Lloyds Family Jewellery Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery pieces, noting that the items completely exceed expectations and arrive securely in lovely presentation boxes. Buyers repeatedly emphasize the exceptionally prompt delivery service, ensuring orders reach them right on time for important family celebrations. Some people also felt that the team provided wonderful personal support when answering questions or managing helpful size exchanges. Consumers additionally appreciate receiving detailed certificates of authenticity that make each unique purchase feel truly special and valuable. Reviewers consistently state they would gladly recommend this jeweller to others and return for future milestone gifts.

What people talk about most

Product

Clients share positive opinions on product, highlighting exquisite craftsmanship and stunning designs that... See more

Quality

Users describe positive interactions with quality, consistently praising the exquisite craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting incredibly prompt arrivals and... See more

Service

Reviewers express high satisfaction and positive feedback about service, highlighting quick responses and... See more

Order

Consumers find the ordering experience to be smooth, easy, and satisfying overall. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely over the moon with my order, which arrived super quick. I adore my stunning diamond cross pendant! Beautiful packaging exceeded my expectations too. Matthew was really helpful, with super... See more

Company replied

Rated 5 out of 5 stars

A stunning ruby and diamond eternity ring bought as a 40th wedding anniversary present. From ordering online I had immediate communication from the owner himself. I was a little unsure about purchasin... See more

Company replied

Rated 5 out of 5 stars

Was looking for something unique for my wifes birthday coming up. I was hunting for a natural emerald and natural diamond eternity ring and came across Lloyds. Had a really good chat with one of... See more

Company replied

Rated 5 out of 5 stars

Ordered a replacement ring for a lost item..Because of half size I had to wait for production..The ring arrived today, exactly to the timescale I was told. Royal Mail 24 hour tracked..beautiful presen... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Diamond jewellery specialists since 1969, we offer expert service at every level, we endeavour to offer exceptional and personal customer service. Showcasing the best in classic and contemporary diamond and gemstone designs, our jewellery is expertly crafted and all natural while still offering the very best value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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No recent history of asking for reviews

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4.9

All reviews

(228)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service!

Brilliant service!
I will definitely buy again.
Thank you very much!
Ionela Albu

February 10, 2024
Unprompted review
Lloyds Family Jewellery logo

Reply from Lloyds Family Jewellery

That’s great news! Thanks for the review 😊

Rated 5 out of 5 stars

Happy Customer!

Glad I treated myself to an early birthday present. I am absolutely thrilled with my purchase. The ring is gorgeous, beautifully wrapped in a box and comes with a gift bag. The description is on point and exactly as described. Comes with an authentication certificate. Customer service is great. Thank you Matthew for keeping me updated on my order and sending it out special delivery. I ordered on a Friday and received in a Wednesday. Fantastic. Would highly recommend and will be buying again.

February 2, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

We’re glad you treating yourself too 😁 thanks so much for the great feedback it’s really appreciated. So pleased you’re happy with everything!

Rated 5 out of 5 stars

Superb company

Superb company to deal with , attention to detail is exemplary from start to finish ! Matthew was extremely helpful and kept me updated all throughout the purchase , I highly recommend Lloyds family jewellers ! the jewellery is absolutely beautiful and the customer care is second to none . Thankyou for a wonderful ring and purchasing experience.

February 7, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Michelle, thank you for the lovely review! We’re so pleased you’re happy with everything. We hope to serve you again in the future 😊

Rated 5 out of 5 stars

Great company to shop with

Great company to shop with. My ring arrived promptly and is fantastic quality. Communication was great , despite an issue with my emails. Matthew took the time to keep me updated via text. The original ring I ordered was unavailable but this was very kindly dealt with by suggesting a replacement instead which is perfect . I highly recommend this company. Thank you !

January 26, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Thanks so much for the lovely review. So pleased we sorted this for you and that you’re happy with everything. Thanks again 😊

Rated 5 out of 5 stars

Lloyds Review

The jewelry was very nice and the presentation was excellent, although i did not spend a lot i was made to feel very special. They were very efficient. No problems what so ever. Very friendly and helpful staff.

January 20, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Oh that’s great news! Thank you for the lovely review. So pleased you’re happy with everything 😊

Rated 5 out of 5 stars

Absolutely perfect

Bought my wedding ring from this jewellers and it arrived extremely promptly and I had text check ins from customer service informing me of exactly when I would receive the item. I absolutely love my ring and will purchase from here again when I'm in need of more jewellery!

January 17, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

That’s brilliant news, so pleased you’re happy with everything. Thanks for taking the time to leave a review it’s really appreciate.

Rated 5 out of 5 stars

Best Customer Experience from choice to delivery in a long time!

Gorgeous jewellery, great communication, very responsive and accommodating. Kept us updated throughout the process to make our specific order special, on time and just what we were looking for!

January 5, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Thanks so much for the brilliant review! We’re so pleased you’re happy with everything 😊

Rated 5 out of 5 stars

The best jewellery purchase experience I could possibly imagine.

I don't leave reviews, it's just not my thing... Until today.

What a fantastic company this is. I would implore all people looking for online jewellery to consider this fantastic outfit.

Friendly, personal, great pricing with additional discount, beautifully packaged & certificated... & to top if off a free upgrade to shipping.

Just brilliant service, will definitely use again. Well done Lloyd's Family Jewellery, so impressed.

December 21, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

That’s amazing news we’re so happy we exceeded your expectations! Great to hear you’re happy with everything and we wish you a wonderful Christmas. Many thanks 😊

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication, quick delivery and beautifully packaged. Really pleased and would definitely purchase from here again

December 20, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Kerrie, that’s brilliant news, we’re so pleased you’re happy with everything. Thanks for the lovely review 😊

Rated 4 out of 5 stars

Great experience

Great communication on ordering a product (replacement wedding ring).
Order arrived prompt as scheduled.
Product is of a good quality, I was impressed.
Money well spent and a great customer experience. I will buy from them again.

December 20, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Thanks for the great review, so pleased you’re happy with everything!

Rated 5 out of 5 stars

Amazing service

Amazing service
The ring is absolutely beautiful exactly what I was looking for

December 16, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Brilliant news! Thanks for the reviews, so pleased you’re happy with it

Rated 5 out of 5 stars

I just like to acknowledge delivery for…

I just like to acknowledge delivery for my Wife’s eternity ring. The communication from Lloyds and my self is the best Iv received. I don’t normally purchase from the internet,but I was really struggling to find the perfect gift that’s means something. I would and will recommend purchasing from Lloyds family Jewellers from my experience from start to finish. Mathew was my go to contact and it really felt this purchase had that personal touch that is missing these days. thank you lloyds for supplying such a gorgeous and well crafted piece of Jewellery.

December 14, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

That’s such great news we’re so pleased you’re happy with everything. Thanks for the lovely review 😊

Rated 5 out of 5 stars

You would have to go far and very wide to find a more attentive company.

I spent days looking online for the right earrings for my wife for our 40th wedding anniversary. The search stopped immediately when I found the Lloyds Family Jewelry website. From the selection of the earrings to their receipt in a beautiful box, could not have been a better customer experience. You would have to go far and very wide to find a more attentive company.
The next time I am looking for jewelry, I will start here.

December 4, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

That’s brilliant news thanks for letting us know. So pleased you’re happy with everything 😊 look forward to serving you again!

Rated 5 out of 5 stars

Lloyds Family Jewellery - now my go to Jeweller

Lloyds Family Jewellery are now my go-to Jewellers, despite the fact I live in Scotland.
When I called the shop and spoke to Mathew Lloyd he could not have been more friendly and helpful.
When the product arrived I was delighted with the quality.

November 25, 2023
Unprompted review
Lloyds Family Jewellery logo

Reply from Lloyds Family Jewellery

That’s great news! Well look forward to dealing with you again in the future 😊

Rated 5 out of 5 stars

Quality Earings and exemplary service

Extremely easy to find and order via the web site earrings for my wife for our 55th Wedding Anniversary. Communications speedy and informative and with upgraded delivery option provided at Lloyds instigation, the earrings were delivered in 4 working days and plenty of time for our celebrations.

The actually items were exactly as described and a really beautiful product which I'm sure my wife will love. All documentation and insurance valuation enclosed.

Overall, absolutely delighted and would not hesitate in dealing with Lloyds again and, consequently fully recommended.

November 23, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Mike, thanks so much for the great review, we really appreciate it. We’re so pleased you’re happy with everything, it was our pleasure. Hope to serve you again in the future 😊

Rated 5 out of 5 stars

2mm Wedding Ring Traditional Court Shape

Ordered 2mm 9ct gold traditional court shape wedding ring on 25/10/23 received on 27/10/23. Beautiful ring, well packaged, jewellery care guide. Received order confirmation and updates on delivery dispatch. Ring was to replace my original wedding ring which had to be cut off and wanted a ring to keep my engagement ring in place, comfortable on my finger. Very pleased with ring and customer service I would not hesitate to order other pieces of Jewellery from
Lloyds Family Jewellery.

October 27, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Gill, that’s brilliant news! We’re so pleased you’re happy with everything 😊 thanks for the lovely review

Rated 5 out of 5 stars

Incredible customer service and quick…

Incredible customer service and quick delivery, A massive thank you to Matthew for sorting a replacement ring when I ordered the wrong size! Customer service went above and beyond!

October 24, 2023
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Kay, so pleased you’re happy with everything and that we sorted the size out 😁

Rated 5 out of 5 stars

A++ 5 star service and quality

Matthew guided me through the process with great care. I was ordering a replacement wedding ring having lost the previous and throughout, his advice and communication couldn’t have been better. Matthew sent a ring sizer in the mail so I could check the exact fitting and the ring was exactly as hoped upon arrival, packaged perfectly and including an insurance certificate and care instructions. My previous ring was handmade by a friend in Hatton Garden and honestly, the Lloyds replacement is as good in terms of craftsmanship. All in a great experience and would thoroughly recommend

October 12, 2023
Unprompted review
Lloyds Family Jewellery logo

Reply from Lloyds Family Jewellery

Hi Thomas, that’s great to hear thanks, so pleased we could get this sorted for you 😊

Rated 5 out of 5 stars

Top service

Once again extremely impressed by every aspect of this company. The ring I ordered was exactly as described. Every effort was made to communicate with me and to ensure that the product arrived in time. Excellent service and I will have no hesitation in dealing with Lloyds in the future

September 28, 2023
Unprompted review
Lloyds Family Jewellery logo

Reply from Lloyds Family Jewellery

That’s brilliant news! Thanks so much for taking the time to leave us a great review 🙂

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