We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic sales staff, very helpful when asked, but no pressure. Very knowledgable about products and options, as well as post-sales support Brilliant store layout with all the options of fabric... See more
Company replied
Fantastic store in Bristol - we travelled 1.5 hours to actually sit on the sofas. Rosa who served us was very knowledgeable. Planned on going home to order online, but with their expertise, we order... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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My baby arrived quicker than this cushion
I’ve been trying to get a cushion delivered since December 2024. Every time I ring up to chase it, the team is very helpful on the phone but they promise to follow up and then never do so I am left waiting for a couple of weeks at which point I have to call up and chase again. It’s a joke at this point - I’ve managed to have a baby in the time we’ve been waiting for this cushion to be delivered!
August 20, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Georgia,
Thank you for taking the time to leave us review,
We’re really sorry to hear how long you’ve been waiting for your cushion and for the repeated chasing you’ve had to do along the way. That’s absolutely not the experience we want our customers to have.
We’ll be reaching out to you shortly to get this sorted once and for all and make sure your cushion is with you as quickly as possible.
Warm regards,
Cynthia
Great customer experience
I wanted to purchase a rug for my lounge which had featured in a holiday house we had hired in the summer. The staff were extremely helpful in trying to locate the exact same rug sample & I was so pleased that it was still available to order. It took less than 7 days for it to arrive & it looks perfect. The showroom is well laid out & I had a delightful experience.
August 9, 2025
Unprompted review
Reply from Loaf - Bristol
Hello!
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that our team was so helpful in finding the exact rug you wanted, and it's fantastic that it arrived so quickly—under 7 days is definitely something we aim for! We take great pride in ensuring our products are available, and it warms our hearts to know you found exactly what you were looking for.
We're also thrilled that you had a delightful experience in our showroom. We put a lot of effort into creating a welcoming and well-organized space for our customers, and it's wonderful to know you enjoyed it. Your satisfaction truly means the world to us, and your kind words inspire us to keep up the great work.
We look forward to welcoming you again!
Kind Regards
Jasmin
Reply from Loaf - Bristol
Hi Sara,
Thank you for taking the time to leave us a review,
We are delighted to hear that you had a great experience at our Bristol shack and that the staff were helpful, we love to give our customer excellent experience from start to finish and I am glad you are a part of the experience.
Keep Loafing!!
Warm regards
Cynthia.
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