My favorite car rental office! The one located in Arezzo! I’ve been using their service on and off for a few months. They have very good cars in a very good condition. The car you take is always clea... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My favorite car rental office! The one located in Arezzo! I’ve been using their service on and off for a few months. They have very good cars in a very good condition. The car you take is always clea... See more
Company replied
Very good experience : free car upgrade, on time, service oriented, staff kind and efficient. The only problem is that the agency's phone number has some reception issues if you're using a non-Italia... See more
Company replied
Took care of many issues. Left auto damaged in Assisi and local dealer did not recurve updated information to advise me but depended on my honesty which Proved correct. The gravity of the problem me... See more
Company replied
Excelent service, great staff and good cars. I had a very goood experience as a client.
Company replied
Presso l'ufficio Locauto Rent di Arezzo, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. E' possibile prenotare fuori orario. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0575969683.
Via Marco Perennio, 69/2, 52100, Arezzo, Arezzo / Toscana, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service. The car was ready when we arrived get in and drive. Excellent service

Reply from Locauto Group - Arezzo DT
Really helpful and friendly staff, great price, all very transparent. Wish it was always like this!

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
Amazing experience. Pickup location is well sign posted. Check-in was slow but due to a queue not themselves...car was clean and tidy and drop off was soo easy
Would defo recommend

Reply from Locauto Group - Arezzo DT
There are literally hundreds of online reviews of Locauto complaining about being charged for false claims of damage to their cars. I wish I had seen these complaints before renting because I had the same experience. The car had about 10 nicks or dents in it when we rented it- which had not been repaired, and they charged us 410 Euros for another in the same place as some of the previous damage. (At our rate that is almost 5K euros on this car alone.) This is apparently part of their business model as reported by hundreds of other dissatisfied customers and it happens so often as to resemble a scam. I have been renting cars for about 50 years and never had this experience before. (However the local agent in Arezzo was a nice fellow.)

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
It was more expensive than the others but it had full insurance without Self-involvement . Nothing to worry about. Contact number from the Office available and also Service number in case of car breakdown. It was a good experience.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
We had a wonderful experience renting our car. The process was easy and the man who helped us was very nice!

Reply from Locauto Group - Arezzo DT
Everyone is so friendly and helpful. I cannot fault them at all.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
Friendly, helpful staff at rental location. Straightforward collection and return of vehicle. Paperwork completed on line. We paid for No Worries service and it was liberating from the usual concerns when renting cars.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
We were very happy and the staff was friendly, efficient and helpful.
I gave a four star because the car was dusty and the windows were as well but there was no washer liquid.

Reply from Locauto Group - Arezzo DT
Easy to rent and devolucion. Only problem for a extranger you have to tell the garage of Fiumiccino where was: C.

Reply from Locauto Group - Arezzo DT
Pickup and drop off we're easy and the employee was very nice.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.