I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more
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Review summary
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We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more
As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more
The lobsters came as promised. It was easy to order. And when one of them didn't seem to last the 24 hours in the fridge before we dined, I was sent out another one promptly. I'm impressed with the... See more
Company details
Written by the company
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Contact info
290 Shore Rd, 02532, Bourne, United States
- (888) 353 9898
- sales@lobsters-online.com
- lobsters-online.com
4.5
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Fresh/Delicious; A+ Customer Service- perfect gift!
The food was fresh and delicious and made a delightful surprise gift for my parents. It also arrived very quickly and well packaged.
I had inputted the wrong billing address, and Jennifer Martin from customer service contacted me right away to help me fix my order without any impact to my delivery time.
Thank you for a wonderful experience!!
November 6, 2024
Reply from Lobsters Online
Thank you for the 5 star review! We’re here to serve you anytime and we really appreciate you sharing your review of your service. Thank you!
The Blue Slime
We got 2 - 3lb lobsters 0ne was fine the other not so much after being cooked and opened it was full of a blue slimy substance though out the hole lobster. Truly never had seen this before an I have had hundreds of them. So tossed it in the trash. The first one was amazing. Had both been good to eat it would be 5⭐️
November 5, 2024
Reply from Lobsters Online
We are sorry to hear of this issue with your order! A member of our team will be in touch with you shortly.
Reply from Lobsters Online
Thank you for the 5 star review! We value your feedback and can’t wait to serve you again.
lobster came healthy and alive
lobster came healthy and alive. tasted great too. only way to have lobster is new england style.
October 25, 2024
Reply from Lobsters Online
We are so happy to hear that you had such a great experience. Your review made our day!
Reply from Lobsters Online
Your feedback means a lot to our team. Thank you for taking the time to leave us this review.
The Absolute BEST Lobster and customer service ever
I’m a repeat customer that has been ordering lobster tails as a birthday gift for my grandson for years from Lobster on-line. They have sent tails to different states because my grandson was in the NBA for 10 yrs and played for different teams. He has received them every year without any problems, thanks to the EXCELLENT service provided.
The lobsters per my grandson and his guests were the most delicious tails that they had ever eaten. I get messages and calls every year thanking me for the tails, thanks to lobster on-line they say I’m the BEST grandmother ever!
I ALWAYS receive EXCELLENT customer service!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
October 12, 2024
Reply from Lobsters Online
We are so happy to hear that our team continues to provide you with an excellent experience. Your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! We look forward to serving you again!
Awsome job
Awsome job! Great communication. The only thing that I’ll do better next time is order more and bigger. Thanks guys!
September 28, 2024
Unprompted review
Reply from Lobsters Online
Thank you for the positive feedback! We are so happy to hear that our team provided you with an excellent experience. We look forward to serving your seafood needs in the future!
Lobsters arrived on time
Lobsters arrived on time, very fresh and alive and totally yummy
October 7, 2024
Reply from Lobsters Online
Your feedback means a lot to our team. Thank you for taking the time to leave us this review.
This is the secone time i have ordered…
This is the secone time i have ordered from Lobsters onine. The delivery was timely and the lobsters tasted fantastic! I would highly recommend!
October 7, 2024
Reply from Lobsters Online
We are so happy to hear that you had such a great experience. Your review made our day!
Shipping was not great.
They didn't arrive at all to my home. I had to wait until the following day to go pick them up at the FedEx warehouse another city over, or wait until the following Monday to get them delivered.
October 5, 2024
Reply from Lobsters Online
We are sorry to hear that your order had issues with FedEx causing you such an inconvenience! Thank you for making us aware of the it and our team will be in touch with you shortly.
Great follow through for a raffle gift…
Great follow through for a raffle gift certificate. Jennifer Martin was fabulous. Thank you again.
September 26, 2024
Reply from Lobsters Online
Thank you for taking the time to share your feedback with us. Its our pleasure to serve customers like you. We look forward to serving your seafood needs in the future!
Delivery was prompt
Delivery was prompt. Customer service was great and my relatives couldn't rave enough about the quality of the food!
September 25, 2024
Reply from Lobsters Online
Thank you for your 5 star review. We are so happy to hear you had such a great experience with your order and we look forward to your next order with us!
Reply from Lobsters Online
Thank you so much for giving us a 5 star review. You made our day!
Easy to navigate online ordering
Easy to navigate online ordering. Fast efficient delivery. Quality lobsters.
September 9, 2024
Reply from Lobsters Online
Thank you for your review! We sincerely appreciate your feedback.
Reply from Lobsters Online
Thank you for your review! We value your feedback and can't wait to serve you again.
The lobsters were great
The lobsters were great, they turned out perfectly. Thank you
September 14, 2024
Reply from Lobsters Online
Thank you for being our customer and leaving us a wonderful review!
Superb customer service!
Superb customer service! A potential hurricane threatened on time Fedex delivery through the Memphis hub but Jennifer was immediately on the line to arrange expedited service to insure the lobsters arrived ahead of the storms.!
September 7, 2024
Reply from Lobsters Online
Your feedback means a lot to our team. Thank you for taking the time to leave us this review.
We ordered 2 lb lobsters and some…
We ordered 2 lb lobsters and some mussels. One lobster was what I am used to when ordering from you. The second was poor. We ate the claws of that lobster but the tail was not edible. As I normally do I steam the lobsters for a few minutes then put in ice bath. Then remove the tails and claws and finish on the grill. When separating the tail it slid out of the tail in gelatinous pieces. Not good. Had to be discarded.
September 10, 2024
Reply from Lobsters Online
We are sorry to hear that you received one of your lobsters in this condition. Thank you for reaching out and allowing us to rectify the situation. We look forward to serving your seafood needs in the future!
The lobsters were very large and fresh…
The lobsters were very large and fresh and delicious. I was very worried they would not make the cross country trip but they were fabulous. Some bibs and instructions on how to cook the side dishes would have been awesome.
September 3, 2024
Reply from Lobsters Online
Thank you for your feedback on your order with us. We do offer a Lobster Cracker Kit which includes the bibs, crackers, pick, How to Eat a Lobster instructions, and hand wipes. We look forward to serving your seafood needs in the future!
Everything came off without a hitch and…
Everything came off without a hitch and on time
August 30, 2024
Reply from Lobsters Online
Thank you for your review and we look forward to serving your seafood needs in the future!
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