Banner for Lloyds Wealth

Lloyds Wealth Reviews 1,877

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easily accessible advice and excellent…

Easily accessible advice and excellent service.

February 3, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our advice accessible and service excellent. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Rhydian at Schroders

Rhydian, Our financial advisor at Schroders, has looked after us for a number of years, helping us to both save money in tax, and invest wisely at a level we are comfortable with, and I would not hesitate to recommend Schroders to others

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've had such a positive experience. It's great to know that your adviser has helped and the adviser's expertise and clear communication have consistently met your needs over the years. Thank you for recommending our services to others.

Schroders Personal Wealth

Rated 5 out of 5 stars

Sound financial advice

Good, sound financial advice and online service.

February 2, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our financial advice and online service helpful. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

The SPW representative took the time…

The SPW representative took the time and had the patience to move us through the process at our pace.

January 29, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our representative was patient and accommodating as we guided you through the process at a comfortable pace for you. Thank you for the positive feedback.

Schroders Personal Wealth

Rated 4 out of 5 stars

The communications and discussions with…

The communications and discussions with the advisor were considered and tailored to my specific requirements. The graphics supporting his conclusions were clear and showed what was needed to achieve my financial objectives.

January 29, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the advice was tailored to your needs. It's great to know that the visuals helped clarify the path toward your financial goals. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent experience.

The help and support I have received as someone with little knowledge or experience of investing has been exceptional nothing is too much trouble and because of that I feel much more confident and don’t worry so much about risk . I wouldn’t hesitate to recommend SPW .

January 15, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our support has helped you gain confidence in investing. It's great to know our team could make a difference by providing comprehensive assistance. Thank you for recommending us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Reliable

Reliable. Very trustworthy.

January 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We're so pleased to hear you've had a positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Face to face with the advisor makes it…

Face to face with the advisor makes it a human experience in this increasingly digital world.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're glad you enjoyed the human connection in our service. It means a lot to us that you value this aspect in today's digital landscape. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

A very satisfying meeting

Positive meeting with my personal advisor who could answer my questions and give sound advice.

January 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your meeting with your adviser was helpful, and that they were able to provide you with sound advice and answer your questions. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent advice

As always I received excellent advice fro my financial adviser at SPW. Advice that is tailored to my specific needs and I have benefitted particularly well over the last ten years.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the advice provided has been beneficial and tailored to your needs. Thank you for sharing your positive experience over the last ten years.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good service and support

Great advisor, explained the pros and cons of the investment. Although I’ve only been with them a year and initially my Investment lost money (thanks Mr Trump and your tariffs), it gained them all back plus much more. I was already aware of the possibility of this being as the investments are linked with the stock markets. However they keep in touch with you and are happy to answer any questions you may have. At my yearly review it was clear that my initial reason for using SPW was still in track to perform for me as I needed it to.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your feedback and are happy to hear that your investments are performing as expected. We're glad your adviser explained the investment's pros and cons and addressed your questions. Thank you for the positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Face to face meetings

Face to face meetings

January 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your thoughts with us, and we value your feedback on face-to-face meetings.

Schroders Personal Wealth

Rated 5 out of 5 stars

Personal and personalised advice

Personal and personalised advice from a tactful adviser who listens carefully to what's going on in my life. She also follows up promptly any queries she can't answer in the meeting.

January 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you appreciate the personalised advice and attentive listening provided. It's great to know that our follow-up process meets your needs. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Would recommend

Would recommend. Good advice, generous support throughout the process.

December 11, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your recommendation and are so glad to hear about your positive experience and the support we provided throughout the process.

Schroders Personal Wealth

Rated 5 out of 5 stars

The financial advisers are friendly

The financial advisers are friendly, ready to help with any difficulties & make sure I thoroughly understand my financial situation.

January 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our financial advisors are friendly and helpful. It's great to know that they ensure you thoroughly understand your financial situation. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Personal Approach

My advisor really understands my personal circumstances and has got to know me!

January 8, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your adviser understands your situation. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Great long term financial planning…

Great long term financial planning advice

January 9, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our long-term financial planning advice was helpful. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Our SPW advisor understands our circumstances and gives appropriate advice.

We had a great annual review with our advisor who understood our situation very well. We have been with this advisor for many years now and he is easy to talk to, explains the current economic climate well and listens to our needs before giving good advice on what to do with savings/pensions etc.

January 8, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

It's great to know your adviser's expertise and clear communication have consistently met your needs over the years. We appreciate you sharing your positive experience.

Schroders Personal Wealth

Rated 5 out of 5 stars

Not pushing to get the sale

Advice given for our particular circumstances, not pushing to get the sale.

January 9, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're glad you found our advice helpful and appreciated our focus on your needs. Thank you for sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Great service with excellent advise

Great service with excellent advise. No pressure and understood our needs. Highly recommended

January 23, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our service great and our advice excellent. It's wonderful that we understood your needs. Thank you for the recommendation.

Schroders Personal Wealth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look