I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Contact info
290 Shore Rd, 02532, Bourne, United States
- (888) 353 9898
- sales@lobsters-online.com
- lobsters-online.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb customer support!
**UPDATE. My issue was properly & very professionally resolved. Thank you to JM who made the necessary adjustments with regards to my order. Her professionalism & exceptional customer service was beyond my expectations. I will definitely make purchases in the future for more lobsters & other merchandise.
This time my New Year’s Eve dinner did not live up to my expectations or the money I spent. The lobster tasted bland & a little “off” from what I’m used to, even though it was cooked with the same method. Basically just disappointed seeing how much I spent & what I was expecting.

Reply from Lobsters Online
Came early and were so wonderful &…
Came early and were so wonderful & tasty!! Great way to celebrate!

Reply from Lobsters Online
Well we ordered 3 10oz lobster tails…
Well we ordered 3 10oz lobster tails for New Years !
They showed up on time and 2 of the Tails were in good shape . Sadly the 3rd one was hollow on the inside for the most part . When we boiled them the one just turned to mush .

Reply from Lobsters Online
Great everything!
Great everything!
Mac's clam chowder magnificent!
Oysters ambrosia!
Lobsters out of this world!
Absolutely perfect
Exactly as advertised
Exactly as advertised. Live shipment and perfect timing. Excellent lobsters.
Holiday perfection!Arrived on time and in perfect…
Arrived on time and in perfect condition!
Just all around A+ in your product.
Just all around A+ in your product.. in your service.. in the delivery of the product--- all outstanding results and I am happy to continue being a customer!!!
Everything was very good and arrived promptly
Everything was very good and arrived promptly. Lobsters very tasty. Only reason I gave 4 stars rather than 5 was my bag of 100 oysters had the origin date/location tag cut off. I'm not sure that's legal.
Five-star experience!
From ordering, to delivery, to cooking and eating our seafood order - lobster, bacon wrapped scallops, stuffed quahogs, clam chowder - out of this world.
Purchased for an employee dinner and was a five-star experience all around.
15 pounds of lobster
Lobsters, 15 pound boat box, arrived undamaged, timely in Virginia.
Box included one 3# monster, one smallish 1.25# lobster with most of the rest in the 1.5# plus range. Plenty of lobsters for a hungry crowd of 7 adults.
All lobsters were alive, healthy and quite cold. Easily handled, they were all hardshell lobsters, packed with meat, tomalley, fat (next year's shell) and very tasty.
We all had a great time!
We do plan to do a family steamed lobster dinner again.
The lady who took my order was patient, understanding and excellently helpful!
Fresh
Fresh, live, big healthy lobsters literally to your doorstep. What they advertise is what they deliver and what they deliver is awesome. Worth the cost will order from them again.
My 3 pound lobsters arrived alive and…
My 3 pound lobsters arrived alive and lively.
on time and super cold
The order came thru a day late.It was…
The order came thru a day late.It was our Sons 60th Birthday, He was working his tug in northern Chesapeake .This was suppose to be a special event .
Seems that an order cannot be filled on a Monday although the paperwork specified that Monday 2 December was the delivery date.
Do not order for a Monday delivery.unless you understand that cannot happen.
smoked fish 4 xmas
Ordered an assortment of smoked fish
Delicious!
Easy process to order, delivery was as advertised .nice easy and did I say Delicious!
Excellent and scrumptious
Excellent and scrumptious
Awesome thanksgiving dinner
Family loved the non traditional meal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







