These locks do exactly what we'd hoped. Now we can sleep with our windows open without worrying about burglars. Our order was processed efficiently, the product arrived quickly and they were easy to i... See more
Company replied
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Review summary
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Great service. Prompt delivery and keen to help when we had a potential problem with fitting the device which wasn't a problem, it was just us being a bit thick! They requested photos of the door etc... See more
Company replied
Love my latch. It has transformed my new extension, as I can securely have the patio door open enough for air flow, without warrying about the dog getting out or burglars getting in.
Company replied
Was kept up to date on delivery - instructions were clear for fitting though we had to position it slightly differently due to our strangely shaped windows. Seems a good alternative to cat flap.
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Company details
Written by the company
The LockLatch range of products incudes LockLatch, PetLatch and MiniLatch - the only difference being the size of the gap. Simply put they are adjustable lockable latches that allow you to leave any window or door open but locked for: Safe Ventilation and the prevention of opportunistic theft, Pet Access - as an alternative to a cat flap or doggie door, As a window restrictor to prevent window falls, the prevention of wind damage to slightly open windows and door and where they are a problem stopping unwanted visitors like monkeys, skunks, racoons and so on entering your home.
Contact info
25 Loch Venus Road, Chapman's Bay Estate, Noordhoek, 7985, Cape Town, South Africa
- +27 82 447 2809
- steve@locklatch.co.za
- llr-i.com
4.9
Excellent
824 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent item and exactly what we…
Excellent item and exactly what we needed. Allows us to keep the balcony door slightly ajar in hot weather whilst stopping the cats from getting outside. Makes a big difference in the summer months.
June 5, 2023
Reply from LockLatch
That's very good to hear Mandy, thank you for this 5 star review. All the best. Steve
Reply from LockLatch
Many thanks Larry and please will you let me know what we could or should have done for you to give us 5 stars. Many thanks. Steve
Amazing item
Amazing item. Easy to fit. Super fast delivery. Trustworthy company.
Very very happy with my purchase.
June 20, 2023
Reply from LockLatch
What a great way to start the day Marcas - thank you for this brilliant review. All the best. Steve
Pet latch order
Ordered a pet latch..several emails to confirm order, confirm dispatch and sending..felt quite a personal service. Product good and service good - great!
June 17, 2023
Reply from LockLatch
Hi Darren, thank you for this great 5 star review. All the best. Steve
Prompt response & great communication
June 10, 2023
Reply from LockLatch
That's great to hear Trevor - thank you. Steve
Amazing customer service
Amazing customer service, great lock does exactly what it says. Would definitely recommend 😊
June 16, 2023
Reply from LockLatch
Thank you Sharon - that's a great way to start my Sunday. All the very best. Steve
Ver happy with my PetLatch
Ver happy with my PetLatch, my cats can now go out and my house is still safely locked!
June 15, 2023
Reply from LockLatch
Alex that's so good to know - all the very best. Steve and co
Reply from LockLatch
That's great to hear Sally and thank you for this 5 star review. All the best. Steve
A quality product that is easy to fit…
A quality product that is easy to fit and does the job intended :)
June 13, 2023
Reply from LockLatch
That's great to hear Vincent - thank you for the review and feedback. Regards, Steve
It’s a helluva lot of money for a bolt
June 12, 2023
Reply from LockLatch
It's a lot more than a bolt Julian. But if you're not happy and haven't used it please return it for a full refund. Regards, Steve
It works better than expected
It works better than expected. What a great idea! Easy to install.
June 11, 2023
Reply from LockLatch
That's really good to hear Steve. Thank you. Steve and the LockLatch team
Efficient
Good product description, information and detail drawings. Efficient response and dispatch of correct product ordered. Courier delivery was prompt. Product is good quality and does what is expected.
June 9, 2023
Reply from LockLatch
That's really great feedback Andrew - thank you. Steve
Fantastic service every step of the way…
Fantastic service every step of the way and a great product that is exactly what I had been looking for. I’m a very happy customer and would highly recommend!
June 8, 2023
Reply from LockLatch
Thank you Victoria for this really great review. All the best. Steve
Love the pet LockLatch
Love the pet LockLatch. Easy to install and our cat now has free access into the house without me worrying about the window being open.
May 31, 2023
Reply from LockLatch
Great news indeed Noelene. Thank you :) Steve
Brilliant in every way - very happy customer
Product - does exactly as it says, fixings all supplied, instructions are clear as day, quality is way better than I thought.
Service - brilliant communication from start to finish, more like a conversation than a bunch of corporate emails. Will happily spread the word
May 29, 2023
Reply from LockLatch
That's really great to hear Ismail and thank you for the photos sent by email. All the very best. Steve
Customer Service is brilliant
Customer Service is brilliant. Kept me informed of delivery. Highly recommended this company.
May 28, 2023
Reply from LockLatch
That's really great to hear Annette - thank you for the feedback and recommendation. Regards, Steve
Updates on order progress were super
Updates on order progress were super, fast delivery and a very good product.
May 20, 2023
Reply from LockLatch
That's great Thomas. Thank you for the feedback and 5 star review. All the best. Steve
Reply from LockLatch
That's great to hear Julia and thank you for this 5 Star review. All the best. Steve
Quick and professional communication…
Quick and professional communication upon placing the order. stock was received within a few days of payment. great little product. well done LockLatch
May 25, 2023
Reply from LockLatch
Thanks Craig :) - what a great way to conclude the week. All the best. Steve
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