LockLatch Reviews 824

•

4.9

Security Equipment Store

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, noting that they perform exactly as expected. Many appreciate the excellent service, highlighting the prompt delivery and helpful communication throughout the process. The efficiency and speed of delivery are frequently mentioned, with many receiving their orders within a few days. However, some customers experienced issues with additional VAT charges and postal service fees when ordering from the UK. A few others found the sticky patches included with the product to be insufficient for proper placement. There was also a notable instance where a customer experienced difficulties with obtaining a refund for a returned item.

What people talk about most

Product

Reviewers express satisfaction with the product, highlighting its strong construction, durability, and... See more

Service

Clients share positive opinions on service. Many customers express satisfaction with the promptness and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products as strong,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

These locks do exactly what we'd hoped. Now we can sleep with our windows open without worrying about burglars. Our order was processed efficiently, the product arrived quickly and they were easy to i... See more

Company replied

Great service. Prompt delivery and keen to help when we had a potential problem with fitting the device which wasn't a problem, it was just us being a bit thick! They requested photos of the door etc... See more

Company replied

Love my latch. It has transformed my new extension, as I can securely have the patio door open enough for air flow, without warrying about the dog getting out or burglars getting in.

Company replied

Was kept up to date on delivery - instructions were clear for fitting though we had to position it slightly differently due to our strangely shaped windows. Seems a good alternative to cat flap.

Company replied

Company details

Security Equipment Store

Written by the company

The LockLatch range of products incudes LockLatch, PetLatch and MiniLatch - the only difference being the size of the gap. Simply put they are adjustable lockable latches that allow you to leave any window or door open but locked for: Safe Ventilation and the prevention of opportunistic theft, Pet Access - as an alternative to a cat flap or doggie door, As a window restrictor to prevent window falls, the prevention of wind damage to slightly open windows and door and where they are a problem stopping unwanted visitors like monkeys, skunks, racoons and so on entering your home.

Contact info

25 Loch Venus Road, Chapman's Bay Estate, Noordhoek, 7985, Cape Town, South Africa
+27 82 447 2809
steve@locklatch.co.za
llr-i.com

4.9

Excellent

824 reviews

5-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Jun 16, 2024

Great product

Great experience. Great product. Strong and well made. Love it.

June 11, 2024

Reply from LockLatch

Jun 17, 2024

That's really good to hear Emile, thank you :) Steve

Jun 12, 2024

I am very impressed

I am very impressed, after I have made my online purchase, I received a personal email from Steve, the Managing Director, I also received regular updates regarding my order.
Thank you for the excellent service !

June 4, 2024

Reply from LockLatch

Jun 12, 2024

It's a pleasure Noleen and thank you for this 5 Star Review. All the very best. Steve

Jun 10, 2024

Excellent customer service.

June 4, 2024

Reply from LockLatch

Jun 10, 2024

Great, many thanks for the 5 Star review Craig. All the best. Steve

Jun 4, 2024

Great service

Great service.

May 30, 2024

Reply from LockLatch

Jun 5, 2024

Many thanks for the 5 Star Review Ilke. All the best. Steve

Jun 4, 2024

You were very prompt with your service…

You were very prompt with your service and pro-active by requesting proof of payment, rather than to wait for the payment to clear, before processing my order. Thanks a lot! Great service.

May 30, 2024

Reply from LockLatch

Jun 4, 2024

Hi Alexander that's a great review thank you and I really do appreciate the feedback re the POP. Regards, Steve

Jun 4, 2024

The product is great

The product is great, and the experience was positive through the quick response and excellent service of the supplier.

May 30, 2024

Reply from LockLatch

Jun 4, 2024

That's really good to hear Liora - on all counts. Regards, Steve

Jun 4, 2024

Great product great admin!!

May 30, 2024

Reply from LockLatch

Jun 4, 2024

Thank you very much indeed Dr Groenewald. Regards, Steve

May 27, 2024

Pet door lock

I moved into a new place with 2 housetrained yorkies. We have no trellidoors on any of the doors, so we bought the locklatch for a concertina door to allow the yorkies exit during the night because they started to mess on the carpet. It works brilliantly and has completely solved the problem! Best buy ever!

May 21, 2024

Reply from LockLatch

May 27, 2024

Hi Jayne, that's a really great review - thank you and I'm really pleased to hear we solved a messy problem :) All the very best. Steve

May 18, 2024

Honest advertising, easy to order online, prompt delivery, clear installation instructions, and a high quality product.

April 15, 2024

Reply from LockLatch

Apr 21, 2024

That's a really great review Simon. Thank you. Steve

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