We have just moved our card machine to Lloyds from another card company. We have received excellent customer service from Lloyds so far, every question answered, big thank you to Michael Scott - kept... See more
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Review summary
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We were recommended Lloyds Card Services by Purchases Direct, who helped us find the best card payment solution for our business. From start to finish, the process with Lloyds Card Services has been... See more
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The Customer Services representative, Edit, was extremely helpful. My device wasn’t functioning and couldn’t pair properly to my new iPhone, but once this was sorted, everything else was resolved... See more
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Fantastic service. Extremely efficient. Wouldn't hesitate to recommend. Other providers just didn't match up. Special thanks to Richard Swinfield, who was first rate throughout and did exactly as he... See more
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Company details
About Lloyds Cardnet
Written by the company
Take payments in person, online and over the phone. From pocket-sized card readers to counter-top terminals to full point of sale app-based business solutions.
By accepting card payments, your business can meet the demands of today’s fast-paced, digital economy. Best of all, our card payment solutions helps you learn more about your customers’ spending habits with real-time sales data and online reporting tools.
Plus, whether you’re a sole trader or a growing enterprise, card payments reduce cash handling and can open doors to finance options like Merchant Cash Advance. With Lloyds, you get secure, reliable technology, specialist UK support and transparent pricing. Let your customers pay their way – quickly, safely and confidently.
Lloyds Bank Cardnet is trusted by over 35,000 businesses processing 2.86m transactions daily. Cardnet® is a registered trademark of Lloyds Bank plc.
Take payments >
Existing customer support >
Contact info
United Kingdom
- lloydsbank.com/business/take-payments-with-cardnet.html
Take card payments with confidence
4.6
Excellent
532 reviews
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Professional, friendly and informative service
Professional, friendly and informative service.
Explained the options clearly which made choosing a suitable replacement POS card terminal straightforward.
Good communication and processing of new contract.
Thank you!
April 27, 2026
Reply from Lloyds Cardnet
Dear Mr. Atkinson,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Dulcie was excellent
Dulcie was excellent, she helped me with a variety of issues, and even saved me some money...... that can't be bad !!
April 30, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Sam,
Thank you for your review and positive feedback. I will share this with Dulcie.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Changing Credit Card Machine
Very smooth transition from an old credit card machine to a new one. Cleo was very knowledgeable and ensured that we got the correct machine for our needs and that it was changed over quickly with no delay in usage
March 18, 2026
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback. I will share this with Cleo.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
I have been speaking with Dulcie…
I have been speaking with Dulcie regarding a new terminal, she has been an absolute delight everything has gone ahead perfectly. Thank you
April 28, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Lorraine,
Thank you for your review and positive feedback. I will share this with Dulcie.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
On the 19th of April 2026 I spoke to a…
On the 19th of April 2026 I spoke to a young lady called Amber Gibson who was extremely helpful professional and knew what she was talking about. She’s a credit to your organisation.
February 4, 2026
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback. I will share this with Amber.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
handset enquiry
When I phoned your representative David Guy was very helpful and polite.
He answered all my questions and
explained everything to me that I needed to know.
April 16, 2026
Reply from Lloyds Cardnet
Dear Mr Thomas,
Thank you for your review and positive feedback. I will share this with David.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Richard Swinfield has been helping us…
Richard Swinfield has been helping us with cardnet since 2025 and has always been very helpful and informative with any information that’s he’s provided us.
April 23, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Laura,
Thank you for your review and positive feedback. I will share this with Richard.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello Jim,
Thank you for your review and positive feedback. I will share this with Vanessa.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
We couldn't accomplish anything with…
We couldn't accomplish anything with those who said they would come back but never did.
March 31, 2026
Reply from Lloyds Cardnet
Hi Mr Borazan,
We’re sorry to hear about your experience and appreciate you taking the time to leave this feedback. We understand how frustrating it can be when follow‑ups don’t happen as expected.
We’d like the opportunity to look into this further and ensure your concerns are picked up appropriately. We’ll contact you directly to review this in more detail.
Kind regards,
Dominika Conder – Lloyds Bank Cardnet
Excellent customer service
We was planning on leaving Lloyds Cardnet as our machine had become obsolete and required a new one. When I called I spoke to Cleo Swales and she was excellent. She offered me a more modern machine and gave us a more competitive rate. The customer service she provided was outstanding and resulted in us continuing with Lloyds Cardnet. I can not complement her highly enough
April 1, 2026
Reply from Lloyds Cardnet
Hello Richard,
Thank you for your review and positive feedback. I will share this with Cleo.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
100% helpful
April 23, 2026
Reply from Lloyds Cardnet
Hello,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Cardnet
From initial contact with Richard Swinfield following a recommendation, to implementation with FISERV and later down the line with the Castle card machine, I cannot fault the service provided. Richard has been fantastic throughout the whole time.
I've had no problems at all since we went live in 2023.
April 23, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Daryl,
Thank you for your review and positive feedback. I will share this with Richard Swinfield.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
As a new Lloyds Cardnet customer
As a new Lloyds Cardnet customer, the onboarding was smooth, well supported, and everything is working as expected
April 22, 2026
Reply from Lloyds Cardnet
Hello Andrew,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Excellent service from Serhat Sandalci.
April 16, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Sarah,
Thank you for your review and positive feedback. I will share this lovely review with Serhat.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Michael Scott is always helpful and…
Michael Scott is always helpful and responsive in accommodating our needs.
April 15, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Lucy,
Thank you for your review and positive feedback. I will share this lovely review with Michael.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Very easy to use
April 14, 2026
Reply from Lloyds Cardnet
Hello John,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Buyer beware lots of hidden rules that are not good for you
Overall it looked good but unfortunately I regret switching from my previous supplier.
Payments have been held (investigation of transaction) that's all well and good when you have already supplied the services.
Signed up for Amex and that was a month ago it's still not working.
April 3, 2026
Reply from Lloyds Cardnet
Hi Steven,
We’re very sorry to hear about your experience and appreciate you taking the time to share this with us. We understand how frustrating payment delays can be.
We're also sorry to hear about the delay with AMEX being enabled on your account. This isn’t the experience we want for our customers, and we’re keen to put things right as quickly as possible.
We will be in touch directly to provide you with an update regarding both requests shortly.
Thank you again for bringing this to our attention.
Kind regards,
Dominika Conder – Lloyds Bank Cardnet
The process from start to finish was…
The process from start to finish was very smooth and explained thoroughly. Michael Scott was excellent at keeping us informed and walking us through the transfer process.
March 31, 2026
Unprompted review
Reply from Lloyds Cardnet
Hello Ron,
Thank you for your review and positive feedback. I will share this lovely review with Michael.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
Easy to apply and set up
April 6, 2026
Reply from Lloyds Cardnet
Hello Robert,
Thank you for your review and positive feedback.
Kind regards,
Carmen Lazar – Lloyds Bank Cardnet
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