Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fresh and delicious lobsters, which often arrive alive and lively. Many people highlight the excellent service, noting the ease of ordering and the reliable, on-time delivery of their orders. Reviewers frequently express satisfaction with the overall experience, often becoming repeat customers due to the consistent quality and service. However, some customers also noted issues with delivery, including delayed arrivals, thawed products, or lobsters that were not alive upon receipt. A few other people also felt that the quality of some items, like scallops or certain lobsters, did not meet expectations or arrived in poor condition.

What people talk about most

Product

People report positive experiences with the product, consistently praising the freshness and quality of the... See more

Quality

Customers had positive experiences with quality, often praising the freshness and taste of the lobsters, with... See more

Delivery service

Consumers generally report positive experiences with delivery services, with many praising the timely arrival... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more


Company details

  1. Seafood Wholesaler
  2. Food Products Supplier
  3. Seafood Market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(751)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

received exactly what I ordered in…

received exactly what I ordered in great shape, on time, with healthy live lobsters.

Couple that with the ease of ordering online and at fair prices and you've got a winning combination to rely on.

thanks

August 27, 2025
Rated 5 out of 5 stars

New England great in Florida

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters were alive and some of the sweetest lobster we’ve had! We will definitely be ordering again!

August 26, 2025
Rated 5 out of 5 stars

Family Reunion Lobster Boil!

Bought two boat run boxes for our family vacation in the Outer Banks. The lobsters arrived on time, perfectly packed, and fresh. We had a lobster boil for 40 people and the next day had lobster rolls (New England style). Lobster Online was easy to do business with and delivered a great product!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

i have left numerous messages and…

i have left numerous messages and emails to inform you that not only did the lobsters not make it on time (3) days!!! it was supposed to be over night!!! lobsters were DEAD! one “cool Pak” really?!!!!!!!!! this was a very special gift for my daughters birthday as she lives in Utah and i was surprising her with her favorite, lobsters from home! not only did they not deliver her lobsters she actually drove to the warehouse to pick them up because Fed Ex wouldn’t drop them off till Monday and it’s saturday!! she feared the worst! ALL Dead!!!! i am irate! how dear you package live lobsters with ONLY one small Cool Pak. i have pictures and video for proof!!! you don’t return messages or answer emails!!!! i will be leaving a extremely negative review!!!! i expect a full refund !!!!!!!!!!
carol susi. #617-429-1037

August 2, 2025
Rated 5 out of 5 stars

Best lobster i've ever eaten!!

ordering and delivery were super easy, delivery was perfect, the order was complete and everything was delicious!! This is the place to go if you don't mind not driving for x amount of miles, the store not having what you wanted then driving back home!!

July 31, 2025
Rated 5 out of 5 stars

Jennifer Martin

Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to store the lobsters overnight. Her responses were timely and informative and I am not sure I would have closed the deal without her guidance. The lobsters were terrrific - an abundant number of feisty, good sized specimens - and I would do this again for a big party.

July 1, 2025
Rated 3 out of 5 stars

Well we thought that we got a good boat…

Well we thought that we got a good boat run 20lb box fast shipping at a fair price and then it showed up the box was taped up looked like it had been torn open the side of the foam cooler box inside was cracked no plastic liner the lobsterwere alive and cool the box all together only weight 22lbs so I couldn't tell if any was missing but there was 13 live lobsters still in there, total order was about 500. Dollars, so I might order agian but recommend with how my shipment was handled , not, and you took your time getting around to survaing us, should been within days after delivery.

June 12, 2025
Unprompted review

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