to finish.
June 19, 2026
Unprompted review
Reply from Lloyds Business Accounts
Dear Andrew,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience - particularly the delays and the inconsistency in communication you encountered while trying to open your business account. I can understand how frustrating that must have been, especially when you expected a smoother process.
This isn’t the standard we aim to deliver, and it’s disappointing to hear that we didn’t get this right for you. Your comments about having to chase and receiving conflicting information are taken seriously. We will pass this feedback over to the relevant teams and look into what happened and learn from your experience.
Thank you again for your feedback - it’s important in helping us improve how we support new business customers.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello GRP Technologies UK Ltd,
Thanks for taking the time to leave a review and give us positive feedback.
Regards,
Lloyds
I was listened to!!!!
Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks trying to retrieve the money via BT that is for a business entirely unrelated to ours yet they refuse to refund it or engage with me. Big GDPR issue I believe!!!
Adam listened patiently and explained the fact he could deal with this direct debit problem for me and within a few minutes it was back in our account. I wish I had known this 3 weeks ago and I would have saved myself hours of frustration!
Adam is a credit to Lloyds bank!
June 18, 2026
Unprompted review
Reply from Lloyds Business Accounts
Dear Ann Mintram,
We are truly pleased to hear about the excellent support you received from our team member. It is wonderful to know that we could resolve the issue efficiently for your business, especially after the frustration you experienced. We appreciate you sharing your positive experience.
Regards,
Lloyds
Opening account was very easy we will…
Opening account was very easy we will see next how is going to be!
June 2, 2026
Reply from Lloyds Business Accounts
Hello Veselin Grigorov,
We are glad to hear that opening your account was easy. Thank you for taking the time to leave a review.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi The Fitness Lighthouse Uk,
We're delighted we could help your business start quickly. Your positive feedback is truly appreciated.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello MG Stock Auditing Ltd,
We're happy to hear you found opening your business account simple and straightforward. We appreciate your positive feedback.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Fa,
We're happy to hear our online process and communication were fast and smooth for you. Thank you for your review.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Luke Rigby,
We really appreciate your review! It's wonderful to know that our services met your expectations.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hello Arunava Konar,
We appreciate your positive feedback. Good luck with establishing your business.
Regards,
Lloyds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.