I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more
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Review summary
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We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more
Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more
As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more
Company details
Written by the company
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Contact info
290 Shore Rd, 02532, Bourne, United States
- (888) 353 9898
- sales@lobsters-online.com
- lobsters-online.com
4.5
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Reply from Lobsters Online
Thank you for sharing your thoughts with us. We completely understand that pricing can sometimes be a concern, and we sincerely apologize if our products felt too expensive to you. Our goal is always to offer the best value possible, combining quality, reliability, and service. We continuously strive to make improvements and find ways to provide more affordable options without compromising quality. We look forward to serving your seafood needs in the future.
A real treat
Customer service was terrific. Delivery was on time. The 2.5lb lobsters were delicious, but so large my wife & I couldn’t finish them. So we had lobster rolls the next day. A real treat for folks living in the desert.
May 6, 2025
Reply from Lobsters Online
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you found our customer service to be terrific and that your delivery arrived right on time. Ensuring a smooth and pleasant experience for our customers is our top priority, so it’s always gratifying to know we are meeting your expectations. Thanks again for choosing us and we look forward to serving you again soon!
Package arrived on time as quoted for…
Package arrived on time as quoted for my wife's birthday/mother's day celebration. Excellently packaged with (8) 1.5 lb lobsters delivered on a Saturday, all fresh and alive. Made for a truly delicious meal. Thank you all very much!!
May 5, 2025
Reply from Lobsters Online
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that the package arrived on time as promised for such a special occasion. Knowing that the lobsters were excellently packaged and arrived fresh and alive truly makes us proud of the quality and care we put into every order. Thank you once again for choosing us and we look forward to serving you and your family again soon!
Lobster was sweet and .easy
Lobster was sweet and .easy. could not have picked out two better lobsters if I was on the dock!
May 3, 2025
Reply from Lobsters Online
Thank you so much for your wonderful review! We’re thrilled to hear that you found the lobster sweet and easy to enjoy. It’s always our goal to select the freshest, highest-quality lobsters, and we couldn’t be happier that you felt we picked out two perfect ones for you. Your kind words truly mean a lot to us and inspire our team to keep providing exceptional seafood experiences. We look forward to serving you delicious lobsters and other quality seafood in the future.
Shipping lobster long distance
Having had some bad experiences with shipping lobster to Idaho in the past, we were pleasantly surprised when they arrived very much alive!!!
May 4, 2025
Reply from Lobsters Online
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your lobsters arrived very much alive and healthy! Our team works diligently to ensure that every order is packaged carefully with the right materials and shipped promptly to maintain the highest quality and freshness during transit. Please do not hesitate to reach out to us in the future for any seafood needs – we would be delighted to serve you again and make your experience just as successful.
Reply from Lobsters Online
Thank you so much for your wonderful feedback! We are delighted to hear that your order was very fresh upon receipt. Ensuring the freshness of our products is a top priority for us, and it’s gratifying to know that our efforts made a positive impression on you. We look forward to serving you again soon and providing more fresh, tasty, and enjoyable meals.
Another giant crustacean delivered on…
Another giant crustacean delivered on time in great condition with instructions about how to cook it. Great results. This was, I think, my fifth order. I love this company!
April 25, 2025
Reply from Lobsters Online
Thank you so much for your wonderful feedback! We are thrilled to hear that your giant crustacean arrived on time and in excellent condition. It’s always our goal to provide not only the freshest, highest quality seafood but also clear instructions to help you prepare and enjoy it to the fullest. We’re delighted that the cooking directions contributed to such great results in your kitchen. Thank you again for choosing us and for sharing your positive experience. We look forward to serving you many more memorable and tasty orders in the future!
Reply from Lobsters Online
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that the timing of your order was very quick and that the lobsters arrived in great shape. We strive to provide prompt and reliable service while ensuring that all our seafood products are delivered fresh and in excellent condition. Thanks again for your support and for choosing us for your seafood needs.
Great product and fast delivery.
April 21, 2025
Wonderful! Wonderful!
These were a gift to my sister and brother in-law who are from Maine, but have not been back there in years. They love lobster and yours were EXCELLENT! Everything was as promised on your website. I ordered enough so they could freeze them to enjoy at another time. I'm looking forward to Christmas and ordering again. Thank you so very much!
March 31, 2025
Great experience
Easy website to navigate, easy ordering, seafood arrived fresh. Overall, a good experience. I hope at some point you will get steamer clams.
March 13, 2025
Delicious lobster and fast delivery
Delicious lobster and fast delivery. Well packaged. My only gripe was one lobster was noticeably smaller than the other. I didn’t want to deal with the issue of calling up, sending pics etc. so that’s on me. But would order again
March 3, 2025
Delivered fresh right to my doorstep
Delivered fresh right to my doorstep. Packaged well and the product was wonderful. I will definitely use them in the future
February 4, 2025
Unprompted review
The best Lobster ... PEROID !
Always top quality lobster, scallops, and clam chowder. Live gaint lobsters and massive frozen lobster tails are amazing
January 29, 2025
Unprompted review
Reply from Lobsters Online
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! We look forward to serving your seafood needs in the future!
Arrived timely & in great shape
Delivery updates kept us informed on arrival time so dinner wasn't delayed. The lobsters arrived all the way to New Mexico in great shape
February 14, 2025
Reply from Lobsters Online
We really appreciate you sharing your review of your service. Thank you and we look forward to serving your seafood needs in the future!
We ordered lobster
We ordered lobster, mussels, oysters, and Mahi Mahi. Everything was delicious except for the Mahi Mahi. The Mahi Mahi was totally inedible. It was brown and yucky looking.
After leaving this review Lobsters-online.com reached out to me to offer a full refund of the Mahi Mahi or to offer a replacement at no additional cost. Thank you Lobsters-Online!
February 4, 2025
Reply from Lobsters Online
Thank you for your review, we are sorry to hear that your Mahi Mahi was not at the high quality that we strive for! A member of our team will be in touch with you shortly rectify this issue.
50% of the lobsters were full and 50%…
50% of the lobsters were full and 50% just peeled and not full.
January 29, 2025
Reply from Lobsters Online
Thank you for your review, we are sorry to hear that your lobsters were not at the high quality that we strive for! A member of our team will be in touch with you shortly rectify this issue.
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