I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more
Company replied
Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more
Company replied
Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more
Company replied
Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 0333 2079882
- marketing@sciensus.com
- sciensus.com/our-services/cancer-care-at-home
4.7
Excellent
372 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional...
Really inconvenient you have to write off a whole day to fit in with their delivery schedule. This week called and sent 2 emails to reschedule a delivery and have been ignored. Now run out of life saving cancer meds. They cannot be trusted with such a vital role. Will be reporting them and seeking an alternate method of getting my prescription.
Already contacted pt etc. Why dont you know? Totally uninterested.
July 25, 2026
Unprompted review
Reply from Sciensus - Cancer Services
Thank you for taking the time to provide this feedback. I'm sorry to hear that things went wrong with your delivery. We'd like to look into this in more detail but need some additional information to locate your account. Can you please email us at ptcomms@sciensus.com? Thank you, Marie
Friendly and professional
Friendly, understandable nurses and staff. The experience and treatment ran smoothly and the communication between all parties was professional and helped at a very stressful time. It was nice to have professional support at home over a long period of time. Thank you.
July 17, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this feedback. It means so much to our team to know that they are helping patients during a difficult period. We're pleased that you found the service ran smoothly. Thanks, Claire
professional and very kind people.
July 1, 2026
Reply from Sciensus - Cancer Services
Thank you so much for your feedback. We're so pleased that your experience has been positive and that you're finding our team to be kind and professional. Thanks, Claire
Good service
When you need a product delivered to you this sorted out straight away.
The only thing I would like is the nurse to call me on the day they are coming to administer my injection.
July 3, 2026
Reply from Sciensus - Cancer Services
Thank you for sharing your feedback, and it's good hear that deliveries have gone well. I'll be sure to pass on your point about the nurse calling on the day to confirm the appointment. Thanks, Claire
Reply from Sciensus - Cancer Services
Thank you so much for taking the time to share this feedback. I'll be sure to pass this on to Jerry; it will mean so much. Thanks, Claire
Nurses are very caring and never make…
Nurses are very caring and never make you feel rushed…. Always just lovely.
July 6, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this review. Our nurses care deeply about our patients and it's lovely to hear that has been your experience. Thanks, Claire
App works well -Telephone operators…
App works well -Telephone operators knowledgeable and friendly
July 3, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this feedback. So pleased your interactions with our team have been positive. Thanks, Claire
Provide a good service
Always contact me in good time for medication delivery. Driver comes in expected time slot. Nurse arranged suitable time for injection and have been accommodating when things have clashed with other commitments.
July 1, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this review. It's great to hear that your experience of the service - from the delivery to the drivers to the nurse visits - have been positive. Thanks, Claire
All is good 1
July 1, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this feedback. So pleased your experience with the service has been positive. Thanks, Claire
Easy and stress free ordering,and good…
Easy and stress free ordering,and good delivery information
July 7, 2026
Reply from Sciensus - Cancer Services
Thank you for sharing this feedback. We're pleased that you've found the ordering and delivery information easy and stress free. Thanks, Claire
Always a great service on the App and…
Always a great service on the App and fantastic nurses who visit me each month.
July 2, 2026
Reply from Sciensus - Cancer Services
Thank you so much for taking the time to share your experience. It's great to hear that the app and nurse visits have been positive and helpful. Thanks, Claire
Caring nurses
Caring nurses who arrive at the scheduled time. Flexible delivery times for medication.
July 8, 2026
Reply from Sciensus - Cancer Services
Thank you for your feedback. We're so pleased that the service is working well for you and that the care the nurses provide has been positive. Thanks, Claire
Great staff
July 8, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to leave this feedback. So pleased your interactions with our team have been positive. Thanks, Claire
Nurses are excellent and delivery of…
Nurses are excellent and delivery of injections very prompt. Would just say I am awaiting an injection package for the end this month but I believe you have waiting on the hospital to approve prescription.
July 14, 2026
Reply from Sciensus - Cancer Services
Thank you for your feedback on our nurses and delivery service - it's great to hear that it's been going well. Hopefully everything is confirmed soon with your next delivery but do email ptcomms@sciensus.com if you need to chase up the prescription. Thanks, Claire
Good communication
Good communication, given a delivery slot and always make sure I’ve enough medication
The nurses are wonderful and make an uncomfortable process manageable
July 14, 2026
Reply from Sciensus - Cancer Services
Thank you so much for sharing your experience. It means so much to know that the nurses and the service have been helpful. Thanks, Claire
Reply from Sciensus - Cancer Services
Thank you so much for taking the time to leave this feedback. It's good to hear that your experience has been positive. Thanks, Claire
Professional and caring service
Professional and caring service. The nurses are all experienced, kind, polite and professional. They were all great, we were especially impressed with Irvin.
Would recommend.
June 25, 2026
Reply from Sciensus - Cancer Services
Thank you for taking the time to share this feedback. We're so pleased that your experience has been positive throughout. We'll pass on your kind words to Irvin - that will mean so much. Thanks again, Marie
Nurses are all so kind and considerate
May 8, 2026
Reply from Sciensus - Cancer Services
Hello, thank you so much for your feedback. It's great to hear your experience has been positive. Thanks, Marie
Reply from Sciensus - Cancer Services
Hello, thank you for taking the time the leave us this review. We're pleased to hear that our team have been delivering a good service for you. Thanks, Claire
I find this service very helpful for my…
I find this service very helpful for my on going herceptin injection. The nurses are always here with in the specified time. I have seen three nurses so far, Donna, Sharon and Amy and I have had excellent treatment.
May 7, 2026
Reply from Sciensus - Cancer Services
Thank you so much for your feedback. We'll pass this along to the nursing team - it will mean so much to them to hear that they've been helpful. Thanks, Marie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.