Locauto Group - Alghero Aeroporto Reviews 

U are the best and I trust you

Smooth and easy pick up, their low fuel return option was very useful for us. Drop off easy too as just have to hand in keys to reception when in a rush! Would recommend.

We are very satisfied with both the company and the car. The service was excellent, and the vehicle met all our expectations.

Good experience!

Excellent experience! I booked the cheapest car category, but I was pleasantly surprised to receive a premium car at no extra cost. Both the pickup and the return process were very fast, smooth, and professional. The staff was friendly and everything went perfectly. I would definitely rent from them again.

The process to rent a car is easy, clear with no hidden costs.
The car received was a brand new hybrid SUV.
High-quality service! I highly recommend!

No deposit required; debit card accepted; fair price, very good car upgrade.

We had a very negative experience. We booked a car in advance for €1,350, provided the necessary documents, and verified our credit card. Shortly before picking up the car, we were informed that the name on our credit card didn’t match the reservation and were advised to call the main office to resolve the issue or get a refund. We couldn’t get through for an hour; only after some time was the woman at the reception desk able to reach the main office and help us fill out a refund request. Since we never actually received the car and the problem arose before the scheduled rental start time, we are still waiting for a full refund for the car. Unfortunately, our vacation was ruined.

fast, good price with inssurance, no credit card.

Very kind, helpful and nice staff!
I received a higher class car (new car) at a great price!
Thank you Locauto!!!

Thank you ,
for your services !!!
Grazie mille !!!

I highly recommend Locauto and will not look at any other rental company now in Italy. It was our 2nd time using Locauto, first time in Alghero. Same exceptional service. All the staff we met were very helpful, car collection and drop off was quick, easy and stress free. Thank you

Perfect service

Great expirience from beggining to the end, very professional, highly reccomend

No deposit requested, nice new auto, we were very satisfied with the service. The staff is kind, fast and flexible.

It was amazing experience with you, secure and responsibility

Perfect service, fast check in. Beautiful new cars, we get automatic instead of manual and a bit bigger class. Kind staff. Best prize.

Our overall experience with the rental company was positive, but unfortunately the return process left a disappointing final impression.

At check-in, despite it being late in the evening and there being a long queue behind us, the staff member was professional, patient, and took the time to explain everything clearly. We really appreciated his friendly attitude and excellent customer service. Fare price.

The vehicle itself met our expectations and we had no issues during the rental period.

Unfortunately, our experience at check-out was very different. The employee handling the return was visibly irritated and spoke to us in an unfriendly manner. We were told that we had approached from the wrong side and were sent away twice before the car was finally accepted. While this may have been a procedural issue, the way it was communicated felt unnecessarily aggressive and stressful.

It is a pity because the excellent service we received at pick-up was overshadowed by the poor attitude during the return process. One negative interaction should not define an entire company, but it certainly affects the overall customer experience.

We hope management will address this, as the company otherwise provides a good service and has staff members who clearly understand what customer care should look like.