Sciensus - Cancer Services  Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated nursing staff for being exceptionally professional, deeply caring, and always making medical treatments wonderfully comfortable at home. Many consumers also warmly appreciate the highly reliable delivery service, noting that essential medications and appointments consistently arrive right on time. However, some people mentioned experiencing occasional communication gaps, such as being unable to access the digital app or feeling unsure if messages went through. A few reviewers also noted that managing schedule changes or receiving timely responses over customer service could occasionally feel somewhat frustrating and inconvenient.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the caring, friendly, and professional nature of... See more

Service

Reviewers mention positive feedback about service, noting that home treatments and monthly nurse visits run... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient medication delivery and punctual... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, efficient, and... See more

Application

People report positive experiences with app, highlighting that it is very useful, clear, and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more

Company replied

Rated 5 out of 5 stars

I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more

Company replied

Rated 5 out of 5 stars

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more

Company replied


Company details

  1. Cancer Treatment Center

Written by the company

Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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4.8

All reviews

(383)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and stress free ordering,and good…

Easy and stress free ordering,and good delivery information

July 7, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for sharing this feedback. We're pleased that you've found the ordering and delivery information easy and stress free. Thanks, Claire

Rated 5 out of 5 stars

Always a great service on the App and…

Always a great service on the App and fantastic nurses who visit me each month.

July 2, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for taking the time to share your experience. It's great to hear that the app and nurse visits have been positive and helpful. Thanks, Claire

Rated 5 out of 5 stars

Caring nurses

Caring nurses who arrive at the scheduled time. Flexible delivery times for medication.

July 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for your feedback. We're so pleased that the service is working well for you and that the care the nurses provide has been positive. Thanks, Claire

Rated 5 out of 5 stars

Great staff

July 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. So pleased your interactions with our team have been positive. Thanks, Claire

Rated 4 out of 5 stars

Nurses are excellent and delivery of…

Nurses are excellent and delivery of injections very prompt. Would just say I am awaiting an injection package for the end this month but I believe you have waiting on the hospital to approve prescription.

July 14, 2026
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Reply from Sciensus - Cancer Services

Thank you for your feedback on our nurses and delivery service - it's great to hear that it's been going well. Hopefully everything is confirmed soon with your next delivery but do email ptcomms@sciensus.com if you need to chase up the prescription. Thanks, Claire

Rated 5 out of 5 stars

Good communication

Good communication, given a delivery slot and always make sure I’ve enough medication
The nurses are wonderful and make an uncomfortable process manageable

July 14, 2026
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Reply from Sciensus - Cancer Services

Thank you so much for sharing your experience. It means so much to know that the nurses and the service have been helpful. Thanks, Claire

Rated 5 out of 5 stars

On time

On time
Respectful
Great communication

July 11, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for taking the time to leave this feedback. It's good to hear that your experience has been positive. Thanks, Claire

Rated 5 out of 5 stars

Professional and caring service

Professional and caring service. The nurses are all experienced, kind, polite and professional. They were all great, we were especially impressed with Irvin.
Would recommend.

June 25, 2026
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Reply from Sciensus - Cancer Services

Thank you for taking the time to share this feedback. We're so pleased that your experience has been positive throughout. We'll pass on your kind words to Irvin - that will mean so much. Thanks again, Marie

Rated 5 out of 5 stars

Communication good

Communication good, delivery prompt staff perfect and professional

May 5, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hello, thank you for taking the time the leave us this review. We're pleased to hear that our team have been delivering a good service for you. Thanks, Claire

Rated 5 out of 5 stars

I find this service very helpful for my…

I find this service very helpful for my on going herceptin injection. The nurses are always here with in the specified time. I have seen three nurses so far, Donna, Sharon and Amy and I have had excellent treatment.

May 7, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for your feedback. We'll pass this along to the nursing team - it will mean so much to them to hear that they've been helpful. Thanks, Marie

Rated 5 out of 5 stars

Always punctual

Always punctual, always polite, much appreciated

May 23, 2026
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Reply from Sciensus - Cancer Services

Thank you for taking the time to share your experience. We're so pleased that the service is working well for you. Thanks, Marie

Rated 3 out of 5 stars

unable to access in touch app

unable to access in touch app. after phone call followed instructions, message reads oops something went wrong, please try again later. tried several times on different days.

May 20, 2026
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Reply from Sciensus - Cancer Services

Hello, thank you for your feedback. We're sorry to hear that the app hasn't been working for you. We've passed this information on to our team to have a look. Thanks, Marie

Rated 4 out of 5 stars

Because the nurses are very polite and…

Because the nurses are very polite and helpful and friendly. They are true professionals.
But I do have a little negative, ie you bombard us with texts and messages to reorder our medication far too early.

May 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. It's good to hear that the kindness and professionalism of our nurses have been a positive experience. I will pass along your comment about the communications being too frequent. I know the team are actively looking at how to streamline this. Thanks, Marie

Rated 5 out of 5 stars

Always on time and friendly

Always on time and friendly

May 22, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for sharing your feedback. We're pleased that the service is working well for you. Thanks, Marie

Rated 5 out of 5 stars

Good communication Nurse on time and…

Good communication Nurse on time and very helpful

May 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. We're pleased to hear that the nurse was on time and was able to provide helpful care. Thanks, Marie

Rated 5 out of 5 stars

Very good company they send my…

Very good company they send my injections and they send a nurse every month 9

May 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to share your experience. We pleased that the service is working well for you. Thanks, Marie

Rated 5 out of 5 stars

From start to finish

From start to finish . Excellent

May 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for your kind words. Our team work hard to ensure the service we deliver meets the needs of our patients and we glad this has been your experience. Thanks, Marie

Rated 5 out of 5 stars

Professional

Professional, friendly, punctual

May 8, 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave a review. We're pleased the service is working well for you. Thanks, Marie

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