Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fresh and delicious lobsters, which often arrive alive and lively. Many people highlight the excellent service, noting the ease of ordering and the reliable, on-time delivery of their orders. Reviewers frequently express satisfaction with the overall experience, often becoming repeat customers due to the consistent quality and service. However, some customers also noted issues with delivery, including delayed arrivals, thawed products, or lobsters that were not alive upon receipt. A few other people also felt that the quality of some items, like scallops or certain lobsters, did not meet expectations or arrived in poor condition.

What people talk about most

Product

People report positive experiences with the product, consistently praising the freshness and quality of the... See more

Quality

Customers had positive experiences with quality, often praising the freshness and taste of the lobsters, with... See more

Delivery service

Consumers generally report positive experiences with delivery services, with many praising the timely arrival... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more


Company details

  1. Seafood Wholesaler
  2. Food Products Supplier
  3. Seafood Market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(751)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birthday dinner…

I sent my daughter a birthday dinner with chowder and fish. Ordering was easy, delivery was on time and quality was amazing. Thank you

February 27, 2026
Rated 1 out of 5 stars

The lobster was dead and inedible

The lobster was dead and inedible. It was shipped on 2/26 and didn’t arrive till 3/2.

February 24, 2026
Lobsters Online logo

Reply from Lobsters Online

We know that delays caused by shipping issues with FedEx can disrupt your plans and create frustration, and we want to assure you that we are fully committed to rectifying this matter as swiftly as possible. A member of our team will be in touch to discuss this with you.

Rated 5 out of 5 stars

WOW! Lobster dinner in a box!

So we decided to order our V-Day meal in a box, and it was perfect. Dinner for two lobsters, oysters, and bacon-wrapped scallops, without the normal unexpected problems of driving to the city, finding parking, and dealing with the crowds.
Our meal arrived fresh-packed on V-day morning, and needless to say, the rest of the day went as planned and to our schedule.
Way to go, Lobstersonline would definitely recommend and use again.

February 9, 2026
Rated 1 out of 5 stars

Lobster wasn't delivered

Lobster wasn't delivered. I called to reschedule and no one called me back. I emailed TWICE without a response, so I don't know what's going on.

February 9, 2026
Rated 5 out of 5 stars

We live in California and have treated…

We live in California and have treated ourselves to live Maine lobster from Lobsters Online several times over the past years. They always provide an excellent service, and the lobster is always delicious - better value and quality than any restaurant we would find locally.

February 5, 2026
Rated 5 out of 5 stars

Your price was better than…

Your price was better than mainelobster.com and they needed 2 day notice and you guys needed 1. It was great. I ordered on the 4th and my bday was the 5th

February 4, 2026
Rated 5 out of 5 stars

The lobsters came as promised

The lobsters came as promised. It was easy to order. And when one of them didn't seem to last the 24 hours in the fridge before we dined, I was sent out another one promptly. I'm impressed with their lobsters AND their service! I miss New England, living here in California, but having a steamed lobster is a dose of nostalgia.

December 23, 2025
Unprompted review
Rated 3 out of 5 stars

I asked for a specific date after xmas…

I asked for a specific date after xmas and was told that I would have to change it because of fedex. I did so and made it for the 24th of Dec. it did not arrive until the 26th after the dinner I had planned for the 25th. It was completely thawed out with two cooler bags also thawed out. I had to immediately re freeze it. I have complained about Fedex being an unreliable carrier in this area continually. We have had no problems with UPS in the past but you refuse to use them. In the future I will not order from you again. plus they leave it outside our gate. unacceptable.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious Cooked Lobster

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocean tang that only fresh lobster has. Very happy with the purchase. The chopped meat was all claw and tail, none of the tiny pieces so often found in pre-packaged lobster. Definitely recommended, despite the expense.

December 29, 2025
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. This was our first time ever ordering fresh lobster online. The lobsters arrived very much alive and nicely chilled. Ordering was easy and straightforward. Will order again - no hesitation.

December 29, 2025

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