Lloyds Cardnet Reviews 

Didn’t receive products because of bank holidays , still haven’t received products 3 days after bank holiday so still can’t access account went into branch which was sat for 1 hour 30 waiting to be seen and told to wait for post which I still haven’t had pin codes to access account

I want to highlight the excellent service from our Relationship Development Manager.

She made my recent dealings with Lloyds Cardnet incredibly smooth and is always on hand with prompt, professional responses to any questions or queries we may have.

Always such a pleasure to deal with Lauren. She moves heaven and earth to help and is always helpful, polite and quick to respond to any query we have. Highly recommended provider with excellent cusomer service.

It's always a pleasure working with Cardnet and James Gale is an excellent relationship manager. He truly took the time to understand our business needs and was very proactive in ensuring we're receiving the best service possible. Some of the points from our meeting this morning have already been actioned and I'm fully confident he has our best interests in mind. We've had a relationship with Cardnet for over 15 years now and have absolutely no reason to consider anyone else. Excellent service all round which is very much appreciated.

Amber was very knowledgeable and answered all my questions concerning fees and payments. She also put me in contact with the relevant contacts within the bank who could assist me further. Superb service.

The Customer Services representative, Edit, was extremely helpful.
My device wasn’t functioning and couldn’t pair properly to my new iPhone, but once this was sorted, everything else was resolved with ease!
Also, 15 months of struggling to get the correct address on the receipts, she was able to do this through a series of different updates to my Handpoint device.
She is extremely knowledgeable and an asset to CardNet 😊
Thank you!

Absolutely amazing on-boarding service from start to finish by Elise Chilton at Lloyds Cardnet.

From making me aware i could switch from my previous supplier so easily, to then informing me the absolutely insane amount of money i would save by switching the whole process has been fantastic.

In addition, the Cardnet portal is so much easier to use than my previous supplier.

Thank you Elise and Lloyds Cardnet, i would not hesitate to recommend you!

Great experience with planned review of business set up and assessing future business needs. Our relationship manager, James Gale, is a consummate professional who has helped put a plan in place to streamline our business needs and provide assistance with any future business development.

Kian Chappel was very polite, emailed and phoned when he said he would, provided knowledgeable information that I required, and provided a very smooth transaction for our new cardnet machine.

Very helpful and accommodating to my time to arrange a new terminal. Made the whole process as easy as possible.

Kian has been great with my requests and queries!

Received professional advice from Adam Daniels on sourcing a replacement Card Machine.

My query was dealt with quickly and with very detailed information supplied

Silvia was really helpful with assessing our needs and was not pushy at all and did not try to supply a higher spec card machine than we needed. She called back when she said she would.

Very helpful and pleasant.

having had major problems with my last card operator, I needed help urgently, this is where Lloyds Cardnet and especially Lorraine stepped up.
Lorraine was a massive help in the process at all stages and kept me informed throughout the process, regularly keeping in touch in a friendly and professional manner, ensuring that the situation was resolved in my 4 outlets as swiftly as possible.

We now have a designated manager James, who having spent an hour discussing our facilities has sorted out all that we have been trying to for the past year or so. First rate service, thank you James

The lady who dealt with the application. It makes a change to speak to someone on the phone and the phone is answered promptly

Our company recently moved away from our current merchant payments provider to Lloyds Cardnet with the help and support from Deepak Joshi who was absolutely fantastic in ensuring the transition went smoothly.

Based on my experience with Deepak, I wouldn't hesitate to recommend Lloyds Cardnet as his personal approach to business is something that's sorely lacking with most companies these days and it's just a shame there aren't more out there like him. Nothing was too much trouble and we're now a happy customer.

Well done, Deepak, you're a credit to your company!

Anisah Akram who I spoke to was really helpful , polite and professional. My new equipment arrived when stated