Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
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Nicole in the Bristol shack was so welcoming, kind and helpful. No pressure to place an order but spent time with me in trying to find the perfect fabric for my new sofa. Highly recommend! 😊
Company replied
We were so excited to visit Bristol Loaf, it definitely didn’t disappoint. Great environment, no pushy salespeople, helpful staff and a comfortable space to consider which amazing Loaf sofa to buy... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inviting environment with games
Inviting environment with games, water and snacks. Made us feel welcome to spend time imagining ‘living’ with the sofa we were trying.
September 6, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Olivia,
Thank you so much for your wonderful review!
We're thrilled to hear that you found our environment inviting and enjoyed the games, water, and snacks while imagining life with your new sofa.
We can't wait to welcome you back for another amazing experience!
Jasmin
Heidi was super helpful in finding us…
Heidi was super helpful in finding us the right sofa, and she was also great at entertaining our young daughter so we could try out the sofas. She suggested something we hadn’t considered and we loved it so we have had a successful trip and can’t wait for our new sofa to arrive!
September 6, 2025
Unprompted review
Reply from Loaf - Bristol
Hi
Thank you for taking the time to leave us a review.
We're so glad to hear Heidi helped you find the perfect sofa!
We understand sometimes parents need a little help in hand with little ones when shopping for such a big purchase, so we're always ready to help entertain!
It’s wonderful that Heidi's suggestion resonated with you, and we’re just as eager as you are for your new sofa to arrive!
Looking forward to welcoming you back to our store soon!
Best wishes
Jasmin
Well done team Loaf Bristol Causeway!
Well done team Loaf Bristol Causeway! The whole team were extremely helpful when we went in to buy a sofa and accessories. Chloe was very knowledgeable and guided us through our choices. Thank you so much 😊
August 31, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Shirley!
We're absolutely thrilled to hear your wonderful feedback!
It's fantastic that Chloe and the team were able to assist you so well during your visit. They will be overjoyed to hear your kind words! Thank you again for sharing your experience with us!
Bristol looks forward to welcoming you again soon!
Best Wishes
Jasmin
The team were so helpful and friendly
The team were so helpful and friendly! Knowledgeable about their products and I’m definitely buying from them!
August 31, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Carole,
Thanks a ton for your wonderful review!
We're absolutely thrilled to hear that our team was so helpful and friendly! It's fantastic to know that their product knowledge made a positive impact on your experience!
We look forward to welcoming you back to a shack soon!
Best Wishes
Jasmin
The team was extremely helpful during…
The team was extremely helpful during my visit and placing my order for a bed. Chloe was extremely kind and patient while I tested the different fabric options. Thank you!
August 31, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Valentina,
Thank you so much for your lovely feedback!
It is wonderful to hear how helpful the team were during your visit, especially Chloe's kindness and patience whilst you found the perfect bed for you. I will let the Shack Team and Chloe know of your kind words.
We look forward to delivering your bed.
Wishing you many comfy nights ahead!
Kind Regards,
Paris
Very helpful member of staff who…
Very helpful member of staff who pointed us in the direction of a sofa to suit our space
Purchase concluded very smoothly
August 30, 2025
Reply from Loaf - Bristol
Hi Sarah,
Thanks so much for your kind words!
We’re really pleased to hear our team was able to help you find the perfect sofa for your space and that everything went smoothly.
Enjoy your new loaf-y addition, we hope it makes your home even comfier!
All the best,
Paris
Rosa was excellent
Visited Cribbs Causeway store and dealt with Rosa who was excellent, very helpful.
August 26, 2025
Unprompted review
Reply from Loaf - Bristol
Hello Nicky,
Thank you for shopping with us.
Its great to hear that Rosa made your visit to our Shacks as easy as possible.
We will be sure to pass on you're kind words.
Thank you,
Sav
Dora was helpful and not at all pushy
Attentive but not intrusive staff
Excellent big swatches of fabric in the showroom
August 26, 2025
Reply from Loaf - Bristol
Hi Marjorie,
Thank you so much for your feedback!
We're really pleased to hear that you found our team attentive without being intrusive, it's exactly the balance we aim for.
I'm glad you enjoyed the big fabric swatches too, they do make choosing that perfect shade a little easier!
We hope to welcome you back to the showroom again soon.
Best wishes,
Paris
We’ve just made our first purchase with…
We’ve just made our first purchase with Loaf and the whole team at Cribs Causeway have been more than helpful.
Louisa was very knowledgeable and generous with her time.
A very thoughtful team all round.
August 23, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Andrea,
Thank you for shopping with Loaf!
I appreciate the time taken to leave us a review.
Our team works hard to make every step feel effortless, so it’s wonderful to hear you had a great experience. We can’t wait to welcome you back whenever you're ready to add more Loaf loveliness to your home.
Warm wishes,
Manny.
Mistake
Sadly - spent a lot and think dfs could do better ! Very disappointing. Never again - be warned
August 25, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Paula,
Thank you so much for shopping with Loaf and for taking the time to leave us a review.
I'm truly sorry to hear that our service didn’t meet your expectations. We take great pride in the quality of our products and the care we put into every customer experience, so it’s disappointing to know we fell short.
Your feedback is incredibly valuable to us, and we’ll be using it to help improve our service moving forward. If there’s anything we can do to make things right, please don’t hesitate to reach out.
Kind regards,
Manny.
Highly recommend- Great store
Great sofas, huge choice
Relaxed purchase experience
Ladies who helped us were fantastic, kind & knowledgeable and most of all patient
August 19, 2025
Reply from Loaf - Bristol
HI Julie,
Thank you so much for taking the time to leave us a review!
We’re absolutely thrilled to hear that you had such a relaxed experience while making your purchase at our Bristol shack. Choosing a piece of Loaf is such an exciting decision, and we always strive to provide you with the best information in a laid-back, no-pressure atmosphere.
We can’t wait to see your lovely item find its place in your beautiful home
Keep Loafing on!
Warm regards
Cynthia
My baby arrived quicker than this cushion
I’ve been trying to get a cushion delivered since December 2024. Every time I ring up to chase it, the team is very helpful on the phone but they promise to follow up and then never do so I am left waiting for a couple of weeks at which point I have to call up and chase again. It’s a joke at this point - I’ve managed to have a baby in the time we’ve been waiting for this cushion to be delivered!
August 20, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Georgia,
Thank you for taking the time to leave us review,
We’re really sorry to hear how long you’ve been waiting for your cushion and for the repeated chasing you’ve had to do along the way. That’s absolutely not the experience we want our customers to have.
We’ll be reaching out to you shortly to get this sorted once and for all and make sure your cushion is with you as quickly as possible.
Warm regards,
Cynthia
Great customer experience
I wanted to purchase a rug for my lounge which had featured in a holiday house we had hired in the summer. The staff were extremely helpful in trying to locate the exact same rug sample & I was so pleased that it was still available to order. It took less than 7 days for it to arrive & it looks perfect. The showroom is well laid out & I had a delightful experience.
August 9, 2025
Unprompted review
Reply from Loaf - Bristol
Hello!
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that our team was so helpful in finding the exact rug you wanted, and it's fantastic that it arrived so quickly—under 7 days is definitely something we aim for! We take great pride in ensuring our products are available, and it warms our hearts to know you found exactly what you were looking for.
We're also thrilled that you had a delightful experience in our showroom. We put a lot of effort into creating a welcoming and well-organized space for our customers, and it's wonderful to know you enjoyed it. Your satisfaction truly means the world to us, and your kind words inspire us to keep up the great work.
We look forward to welcoming you again!
Kind Regards
Jasmin
Reply from Loaf - Bristol
Hi Sara,
Thank you for taking the time to leave us a review,
We are delighted to hear that you had a great experience at our Bristol shack and that the staff were helpful, we love to give our customer excellent experience from start to finish and I am glad you are a part of the experience.
Keep Loafing!!
Warm regards
Cynthia.
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