Lloyds Cardnet Reviews 

Lorraine was fantastic, explained everything in easy to understand detail. She is very friendly, professional and made me feel at ease when discussing the financial side for the business. :-)

Poppy Ford called our busy office and was instantly very pleasant to speak with. To be honest, we usually don’t accept similar calls unless they come from a direct client. However, I could tell that Poppy genuinely understood the information I was giving her and responded accordingly.

This may sound basic, but in my experience it’s a rare quality these days. She followed up quickly with an email and managed to resolve two issues we had been dealing with for a long time—all in a single call.

Thank you, Poppy!

A huge thank you to Kelly Merritt, who resolved my query the same day I was informed and updated with the progress of my query and received a follow up message to check I was happy with the outcome. Fantastic customer service.

After banking with Lloyds Bank for over 30 years, we had never managed to set up a Cardnet account. However, after getting in touch, Daniel Jacobs made the whole process incredibly easy.

Dan was extremely helpful, professional, and always available to answer any questions we had. He kept us updated throughout, and everything was handled quickly and efficiently.

Excellent customer service from start to finish – thank you, Dan!

We've been using Lloyds Cardnet for about five years and the service has been excellent. The terminals are simple to use. We’ve only had a few minor issues in that time, and each one was sorted quickly by the team.

We recently upgraded our machine and Kian was really helpful in getting everything in place. Great service overall.

I had the pleasure of speaking to Matthew Crouch yesterday to enquire about a card machine for my new business venture.

Matthew asked me questions regarding my business, which he was then able to provide me the best options of card machines available to me, that suited my business.

He thoroughly provided me with all the information I needed to ensure I understood what I was purchasing. He contacted me back when we made arrangements, and kept to his word.

Further to that, he went above and beyond to let me know my application had been successful after his working hours.

This was, by far the best customer service I have ever received. I expected to be waiting days for a further call back but nope, not with Matthew!

We have Several Merchant ID's for the different locations, struggled to view them all in one place. Rang Lauren Little, very helpful in setting up merchant portal, 24 hours later all merchant ID's visible in on place, now got one happy accounts department

Absolute criminals, support fraudsters and penalise small business, no help whatsoever, they are charging you for the service and provide no service at all, please avoid them at all cost, as a small business holder, I had fraudsters used card and spent over £400+in my shop and transaction was approved by the lloyds cardnet, but I was suspicious of the transaction and reported the matter to the police as soon as possible, and police said they could not proceed as transaction was approved by the bank, now Lloyd's has charged back the amount from my account and I have lost the stock value, lloyds said I'm not protected against fraud and it is my fault and I have to bear the cost, I have followed the rules and procedures, and I'm not a criminal psychologist to detect the hardened criminals, They are insured for fraud, but not myself, Lloyd's only protects criminals and themselves. Please avoid lloyds cardnet and lloyds business banking at all times

Superbly easy and friendly communication. I'm always impressed when people actually appear to care - and act efficiently and swiftly, but manage to remain easy to speak to.
5 stars!

I was always kept in the loop and didn't feel uncomfortable dealing with Dulcie.
Good service.

To be honest, I’m really disappointed with the product. The system feels like something from the 1990s — almost everything has to be done manually, with very little automation.

I’ve been with this bank for over 14 years and have always valued trust and solid foundations, but what’s happening lately is quite concerning.

The “pay by link” feature is frankly underwhelming compared to what other banks are offering. On top of that, I applied for a card over five weeks ago and I’m still waiting for a response — which is frankly quite unbelievable.

I expected much better after so many years of loyalty.

Helpful, answered all questions and didn't pressure us into anything. Delight to deal with.

Cleo Swales was friendly and professional. She dealt with my query quickly and was very knowledgeable about the products offered.

Dulcie Small contacted me to see if I was happy with my Lloyds cardnet machine and if i needed anything updated. She offered a new machine for less per month than I am currently paying

No one has been in contact regarding my new card terminal which is still in its box, having taken some days to arrive. However, I have received a bill for the rest of this year for my OLD terminal which does not recognise that the old contract has been cancelled and a new one agreed!! Hopeless!! No service at all!
Your message asked me to give a reference of someone called Serhat Sandalci, whoever they are!!

Friendly, helpful service. Cardnet called me to check if I was happy with the service and if they could help me anymore and save money moving forward. Their customer sevice is polite, knowledgeable and helpful. Thank you.

Staff was very helpful and asked if I needed anything

James Gale has recently become our relationship Manager and once again he has assisted with linking accounts to our Portal and making life so much easier. He works quickly, very efficient and always easily contactable
Once again - Thank You

Great experience dealing with Poppy, no hassle just information needed, and signed documents easy to do.
Would recommend

I was struggling a bit finding the correct payment system for my company. We bank with Lloyds so i rang for some assistance. Matthew helped me step by step pick the best option for us, advising of all possible options/extras and helping us decide what we need and what we don't. The help made the process so much easier & he seemed happy to help at every step. Would definitely recommend.