I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more
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Review summary
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We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more
Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more
As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more
Company details
Written by the company
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Contact info
290 Shore Rd, 02532, Bourne, United States
- (888) 353 9898
- sales@lobsters-online.com
- lobsters-online.com
4.5
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Was not at all what we expected
Was not at all what we expected. Assumed, since it's the same name and town this would be the same chowder as Lobstertrap dot net but it turned out it is not. They are not even related, will not order again. Ruined our 4th of July party, since we have been bragging to our guests for weeks on how awesome the chowder will be. Not the case. Chowder was watery with not much flavor, could have gotten it locally and saved the $100 in shipping.
July 1, 2025
Always perfect
Lobsters arrived as scheduled in San Diego. We were told they were big, beautiful and delicious as they have been each time we have ordered.
July 1, 2025
Great shipping and awesome customer…
Great shipping and awesome customer service. I had to change my delivery date after ordering and they did it immediately and were so nice to deal with!
June 14, 2025
Unprompted review
Accidentally double ordered because I…
Accidentally double ordered because I could not find an email receipt for the first purchase, and given the significance of the occasion I could not risk have nothing arrive. When the lobsters did show up, I did not get a delivery notification, so they sat in my building’s lobby overnight…thawing. Not a great experience this year (I order most years).
June 24, 2025
Delivery was a day late causing…
Delivery was a day late causing problems. Called and left a message but did not get a call back
June 24, 2025
fast and easy
very easy to navigate the website and reasonable prices on the lobster meat and the shipping
June 24, 2025
The seafood was delivered in a timely…
The seafood was delivered in a timely manner. The person with customer service was very polite and helpful with helping me to navigate a gift certificate process.
June 9, 2025
Quality is very good BUT your dinner…
Quality is very good BUT your dinner for 2 should have smaller lobsters...... How about 2 lbs or 1 3/4 ?
June 9, 2025
Delivery was on time
Delivery was on time, lobsters and oysters were as fresh as if I went and bought them at the dock !
June 10, 2025
Easy online ordering and quick…
Easy online ordering and quick delivery. Very happy with customer service.
June 10, 2025
a real upstanding company to deal with
After I had an issue with an order, I notified the company and
received a very courteous reply from Jennifer
stating that Lobsters online would be more than willing
to rectify the situation. This was done in a prompt and professional manner and I recommend this company to anyone for Lobsters without worry
June 17, 2025
Unprompted review
came on time -------- delicious
June 10, 2025
Got great lobsters at a fair price
Got great lobsters at a fair price. Am very happy with the size of the tails.
June 9, 2025
Lobsters Were Delicious
Lobsters arrived on time . They were very delicious. Made several meals out of them......Lobster bisque, Lobster Mac n cheese, and of course, Lobster in the shell !
I would recommend people to try Lobsters online !
May 29, 2025
YUMMY Lobster in my TUMMY!
The lobsters arrived a little later than expected but still in plenty of time for our Memorial Day meal. There was a minor problem with the order and as soon as Lobsters Online found out about it THEY FIXED IT! Thanks for the YUMMY experience!
May 20, 2025
Reply from Lobsters Online
Thank you so much for sharing your experience with us! We are very happy to know that when an issue arose with your order, our team at Lobsters Online was quick to address and resolve it. Customer satisfaction is our top priority, and we strive to fix any problems promptly and efficiently to ensure that every experience is a positive one. Thank you again for choosing Lobsters Online for your special meal. We look forward to serving you again soon.
The entire process was smooth and easy
The entire process was smooth and easy, from placing the order to delivery. Everything arrived right on time, perfectly packed, and the lobsters were incredibly fresh and flavorful. The customer service was top-notch, and I truly appreciated how simple it was to get such high-quality seafood delivered straight to my door. Highly recommend!
May 6, 2025
Reply from Lobsters Online
Thank you so much for your wonderful feedback! We are delighted to hear that your entire experience, from placing the order to delivery, was smooth and easy. It is always our goal to ensure timely delivery and to package everything carefully, so your kind words mean a lot to us.
The best Lobster service in the States!
I love the Lobster and other foods I get from Lobster Online. Always fresh and on time. Great service and great food!
May 6, 2025
Reply from Lobsters Online
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the lobster and other foods you get from Lobster Online. It means a lot to us that you appreciate the freshness of our products and our timely delivery service.
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