LockLatch Reviews 824

•

4.9

Security Equipment Store

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, noting that they perform exactly as expected. Many appreciate the excellent service, highlighting the prompt delivery and helpful communication throughout the process. The efficiency and speed of delivery are frequently mentioned, with many receiving their orders within a few days. However, some customers experienced issues with additional VAT charges and postal service fees when ordering from the UK. A few others found the sticky patches included with the product to be insufficient for proper placement. There was also a notable instance where a customer experienced difficulties with obtaining a refund for a returned item.

What people talk about most

Product

Reviewers express satisfaction with the product, highlighting its strong construction, durability, and... See more

Service

Clients share positive opinions on service. Many customers express satisfaction with the promptness and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products as strong,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

These locks do exactly what we'd hoped. Now we can sleep with our windows open without worrying about burglars. Our order was processed efficiently, the product arrived quickly and they were easy to i... See more

Company replied

Great service. Prompt delivery and keen to help when we had a potential problem with fitting the device which wasn't a problem, it was just us being a bit thick! They requested photos of the door etc... See more

Company replied

Love my latch. It has transformed my new extension, as I can securely have the patio door open enough for air flow, without warrying about the dog getting out or burglars getting in.

Company replied

Was kept up to date on delivery - instructions were clear for fitting though we had to position it slightly differently due to our strangely shaped windows. Seems a good alternative to cat flap.

Company replied

Company details

Security Equipment Store

Written by the company

The LockLatch range of products incudes LockLatch, PetLatch and MiniLatch - the only difference being the size of the gap. Simply put they are adjustable lockable latches that allow you to leave any window or door open but locked for: Safe Ventilation and the prevention of opportunistic theft, Pet Access - as an alternative to a cat flap or doggie door, As a window restrictor to prevent window falls, the prevention of wind damage to slightly open windows and door and where they are a problem stopping unwanted visitors like monkeys, skunks, racoons and so on entering your home.

Contact info

25 Loch Venus Road, Chapman's Bay Estate, Noordhoek, 7985, Cape Town, South Africa
+27 82 447 2809
steve@locklatch.co.za
llr-i.com

4.9

Excellent

824 reviews

5-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Aug 12, 2023

Great service

Great service! Fast and efficient, what more could you need. Just a shame it took a year to find the product I needed - SEO on the website needs work!!

July 27, 2023

Reply from LockLatch

Aug 12, 2023

Thanks for the 5 star review Jools - and I know what you mean about brand awareness - it's no excuse but we're a small company spending as much as we can on marketing with about 50% of that spend going to SEO - just out of interest what keyword/search term finally got you to us ? Regards, Steve

Aug 7, 2023

My son fitted it for me ,easy and very…

My son fitted it for me ,easy and very safe to use

July 22, 2023

Reply from LockLatch

Aug 8, 2023

That's great to hear Sharon - thank you. Steve

Aug 7, 2023

Pets Safe and Secure

I ordered my PetLatch online and response was immediate. It was couriered to me the following day.

July 23, 2023

Reply from LockLatch

Aug 7, 2023

Brilliant Cherie !!!! - and thank you for this 5 star review. All the best. Steve

Aug 4, 2023

5 stars, after all!

Hello, Steve! I did a review a while back after I installed our LockLatch—took a star away for the struggle I had with the one-way screws. But our grandson is now 10 months old and he’s really active. That latch ensures he won’t tumble down the basement stairs while also allowing our dog and cats the chance to escape when he comes too close for comfort. It suits our needs perfectly. Thank you!

August 1, 2023

Unprompted review

Reply from LockLatch

Aug 5, 2023

That's really great to hear Brian and thank you for the feedback and extra start !!!! All the very best. Steve

Aug 2, 2023

Very easy transaction

Very easy transaction. Kept updated with progress of order. Received very quickly. We have ordered this item before from this company as it is great quality and a good supplier to deal with.

July 11, 2023

Reply from LockLatch

Aug 2, 2023

That's wonderful news Hilary. Thank you for this review and your continued support. All the best. Steve

Aug 1, 2023

Excellent service

Excellent service, communication at every stage of the ordering process.
Received delivery on time all in good order.
The pet latch is very much appreciated by our ageing cat - who loves to just sit on the front garden each evening and watch the world go by.

July 16, 2023

Reply from LockLatch

Aug 2, 2023

Great new Adele and I'm very pleased it's helped your cat. All the best. Steve

Jul 31, 2023

HI VERY HAPPY WITH THE PRODUCT

HI , I AM VERY HAPPY WITH THE PRODUCT . IT IS EXACTLY WHAT I NEEDED AND IT WORKS!

July 8, 2023

Reply from LockLatch

Aug 1, 2023

Hi Mariana, many thanks for the feedback and please let me know what we could have done better to enable you to give us a 5 star rating. Regards, Steve

Jul 31, 2023

I was super impressed by the speed…

Brilliant customer service and a fantastic product!

Amazing service, so easy to fit and I really do feel like my home is secure with this! I bought this product as an alternative to a cat flap and I am not disappointed!

June 30, 2023

Reply from LockLatch

Jul 16, 2023

That's really good to hear Eithne and thank you for this great 5 star review. All the best. Steve

Jul 12, 2023

Great service

Quality product .............

June 27, 2023

Reply from LockLatch

Jul 13, 2023

Many thanks for the 5 star review Jenkin. All the best. Steve

Jul 11, 2023

This was exactly what I needed for…

This was exactly what I needed for doors to vent at night. Stainless product is strong and well built. The limiting factor is the length of the #10 screws provided. I replaced the 1” one way screws provided with 1 1/2” for the door and 2 1/2” for the casing/ jamb bracket to both into the framing.

June 27, 2023

Reply from LockLatch

Jul 12, 2023

Many thanks for the 5 star review Timothy and noted re the screw length. Regards, Steve

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