I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
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Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service, very nice and polite and accommodating.
March 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're so pleased to hear that you experienced excellent service and found the team to be polite, accommodating, and pleasant to speak with. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke to a gentleman named Joe
I spoke to a gentleman named Joe, he was most helpful and very polite, easy to talk to, and sorted everything i needed sorting, he was clear about everything and very nice to chat with, couldn't of ask for any more, 🙂👌👍
March 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Teresa,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with Joe. It’s wonderful to know that you found him polite, helpful, easy to talk to, and clear in sorting everything you needed. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very efficient and friendly telephone…
Very efficient and friendly telephone call from operator JOE
March 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ms Pereira,
Thank you so much for the 5 star review. We’re delighted to hear that Joe provided such an efficient and friendly service over the phone. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to him. We’re always here if you need anything in the future.
The Lloyds Clinical Team
Disappointing
For the 3/4 th time my 12 week injection was not delivered. It is now almost 6 months since my last injection and I have gone backwards big time with my skin.
Jumbled, mixed messages, one says ring at 5 whilst the gentleman at 5 asked why was I told to ring back??
They do not inspire confidence in me sadly.
Vict Stephenson
March 12, 2026
Unprompted review
Excellent customer service
Excellent customer service. This company, and in particular the call handler was excellent. Lisa
March 12, 2026
Unprompted review
Reply from Lloyds Clinical
Thank you so much, Lisa.
We’re delighted to hear you received excellent service, and we truly appreciate your kind words about our team. Your feedback means a lot to us.
The Lloyds Clinical Team
Amazing customer Service today!!
I do have to say i’ve had some bad experiences with lloyds clinical but today I was amazed by the help I was given by JOE, he managed to sort a next day delivery even after the cut off point and kept in touch which helped to ease my worries. I hope my next interaction with lloyds clinical staff is as amazing as this was.
March 12, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Melissa,
Thank you for sharing this. We’re so glad Joe was able to support you so well and ease your worries. We’ll share your kind words with him.
We are always here to help you.
The Lloyds Clinical Team
Pleasant and helpful staff
James, who I was speaking to was extremely polite and helpful and went out of his way to assist me. I have always been impressed with Lloyds regarding deliveries etc. and am happy with their service.
March 12, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your review. We’re glad to hear James was polite, helpful, and went out of his way to support you. We appreciate you taking the time to share your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I responded to an answering machine…
I responded to an answering machine message and was answered by Joe.
He had a lovely telephone voice and was very professional.
His information was concise and understood.
March 12, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Eleanor
Thank you for your feedback. We're so pleased to hear that Joe provided a clear, professional and friendly service. Your kind comments will be passed on to him. We appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
The whole experience from organising…
The whole experience from organising delivery to training and administering was excellent. Everyone I spoke with was kind and helpful. Special shout out to Coral who provided training so I can administer my own meds. She was lovely and made me feel totally comfortable and at ease.
March 11, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Natalie
Thank you so much for your lovely feedback. We’re delighted to hear that your delivery, training and overall experience went smoothly. It’s wonderful to know that our team were kind and supportive throughout.
Kind regards
Patient Safety and Complaints Improvement Team
Just very helpful in explaining…
Just very helpful in explaining everything I needed to know and put at ease
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Gary
Thank you so much for your review. We're really pleased to hear your positive comments about our Patient Services Team who explained our service to you. If you have any other questions at all, please don't hesitate to contact the team who will be happy to assist you. We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The lady was helpful
The lady was helpful, courteous and polite. She explained everything fully and answered all my questions.
Thank you for your service
March 9, 2026
Unprompted review
Reply from Lloyds Clinical
Dear David
Thank you so much for leaving a review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you. We're truly grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent Service from Joe
I had a great experience with the service, and Joe in particular was excellent. He was very helpful, professional, and clearly knew exactly what I had called about straight away. He listened carefully, understood the issue immediately, and dealt with it efficiently. It's always reassuring to speak with someone who knows what they're doing and can resolve things without any confusion. I'm very happy with the service I received and really appreciate Joe's help.
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ashley
Many thanks for leaving such a positive review. We're very pleased to hear your kind comments about Joe from our dedicated Patient Services Team who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to Joe today to arrange a…
I spoke to Joe today to arrange a delivery of my medication and he couldn’t be more helpful. He squeezed me in for a Friday delivery because I was very low on my medication. What I had left he was polite. I’ve never had a problem with Loyds MEDS, I’d recommend them to anyone. They’re marvellous.
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Cindy
Thank you so much for your kind review. We're delighted to hear about your positive experience with Joe from our dedicated Patient Services Team who assisted you with your delivery booking. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Used them before my meds changed
Used them before my meds changed. Always on time with my meds so I never ran out. Just had a call and gone through the process again and it was quick and simple. Have to verify a couple of things and away I go. I’m now back to using home delivery. Definitely a 5* service
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We're very pleased to welcome you back to our service and really appreciate your positive feedback. We remain committed to providing you with an excellent service.
Kind regards
Patient Safety and Complaints Improvement Team
My call today was first class and it…
My call today was first class and it was a pleasure to deal with the lady as she was very helpful.
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ang
Thank you for your lovely review. We’re so glad to hear your call was a first class experience and that our colleague was able to help you. It’s wonderful to know you had such a positive interaction.
Kind regards
Patient Safety and Complaints Improvement Team
I have been receiving deliveries from…
I have been receiving deliveries from then for a couple of years and the process is smooth and the staff when you contact them are helpful and efficient.
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Donna
Thank you so much for your lovely feedback. It’s great to hear that your deliveries have been smooth and that our team has been able to help you whenever needed.
Kind regards
Patient Safety and Complaints Improvement Team
Extremely helpful
Spoke with Joe, who was extremely helpful - he changed my medication delivery to a more suitable date, and was very polite and friendly.
March 10, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sarah
Thank you for your feedback. We’re pleased to hear that Joe was able to assist you and arrange a delivery date that suited you. We appreciate your kind words.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Hello, Gill,
We’re happy to hear that! Thank you so much for taking the time to write your kind feedback.
We are always here if you need us.
Lloyds Clinical Team
Delivery & Confirmation
Quick easy to confirm delivery spoke to Joe who was very helpful, confirmed delivery 1/4/26…
Thank you
March 9, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Beverley,
Thank you so much for your review. We're so pleased to hear that you found the delivery confirmation process quick and easy, and that Joe was helpful in confirming your delivery for 1 April 2026. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service
Been using Lloyd's clinical for many years now always on the ball with my medication. My call handler today was Joe who got everything set up in a prompt manner and was extremely helpful and easy to talk to which was great and made my day so thanks Joe
March 7, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Janie,
Thank you so much for your review. We're really pleased to hear that you have received excellent service over the years and that our team has consistently supported you with your medication. It’s wonderful to know that Joe was able to set everything up promptly and that you found him helpful and easy to talk to. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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