We have just moved our card machine to Lloyds from another card company. We have received excellent customer service from Lloyds so far, every question answered, big thank you to Michael Scott - kept... See more
Company replied
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Review summary
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We were recommended Lloyds Card Services by Purchases Direct, who helped us find the best card payment solution for our business. From start to finish, the process with Lloyds Card Services has been... See more
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The Customer Services representative, Edit, was extremely helpful. My device wasn’t functioning and couldn’t pair properly to my new iPhone, but once this was sorted, everything else was resolved... See more
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Fantastic service. Extremely efficient. Wouldn't hesitate to recommend. Other providers just didn't match up. Special thanks to Richard Swinfield, who was first rate throughout and did exactly as he... See more
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Company details
About Lloyds Cardnet
Written by the company
Take payments in person, online and over the phone. From pocket-sized card readers to counter-top terminals to full point of sale app-based business solutions.
By accepting card payments, your business can meet the demands of today’s fast-paced, digital economy. Best of all, our card payment solutions helps you learn more about your customers’ spending habits with real-time sales data and online reporting tools.
Plus, whether you’re a sole trader or a growing enterprise, card payments reduce cash handling and can open doors to finance options like Merchant Cash Advance. With Lloyds, you get secure, reliable technology, specialist UK support and transparent pricing. Let your customers pay their way – quickly, safely and confidently.
Lloyds Bank Cardnet is trusted by over 35,000 businesses processing 2.86m transactions daily. Cardnet® is a registered trademark of Lloyds Bank plc.
Take payments >
Existing customer support >
Contact info
United Kingdom
- lloydsbank.com/business/take-payments-with-cardnet.html
Take card payments with confidence
4.6
Excellent
532 reviews
Asks customers to review
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Very good customer service
Richard Freestone was extremely helpful during the application process. He explained everything in detail and was always available to help with the application and to answer any questions. Richard was very friendly and professional all the way through the whole process and delivered outstanding customer service. Thank you for all your help, Richard!
February 3, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Tove,
Thank you for your review and positive feedback. I will share this with Richard.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
General excellent service
The process was simple, easy to understand, professional and highly efficient. Matthew Crouch assisted me in choosing the right product for my needs. He was professional, clear, and provided all the information I needed honestly and with complete clarity. Thank you for making my choice a very easy one!
March 16, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Caroline,
Thank you for your review and positive feedback. I will share this with Matthew.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
My new card machine
Cleo (the agent) was very helpful throughout the call, explaining all the ins and outs of the new contract for my new credit card machine, she even helped me with the online form and pointing out where I had to sign etc. Very helpful overall, highly recommended.
March 13, 2026
Reply from Lloyds Cardnet
Hello Barry,
Thank you for your review and positive feedback. I will share this with Cleo.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
David Guy was very helpful and dealt…
David Guy was very helpful and dealt with my application for an additional terminal very efficiently and answered any query I had in a speedy and timely manner.
March 2, 2026
Reply from Lloyds Cardnet
Hello Christopher,
Thank you for your review and positive feedback. I will share this with David.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
AN EXCELLENT EXPERIENCE!
Can I just say that Michael Sutton is an amazing employee of Lloyds and a massive asset to the organisation!
March 17, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Gina,
Thank you for your review and positive feedback. I will share this with Michael.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello Allan,
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Anisah Akram ..EASY TO TALK TO
Anisah Akram ..EASY TO TALK TO, KNOWLEDGABLE AND VERY HELPFUL
March 6, 2026
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback, I will share this with Anisah.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Good communication
Good communication and explanation of additional products available
March 9, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Dan,
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Very Helpful
Telephoned up and spoke with Amber Gibson who was incredibly helpful and very patient at explaining in depth the answers to all of my many questions.
March 3, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Harry,
Thank you for your review and positive feedback, I will share this with Amber Gibson.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Outstanding customer service
Cleo explained what we needed and helped us make a decision on what seemed best for our situation. She understood that a contract could not be signed straight away, but helped with little reminders and was ready to get the ball rolling as soon as we were able to sign. A credit to your company.
February 20, 2026
Reply from Lloyds Cardnet
Hello Kay
Thank you for your review and positive feedback, I will share this with Cleo.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hi Mr Morse,
I’m sorry to hear about your experience and that we’ve let you down. Thank you for bringing this to our attention.
I’ll investigate this further to understand what happened and make sure it’s followed up.
Kind regards,
Sarah Cantrell - Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello Mohammad
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Adam was very good
February 27, 2026
Reply from Lloyds Cardnet
Hello Mandar,
Thank you for your review and positive feedback.
We’re delighted to hear that Adam was very good, and I will share your comments with him.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Highly Recommend
Highly Recommend
Kian has been so helpful. Explained everything in detail and communication has been great.
March 5, 2026
Reply from Lloyds Cardnet
Hello Catherine,
Thank you for your review and positive feedback.
We’re delighted to hear that Kian was very helpful, and I will share your comments with him.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Great service from application to delivery
Thorough and professional service when going through the application process. Prompt delivery of the card machine with easy-to-understand set-up instructions.
February 2, 2026
Reply from Lloyds Cardnet
Hello Sarah
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
If I could do it you can.
Excellent service from start to finish.I expected it to be difficult but it wasn’t.
March 9, 2026
Reply from Lloyds Cardnet
Hello Ruth,
Thank you so much for your review and kind feedback!
We're delighted to hear that the experience was smooth from start to finish.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello Emma
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Easy to follow instructions and helpful call centre
Easy to follow activation of card reader.
Helpful English-speaking UK based call centre
February 27, 2026
Reply from Lloyds Cardnet
Hello Phil
Thank you for your review and positive feedback.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Excenllent guest service
Excenllent guest service
We have a catch up meeting disussed coming PDQ facility change request ,on top of related topic , Assam also went to extra mile by advising other solution .
March 6, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Yi
Thank you for your review and positive feedback, I will share this with Assam
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Professional customer service
I called in earlier in the week for a card machine query. The query was resolved in a fast, professional and reassuring manner by a Ms Poppy Ford. Very satisfied.
March 2, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Sarfraz
Thank you for your review and positive feedback, I will share this with Poppy Ford.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
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