Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fresh and delicious lobsters, which often arrive alive and lively. Many people highlight the excellent service, noting the ease of ordering and the reliable, on-time delivery of their orders. Reviewers frequently express satisfaction with the overall experience, often becoming repeat customers due to the consistent quality and service. However, some customers also noted issues with delivery, including delayed arrivals, thawed products, or lobsters that were not alive upon receipt. A few other people also felt that the quality of some items, like scallops or certain lobsters, did not meet expectations or arrived in poor condition.

What people talk about most

Product

People report positive experiences with the product, consistently praising the freshness and quality of the... See more

Quality

Customers had positive experiences with quality, often praising the freshness and taste of the lobsters, with... See more

Delivery service

Consumers generally report positive experiences with delivery services, with many praising the timely arrival... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

Jennifer Martin. Since this was a big order for me (30 pound boat run box), I contacted her several times to better understand what I would get, how to get it on time for 4th of July, and how to stor... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more


Company details

  1. Seafood Wholesaler
  2. Food Products Supplier
  3. Seafood Market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(751)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer support!

**UPDATE. My issue was properly & very professionally resolved. Thank you to JM who made the necessary adjustments with regards to my order. Her professionalism & exceptional customer service was beyond my expectations. I will definitely make purchases in the future for more lobsters & other merchandise.

This time my New Year’s Eve dinner did not live up to my expectations or the money I spent. The lobster tasted bland & a little “off” from what I’m used to, even though it was cooked with the same method. Basically just disappointed seeing how much I spent & what I was expecting.

January 29, 2025
Unprompted review
Lobsters Online logo

Reply from Lobsters Online

Thank you for your review, we are sorry to hear of the disappointment you had with your recent order with us. A member of our team has reached out to you and is awaiting your response. We hope to serve your seafood needs again in the future.

Rated 5 out of 5 stars

Came early and were so wonderful &…

Came early and were so wonderful & tasty!! Great way to celebrate!

December 27, 2024
Lobsters Online logo

Reply from Lobsters Online

Thank you for taking the time to leave us this review. Your feedback means a lot to our team! We look forward to serving your seafood needs for your next celebration!

Rated 3 out of 5 stars

Well we ordered 3 10oz lobster tails…

Well we ordered 3 10oz lobster tails for New Years !
They showed up on time and 2 of the Tails were in good shape . Sadly the 3rd one was hollow on the inside for the most part . When we boiled them the one just turned to mush .

December 28, 2024
Lobsters Online logo

Reply from Lobsters Online

Thank you for your review, we are sorry to that you received a lobster tail in that condition! A member of our team will be in touch with you shortly rectify this with you.

Rated 5 out of 5 stars

Five-star experience!

From ordering, to delivery, to cooking and eating our seafood order - lobster, bacon wrapped scallops, stuffed quahogs, clam chowder - out of this world.

Purchased for an employee dinner and was a five-star experience all around.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

15 pounds of lobster

Lobsters, 15 pound boat box, arrived undamaged, timely in Virginia.
Box included one 3# monster, one smallish 1.25# lobster with most of the rest in the 1.5# plus range. Plenty of lobsters for a hungry crowd of 7 adults.

All lobsters were alive, healthy and quite cold. Easily handled, they were all hardshell lobsters, packed with meat, tomalley, fat (next year's shell) and very tasty.
We all had a great time!

We do plan to do a family steamed lobster dinner again.

The lady who took my order was patient, understanding and excellently helpful!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fresh

Fresh, live, big healthy lobsters literally to your doorstep. What they advertise is what they deliver and what they deliver is awesome. Worth the cost will order from them again.

December 4, 2024
Rated 3 out of 5 stars

The order came thru a day late.It was…

The order came thru a day late.It was our Sons 60th Birthday, He was working his tug in northern Chesapeake .This was suppose to be a special event .

Seems that an order cannot be filled on a Monday although the paperwork specified that Monday 2 December was the delivery date.

Do not order for a Monday delivery.unless you understand that cannot happen.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

smoked fish 4 xmas

Ordered an assortment of smoked fish
Delicious!
Easy process to order, delivery was as advertised .nice easy and did I say Delicious!

November 25, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look