Banner for Lloyds Wealth

Lloyds Wealth Reviews 1,877

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advisor

Great advisor, ensures product relates to need, gives in depth explanation and check understanding.
Excellent communication throughout process.

December 19, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your adviser ensured the product fit your needs and that you received excellent communication. We appreciate you sharing your positive experience.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good clear advice on planning for the…

Good clear advice on planning for the future and how best to use product range. No jargon, very understandable and really feel as though we are in safe hands

December 18, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice was clear and helpful for your future planning. It's great to know you feel secure with our product range and approach. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good communication & advice

Good communication with our Adviser who gives honest, solid advice with recommendations which has been a refreshing change to our last Pension Company, which we switched from a year ago. Best move we ever made.

January 3, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you're pleased with the clear communication and honest advice received. It's great to know our recommendations have made such a positive impact. Thank you for sharing.

Schroders Personal Wealth

Rated 1 out of 5 stars

Dishonest Company

I paid for services that were not provided. I feel very disappointed with their approach and communication. I wish I had never taken Lloyd's Bank's advice to join them.

June 30, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for raising this with us. We’re sorry to hear your experience with us has been disappointing. We want to discuss this further with you. Please contact complaints@spw.com with your details so we can investigate this immediately and come to a clear resolution.

Rated 5 out of 5 stars

Satisfied Customers

Entirely pleased with the service that Schroders provides and have complete confidence in the ability to manage our finances and investments.

January 2, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you're pleased with our service. It means a lot to us that you have complete confidence in our ability to manage your finances and investments. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Clarity and transparency

December 16, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We're so pleased to hear you've had a positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Why I would recommend SPW

Personal, trustworthy advice and information

December 16, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're glad you found our advice and information trustworthy and personal. Thanks for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Knowledge Expertise and a professional…

Knowledge Expertise and a professional service.

Great Communication and Advice Always.

December 30, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you taking the time to share your positive experience. We're happy to hear that you value our expertise, professionalism, communication, and advice.

Schroders Personal Wealth

Rated 5 out of 5 stars

Very professional

We have been clients of Schroders for several years and during this time we have found them to be professional, efficient and extremely friendly but most importantly they have grown our saving considerably, without taking huge risks.

December 30, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've found our services professional, efficient, and friendly over the years. Thank you for your continued trust in us. We’re proud to support you on your financial journey and truly value your loyalty. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent professional advice to suit…

Excellent professional advice to suit your requirements.

November 19, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you taking the time to share your positive experience with us. We're happy to hear our advice suited your needs well.

Schroders Personal Wealth

Rated 5 out of 5 stars

Personal Service from trusted source

Part of Lloyds Group, but major difference for using SPW was the advice and support provided. Brett was interested in what I wanted to achieve and I didn't feel pigeon holed into a predetermined package.

December 23, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you felt supported with tailored advice. It's great to know the focus on your goals was valuable. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 4 out of 5 stars

EXCELLENT HONEST ADVISE…

I HAVE BEEN GIVEN HONEST TRUSTWORTHY ADVICE FROM A EXPERIENCED FINANCIAL ADVISOR

December 12, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you received trustworthy advice from an experienced adviser. Thank you for sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Your wealth adviser is always there…

Your wealth adviser is always there when you need them, they know what they are doing when it comes to money ,i have had no problems whatsoever

December 8, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our wealth adviser has met your needs and that you've had a positive experience. Thank you for sharing your feedback with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent service

Excellent service with understandable and clear advice.
I can trust they are providing me with best advice because of the relationship I have with my personal advisor who provides me with relevant information meeting my needs......and listens.

December 9, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you received excellent service and clear advice. It's great to know that the relationship with your adviser allows us to meet your needs effectively. We appreciate your trust and value your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

SPW the company is excellent to deal with

The overall experience with this company is excellent they are so approachable patient and easy to contact

December 4, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Delighted to hear that your experience with us was excellent. We appreciate you mentioning how approachable, patient, and easy to contact we are. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good advice and I feel we can trust…

Good advice and I feel we can trust Schroders to manage our portfolio through good and bad times

December 9, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our advice helpful and that you feel confident in our ability to manage your portfolio during all market conditions. Thank you for your trust.

Schroders Personal Wealth

Rated 5 out of 5 stars

The thing that I like best is the fact…

The thing that I like best is the fact that the adviser comes to my home and we have a face to face conversation.

November 27, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you value the convenience of our in-home consultations and the opportunity for face-to-face conversations with our advisers. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

As a client for many years.

As a client for many years and now my daughter is also using the services we all find the personal approach excellent in terms of understanding our needs. Great advice has been given covering the wider areas of financial advice including planning for future needs in tax efficient way. Despite a recent change of advisors the high quality service has been maintained. The investments have grown in a very positive way over a period of 20 years.

December 16, 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your continued trust in us. We’re proud to support you on your financial journey and truly value your loyalty.
We are delighted to hear that you and your daughter value our personal approach and advice. It's great to know the service quality remained high despite adviser changes. Thank you again for your long-term trust.

Schroders Personal Wealth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look