Sciensus - Cancer Services  Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated nursing staff for being exceptionally professional, deeply caring, and always making medical treatments wonderfully comfortable at home. Many consumers also warmly appreciate the highly reliable delivery service, noting that essential medications and appointments consistently arrive right on time. However, some people mentioned experiencing occasional communication gaps, such as being unable to access the digital app or feeling unsure if messages went through. A few reviewers also noted that managing schedule changes or receiving timely responses over customer service could occasionally feel somewhat frustrating and inconvenient.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the caring, friendly, and professional nature of... See more

Service

Reviewers mention positive feedback about service, noting that home treatments and monthly nurse visits run... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient medication delivery and punctual... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, efficient, and... See more

Application

People report positive experiences with app, highlighting that it is very useful, clear, and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more

Company replied

Rated 5 out of 5 stars

I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more

Company replied

Rated 5 out of 5 stars

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more

Company replied


Company details

  1. Cancer Treatment Center

Written by the company

Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(383)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Medication arrives within the time slot…

Medication arrives within the time slot given plus excelent, profesional and friendly home treatment.

January 21, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear Philip, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Since starting the at home service

Since starting the at home service, from phoning to organising the set up to my 3 weeks appointments. I have been treated and spoken to with respect and dignity. Staff are absolutely lovely and understanding of my needs

January 22, 2026
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Reply from Sciensus - Cancer Services

Dear Cerianne, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare

Rated 5 out of 5 stars

Very helpful and understanding

Very helpful and understanding

January 27, 2026
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Reply from Sciensus - Cancer Services

Dear John, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Very efficient in all aspects,ordering…

Very efficient in all aspects,ordering meds is easy, good communication, arrives on time, nurse is friendly efficient and sympathetic, first class service

January 13, 2026
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Reply from Sciensus - Cancer Services

Hi Michelle, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Very good service

Very good service

January 21, 2026
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Reply from Sciensus - Cancer Services

Hi Shawqi, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Pleased to get notification of delivery…date & time very useful

Pleased to get notification of delivery of injections and also notification of when nurse comes to inject me

January 15, 2026
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Reply from Sciensus - Cancer Services

Hi Pam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Experience of injection

Sarah us very caring and helpful.Also informative .

January 9, 2026
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Reply from Sciensus - Cancer Services

Hi Eirwen, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

TRUSTED

always on time, keep me updated with changes to my appointments and such lovely nurses. I cannot fault the service in any way.

December 30, 2025
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Reply from Sciensus - Cancer Services

Hi Customer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

You app is so easy to use

You app is so easy to use. You send me reminders which is great. Thank you

December 24, 2025
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Reply from Sciensus - Cancer Services

Hi Lesley, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 4 out of 5 stars

Grateful for this service.

Delivery driver is always pleasant and friendly, nice to see a smile. Delivery always on time when expected. The app is easy to use. One star lost just because you don’t always feel confident your message has gone through or been understood and sometimes the nurse who comes doesn’t fully understand how important it is to give the injection slowly (can cause a lot of discomfort and side effects if the plunge is done too quickly). That said I’m grateful to have someone come and do it as I have needle phobia and couldn’t do it myself.

December 24, 2025
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Reply from Sciensus - Cancer Services

Dear KG
Thank you for taking the time to write a review. We use feedback to improve our service so please be assured that your comments have been relayed to the relevant teams. Thank you again, we appreciate the feedback. Thanks, Clare

Rated 5 out of 5 stars

Everything is fine

January 9, 2026
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Reply from Sciensus - Cancer Services

Hi John, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Always an excellent service

Always an excellent service.
The nurses are first class.
Always friendly and empathetic.
A lifeline in many cases for cancer suffers.
Highly recommended in all aspects .

January 7, 2026
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Reply from Sciensus - Cancer Services

Hi Jenny, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Very helpful. This company are very efficient with…

This company are very efficient with very caring nurses who visit monthly to administer the injection. This is much better than having to journey to hospital as frequently. Thank you very much

January 6, 2026
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Reply from Sciensus - Cancer Services

Hi Carole, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Excellent Service Provider

Always keeping me up to date about my appointments 🙂

January 2, 2026
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Reply from Sciensus - Cancer Services

Hi Alison, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Thank you

Gave you this rating, as so far you have never let me down. Thank you.

December 15, 2025
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Reply from Sciensus - Cancer Services

Hi Cooper, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

These nurses do a fantastic job

These nurses do a fantastic job. They are all so caring , friendly and experienced at what they do. They have all the knowledge and skills along with empathy for there patients. Ive been so great full to them for everything they have done for me and continue to do for me. wonderful nurses and highly recommended for the treatment they provide in the comfort of your own home.

December 30, 2025
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Reply from Sciensus - Cancer Services

Hi Mrs Freer, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare

Rated 5 out of 5 stars

Having a nurse come to my house to give…

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment.
I get a text the day before giving me a time window of when the nurse will arrive and who it will be. Following that the nurse will either send me a message or ring me to give me an estimated more accurate time.
So far I have had three different nurses who have all been amazing, kind, considerate and empathetic.
Would highly recommend.

December 30, 2025
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Reply from Sciensus - Cancer Services

Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare

Rated 5 out of 5 stars

Straightforward injection

Straightforward injection, no problem.

December 24, 2025
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Reply from Sciensus - Cancer Services

Hi Roy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

Clinical visit

I was informed regarding a time window the day before the clinical visit. On ghe day i received a phone call to confirm exact time which was useful. I was impressed with the care i received during the visit, it was excellent.

January 5, 2026
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Reply from Sciensus - Cancer Services

Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

Rated 5 out of 5 stars

I had an appointment at the hospital…

I had an appointment at the hospital which I had to attend which was likely to overlap my injection appt I contacted Sciensus and my injection time was altered to accommodate it ,thank you Sciences for doing this for me.Anne Miller

December 30, 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Anne, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare

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