Lloyds Family Jewellery Reviews 

Absolutely fantastic customer service. I was so dubious about ordering our wedding rings offline but I read previous reviews and decided to give Lloyds Family Jewellery a try. The rings arrived but unfortunately my Husband's was too small. They went above and beyond to ensure I could return the ring in time for the replacement to arrive before our wedding. The ring arrived in time and they were both just as described on the website. Fantastic company.

Superb customer service, nothing was too much trouble and my necklace arrived in lovely and well protected packaging complete with an authenticity certificate. I have been searching for over 5 years for this exact pendant and couldn’t have been more excited to see it on the Lloyds family website…from my very first enquiry to the last email communication was very responsive, Matthew could not have been more helpful and diligent with my requests. To top it off my necklace itself is truly beautiful. I would not hesitate to recommend. It was truly refreshing to deal with a such a genuine company who quite obviously set great store in providing exceptional customer service, it is evident that this company goes the extra mile to provide a service that customers will be very happy with. Thank you.

Great service and very helpful staff. From my first enquiry I was made to feel like a valued customer. Very quick delivery and extremely well packaged. My wife loves the ring and it was the best price around. Will definitely recommend

Right from the start Lloyd’s Family Jewellers were so helpful. I somehow managed to order, rather significantly, the wrong ring size. I emailed as soon as I realised and Matthew was really quick to change my order while explaining that delivery would take several weeks longer as the size I needed was not their standard stock. There was no quibbles; it was just sorted.
When my ring arrived it was just perfect and with it came everything you would need to give as a gift as well as a certificate of authenticity and valuation for the insurers.
All in all this was a lovely seamless purchase and the customer service from Matthew was great. Highly recommended

Matthew at Lloyds Family Jewellery has been fabulous! I've been on the hunt for a petite diamond wedding band to match the width of my engagement ring; others I've found have either been ridiculously over-priced, lacking in sparkle, or too wide. Matthew assisted me to find just what I was looking for and persevered with my many questions; he even went the extra mile and upgraded delivery to avoid any delay and to ensure it arrived in time for my wedding in a few weeks. My ring arrived today and it is absolutely beautiful! Thank you Matthew, I cannot thank you enough.

Really great variety and quality of rings! Me and my partner ordered an engagement ring and two wedding bands. Matthew Lloyd was very helpful and professional in his correspondence making sure we were happy with our orders and giving prompt updates on delivery.

Fantastic service, great communication, really responsive. Matthew sent delivery updates and ensured that I received my ring on the appointed date. Will definitely purchase from Lloyds again! Great experience overall :)

I had been looking for a wishbone style wedding ring purely because it will fit together better with my engagement ring. I had looked in several jewelers and never found the one. After doing a Google search my perfect ring came up on Lloyd's, I knew as soon as I saw it this was going to be the one, the price was very good and ordering on the website was very easy. The ring arrived within a couple of days (sooner than expected) and it didn't disappoint. It was very well packaged, and beautifully presented. I cannot fault the ring or the service.

Absolutely incredible service - super responsive and helpful going above and beyond to make sure I found the perfect ring. Thank you

I am SO happy!! Months of researching for the perfect eternity ring I realised the ring I wanted was one close to a ring Lloyds Family Jewellery sold, however I contacted them to see if it was possible to make a change. Matthew responded so quickly and was so knowledgeable, and helpful!! Today, my ring arrived and it is better than I could have hoped for!! Words can’t express how much I love it!! Delivery was fantastic, and I the packaging everything was sent in was really nicely branded and couldn’t be faulted. I am beyond happy and I can’t recommend Lloyds Family Jewellery highly enough ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I initially reached out to Lloyds to make a stock enquiry. Matthew replied within 15 minutes, even though it was late evening, answering my questions and recommending a perfect alternative product as the original was out of stock.
After ordering I received regular updates re delivery with the item arriving soon after via special delivery.
The earrings I ordered really were stunning and worked perfectly for my wedding. I wouldn’t hesitate to use Lloyds again, great service and beautiful items.

Fantastic service from Lloyds Family Jewellery. Matthew was super helpful at answering questions I had quickly, even on a weekend. The team kept me up-to-date with my order, the tracking actually worked, and I received my order in just 2 working days. The earrings I purchased are stunning, and I can’t wait to wear them at my wedding! I will definitely be purchasing from Lloyds Family Jewellery again!

An excellent service throughout. The team kept close contact with me to ensure I was happy with my choice, assisted me when I needed to change the size of the ring and always kept me updated on deliveries. The ring is stunning and was beautifully presented for my Mum’s birthday. Thank you so much!

I ordered my diamond and topaz ring from Lloyds family jewellery , they kept me updated on delivery and it arrived in time . I’m delighted with it as it is exactly as shown online and fits perfectly!
I can highly recommend Lloyds family Jewellery to anyone, you won’t be disappointed with your order 👌

Top quality professional service from Lloyds Family Jewellers.
Received quick reply confirming availability of earrings for delivery within one week for a special birthday.
Was kept informed of progress of the order and notification of delivery date and time window.
All was very nicely presented and securely packed.
Excellent service from start to finish.

Superb family jewellers with professional, authentic service. My lovely eternity ring arrived by special delivery at no cost and the presentation and packaging was of an extremely high quality. You can be assured that the recipient of a purchase from this company will be delighted from every perspective.

Fast efficient service. Jewellery first class and pleasing to the eye.

Very happy with the customer service and the product arrived promptly. The ring I bought looks of good quality and at a reasonable price so very pleased with it. Thank you to Matthew who was professional and had great communication!

The product arrived very quickly by Royal Mail Special Delivery (free of charge).It was very well packaged and the earrings ( as yet unseen) were nicely gift wrapped.
The package also contained the promised Certificate of Authenticity and care instructions etc. A good experience.

My last minute gift was, in typical guy fashion, very last minute. Matthew made sure it was on time with special delivery and was so helpful in getting me the ring in time which made for a very special moment. Thank you.