From beginning to end, the staff, service, professionalism, advice and availability were second to none. Locauto were the only ones who could ensure an auto vehicle AND one way! We had an upgrade as w... See more
Company replied

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From beginning to end, the staff, service, professionalism, advice and availability were second to none. Locauto were the only ones who could ensure an auto vehicle AND one way! We had an upgrade as w... See more
Company replied
they were flexible and kept office open 10 -15 minutes extra after the office closed to accommodate my train schedule which arrived at the same time they normally close due the day. the process of ge... See more
Company replied
Hired a car for a week at Arezzo, Italy, having arrived by train. Office reasonably conveniently located about 15 minutes walk from the station; no queue and representative behind the desk was friendl... See more
Company replied
Car was ready for pick up and the paperwork easily completed. A few simple instructions and we were off. We extended our rental by phone when circumstances changed and that too was simple. Finally re... See more
Company replied
Presso l'ufficio Locauto Rent di Arezzo, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. E' possibile prenotare fuori orario. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0575969683.
Via Marco Perennio, 69/2, 52100, Arezzo, Arezzo / Toscana, Italy

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We had a wonderful experience renting our car. The process was easy and the man who helped us was very nice!

Reply from Locauto Group - Arezzo DT
Everyone is so friendly and helpful. I cannot fault them at all.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
Friendly, helpful staff at rental location. Straightforward collection and return of vehicle. Paperwork completed on line. We paid for No Worries service and it was liberating from the usual concerns when renting cars.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
We were very happy and the staff was friendly, efficient and helpful.
I gave a four star because the car was dusty and the windows were as well but there was no washer liquid.

Reply from Locauto Group - Arezzo DT
Easy to rent and devolucion. Only problem for a extranger you have to tell the garage of Fiumiccino where was: C.

Reply from Locauto Group - Arezzo DT
Pickup and drop off we're easy and the employee was very nice.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
Smooth rental process. The car was exactly what I wanted. Helpful agent at the rental location.
Only problem ( which affects all rental) was the offsite return location at Florence airport which was very difficult to find.

Reply from Locauto Group - Arezzo DT
Hired a car for a week at Arezzo, Italy, having arrived by train. Office reasonably conveniently located about 15 minutes walk from the station; no queue and representative behind the desk was friendly and helpful; in fact we got an upgrade to a larger car at no extra cost, which was welcome.

Reply from Locauto Group - Arezzo DT
The service was professional and very friendly in Arezzo. We were satisfied.

Reply from Locauto Group - Arezzo DT
Took care of many issues. Left auto damaged in Assisi and local dealer did not recurve updated information to advise me but depended on my honesty which Proved correct. The gravity of the problem meant that our trip to Assisi was hurried and not as we had planned. However the rental company did a great job of getting us help on a Sunday.

Reply from Locauto Group - Arezzo DT

Reply from Locauto Group - Arezzo DT
The transmission on this van was very touchy. Very difficult to downshift without killing the engine. Headlights need looked at as well.

Reply from Locauto Group - Arezzo DT
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