The experience was good and staff members were friendly. I booked through Booking.com. The drop off location was difficult to figure out because it was different than the pick up. We could not reach a... See more
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I definitely recommend Locauto rental. The staff were very friendly and helpful. The entire rental process took just minutes. Then, the transfer to pick up the car and you're ready to explore beautifu... See more
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Hassle-free experience overall and wonderful people on the desk. This was my first time renting with Locauto, but everything went in a clear and predictive manner. Electronic pre check-in is saving yo... See more
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Great experience with this car rental — smooth and hassle-free from start to finish. Special thanks to Riccardo, who was incredibly helpful and made the whole process easy. Friendly, professional, and... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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The car was great
The car was great. Everything worked out smooth and the drop off was very easy.
Pick up was a bit annoying because we arrived 30 min early and they said we have to wait even though I think the car was ready but it is not a big deal
May 18, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
All the experience was great.
June 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Very fast and reliable!
June 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your feedback! Fausto
Everything great!
June 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
You absolutely need to make photos of the car
You absolutely need to take detailed photos and videos of the car before and after rental!
We purchased full insurance through Booking, returned the car in good condition, and after the rental period ended, Locauto sent us an email claiming over €700 for an alleged scratch that was not present when we returned the vehicle.
No representative was present during return for a joint inspection, and no issue was mentioned at handover. It felt like an attempt to charge us afterwards without transparent evidence.
Thankfully, we had our own photos and challenged the claim. In the end, the case was closed with no charges applied.
Be very careful and document everything.
May 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Really pleased with the whole…
Really pleased with the whole experience.
Top top top.
I'd happily recomand it to anyone.
May 25, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Car was not cleaned and Smart check-in…
Car was not cleaned and Smart check-in process was messy where people at the car park did not know what to do. Car was good.
May 25, 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Easy car renting
Easy picking up, easy taking back, everything went smooth.
Sadly, I did not get the car I want, but I get a better one without I needed to pay anything extra. So I think it was a fair offer.
May 28, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Complaint regarding AdBlue…
Complaint regarding AdBlue reimbursement refusal
While renting a car in the Dolomites, the vehicle suddenly displayed a warning that it would fail to start due to a lack of AdBlue. To prevent getting stranded, I proactively filled up the AdBlue at a mountain gas station. However, when I requested a refund from Locauto, the request was denied simply because the mountain gas station's receipt had "AdBlue" written by hand.
As a renter, I understand I am only responsible for refueling the diesel, and I have no obligation to top up the rental company's AdBlue. Furthermore, it is completely understandable that a remote gas station in the mountains could only provide a handwritten note for the AdBlue purchase. This is a minor amount of only €13, and it is disappointing that the company is unwilling to absorb such a small cost to understand the difficulties and urgent needs of their customers.
Anyone who has driven a diesel vehicle knows how distressing it is to suddenly see a warning that the car will not start due to low AdBlue, especially while driving in the mountains. I hope the company recognizes this issue and improves its customer service policies regarding such emergencies.
Thank you.
Updated on June 1st
Hi Anna,
Thank you for your prompt reply and for looking into this matter.
As you mentioned, when we returned the car, the counter staff did refund one of the AdBlue receipts for €10. However, they refused to process the other €13 handwritten receipt from a mountain gas station and advised us to submit a claim through your customer service system.
We followed their instructions and filed a claim online, but the customer service team simply sent a brief reply stating that handwritten receipts cannot be reimbursed and that we should bear the cost ourselves.
To clarify, we had to top up the AdBlue twice, spending a total of €23 to fix the issue and get the car back to normal. Currently, the company has only covered €10, leaving the €13 handwritten receipt unresolved. As noted in my review, handwritten receipts are very common at remote mountain gas stations, and this was an unavoidable situation for us.
I hope the company will reconsider and process the remaining reimbursement. Please let me know if you need me to provide photos of the receipts again.
Thank you for your time and assistance.
Best regards,
Sean
oxqshiuan @gmail.com
May 24, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello Yan Zih-Syuan, thank you for sharing your experience with Locauto.
We apologize if the situation may have caused you stress, it can happen that diesel vehicles may require to top up the Ad Blue and luckily it is sold everywhere. After inspecting your case we found out that our office actually reimboursed you for the receipt that you have provided at the drop off of the vehicle but for a different amout and with the correct documentation.
Anna
Picking up and returning the car was…
Picking up and returning the car was quick. The ordered car met expectations. The car was clean, the tank was full. Fast and high-quality service.
May 31, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The car was quite dirty inside and…
The car was quite dirty inside and outside.
The GPS was not working properly even wihtin Italy. Map connection was disappearing frequently and causing misrouting.
Overall, very high price paid for the rental was not equivalent to the car.
May 23, 2026
comunication with customer service…
comunication with customer service totaly zero(bad english)about the car rent all good
May 21, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello Feders Dmitrijs, thank you for sharing your experience. We apologize if you had troubles contacting our customer service, we are here to help and if you still need it you can send an email at review@locautorent.it.
Sara
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Booking process was good
Booking process was good, the car was clean, we got the car type we ordered, the service qas good.
We had a small problem that we got a message to do maintenance, but after talking to the station, it was sorted.
The return in MXP airport was fast and good.
The only thing that was not good is that our flight was delayed and we had to pay extra after 23:00
May 20, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Avia, thank you for sharing your experience.We are thrilled to hear that everything went smoothly from booking to return. We apologize if the out-of-hours fee did not meet your expectations
We would like to clarify that the €43 'Out of Hours' fee is a necessary cost (as stated at the following link: https://portale.locautorent.com/doc/condizioni_particolari.pdf) to ensure the presence of our staff at the office beyond normal closing hours, allowing you to pick up the car despite the setback and avoid waiting until the following morning.
We hope to welcome you back in the future with a 5-star review.
Chiara
Fast and frendly
May 22, 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
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