The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more
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Everything was excellent. The booking process was simple, the staff were friendly and helpful, and both picking up and returning the car went smoothly. The car was clean and in great condition. We are... See more
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Finally, a serious car rental company that doesn’t try to charge you for unnecessary extras. I rented a Peugeot 3008 SUV-C with my family from Bergamo. We took a road trip through the Dolomites,... See more
Company replied
Excellent rental experience! I really appreciated being able to rent a car using only a debit card, without a credit card or a deposit. Before making the payment, I had a few questions, so I contact... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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I arrived about 30 minutes early
I arrived about 30 minutes early. An unfriendly woman informed me that the car was not ready. I came back 30 minutes later and was allowed to choose between two cars. This means the cars were actually available. The insurance cost four times more than with other companies. No thanks, never again.
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Sanna,thank you for sharing your experience and giving us the opportunity to explain.
We are sincerely sorry to hear that your experience did not meet your expectations and that you were dissatisfied with the interaction at our rental desk.
To provide some context regarding your pick-up, we always kindly ask our customers to adhere to the exact time selected during the booking process. This allows us to efficiently manage the flow of our fleet and ensure that every customer receives a fully prepared vehicle.
When you were given a choice between two cars at your actual scheduled time, it was simply because those vehicles had just been returned, washed, and made ready specifically for your reservation time. This procedure is not meant to be a disservice, but rather a way to avoid making you wait once your booked time arrives. We deeply apologize if our staff did not explain this clearly and courteously to you upon your early arrival.
Regarding the cost of the insurance coverages, we would like to clarify that this is an optional service we offer to guarantee a completely stress-free rental experience. Our comprehensive coverages are designed to give our customers peace of mind, ensuring there are no unexpected surprises or extra charges in the unfortunate event of damage.
We truly value your feedback, as it highlights areas where we need to improve our communication at the desk. We hope you will give us another opportunity in the future to provide you with a flawless experience and regain your trust.
Quick, easy and professional !!!
Quick, easy booking. Professional service on a desk. Reasonable price and no hidden costs. Easy car pick up and return. I would recommend LOCAUTO for the future!!!
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Everything agreed online has been…
Everything agreed online has been fulfilled and delivered. The welcoming was good. The car was full, tidy and clean. The only drawback is paper work. Long process and time consuming.
August 27, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
service
service, the car was changed before pick up 3 times as car which was boocked by me they would not able to find, after investigation told that my car is on washing, but even after 30 min of waiting they did not found my car and gave another one which was really dirty and not cleaned.
September 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Vitalii,thank you for taking the time to write this review.
We apologize for the wait and for the several changes. Our priority is always to offer clean and safe cars. We will share your feedback with our local team to improve our cleaning procedures, and we hope to welcome you back for an even better experience next time.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Everything perfect!
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Fast and understandable service
Fast and understandable service. Staff is polite and professional.
September 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Just praises
The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block large sums of money on your card - nothing at Locauto!
I've rented with this company twice already and will continue to come back.
September 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Everything is good except the car…
Everything is good except the car didn’t have washer fluid, so we had to fill it up od the way (check before leaving parking space). Check out and check in went well and the car was in good condition.
August 22, 2026
Reply from Locauto Group - Bergamo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Due to circumstances beyond my control
Due to circumstances beyond my control, I was only two hours late returning the car. There was an accident on the road, which caused a massive traffic jam and significantly delayed my journey.
Unfortunately, your company did not take these circumstances into consideration and charged me an additional €100. I believe this charge is unfair, given that the delay was caused by circumstances completely beyond my control.
September 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gigi, thank you for your review and for giving us the chance to explain.
Our rates are calculated on a 24-hour basis and our company offers a grace period of 59 minutes to accommodate minor delays. After this time frame, the system automatically charges for an extra day.
We apologize for the stress caused and we hope to welcome you back for a much better experience next time.
Elisa
Everything was excellent
Everything was excellent. The booking process was simple, the staff were friendly and helpful, and both picking up and returning the car went smoothly. The car was clean and in great condition. We are very satisfied and would definitely choose Locauto again!
September 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Bergamo Aeroporto
Dear Kamil,thank you for sharing your feedback. We are genuinely sorry to hear that the pricing for the child booster seat did not meet your expectations.
We highly value our customers' opinions, and we will certainly treasure your comments, sharing them with our management team to review our extra services and improve our overall customer experience.
We hope to have the opportunity to welcome you back in the future for a fully satisfying rental.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Simple and efficient!
August 24, 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Stay clear of this company!
Stay clear of this company!! Trying to argue there is a dent in the roof due to a hail storm. I’ve tried to take a photograph of the dent and it does not even show on a photo. Arrived home to a €1570 bill off them. They are just exploiting customers. DO NOT RENT A CAR FROM THEM!!
If you are from Locauto and want to make contact about this situation, my agreement number is 775374138
August 30, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Matthew,thank you for your feedback. We are sincerely sorry that your rental experience was ruined at the end by the damage charge, and we completely understand your frustration.
Our Customer Service team have taken charge of your request, are currently reviewing your specific case, and will contact you as soon as possible to provide a full clarification.
Thank you for your patience while we look into this matter.
Elisa
The car it was very dirty
The car it was very dirty, The front windshield had oil on the inside. The car was not mechanically sound; there was knocking in the entire steering and suspension system.
September 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Florentin,thank you for sharing your feedback. We sincerely apologize for the condition in which you received the car. Providing a clean, well-maintained, and safe vehicle is our top priority, and we are truly sorry that we fell short of our standards this time.
Please rest assured that we have taken careful note of your comments and we will share these with our team to improve our inspections and ensure this does not happen again.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
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