Locauto Group - Bergamo Aeroporto Reviews 

Efficient collection and return, car was nice and staff were excellent!

Only people willing and ready to give us the right car on a dime. We didn't realize that most Italian companies require an international license until we got to the desk of Europcar. Locauto, because it's related to Enterprise, is fine with American license and proceeded to find the right car for our needs in an airport packed with people waiting for cars. Special shout-out to the Bergamot airport crew for their excellent and friendly service.

Everything was easy and quick. Thank you

Terrible company and complete scammers. Very unprofessional service. I strongly advise everyone to stay away from them.

Great car rental experience. No schemes, no hidden fees, clean cars and very good customer service. Always recommend when in Italy !

I rented a car from your branch in Bergamo Airport, Italy, for 7 days on August 7. Originally I rented online from a different company but they would not give me the car because I did not have an international driving license, so I approached your desk, and the clerk agreed to give me the car without an international driving license. However, the price was 715 euros (instead of the original 300$), and when I asked if she can lower the price, she said no. I paid and took the car, but after I received an email with the contract, I found out that more than half the price was for a full coverage insurance that I did not know about, did not want and did not request. Needless to say, the clerk did not mention any of that when I paid, and did not show me the contract. There were much cheaper and reasonable insurance policies. After I returned the car on August 15, I went to her to find out why she did not ask me what insurance I wanted, and why she hid the insurance price from me, and her answer was that I accepted the price that she gave me, so I am responsible. Even if legally she is right, this is the kind of behavior that makes you (as a customer) feel deceived and disrespected.

Great staff when recieving and returning the car.

All ok, well organised

They gave me a poor car - fiat panda .
Nowhere to put the phone
No usb port available to charge the phone .
Very pricey . Almost necessary to buy their 250€/week « no worry assurance » not to be charged 1200€ for fake damages .
I was not told where to pick up the car and had to go back to the airport to get the keys .

Everything was an extraordinary experience. Nothing to complain about.
The services were impeccable! I highly recommend Locauto Group!

My rental experience with Locauto at airport Milan- Bergamo was positive. Although I got not my rented type of car the replacement type was similar in class and the car was almost new and drove great. Good personal service at the desk in the airport. Only improvement from my point of view is that the handover of the car at the car parking area could be more professional to do a car inspection together in front to prevent possible discussion when returning the car. In my case there were no issues to report and returning the car went very smooth.

The staff at pick-up and drop-off were very nice and helpful. I got exactly the car I ordered. A total pleasure!

Experience was all good. Car was in order, and leaving it off was also smooth.

Everything went very well, except that the lady at the counter at Bergamo airport didn't explain to us that we had to take the bus that would take us to the parking lot and details like that which confused us a bit and made things complicated.

The actual rental was good it’s the email & €470 charge after I returned the car for a scratch that was already there. The customer service is appalling I contacted the office I rented from who said send the pictures which I did only for them to email me back saying they can’t do anything. I am really disappointed with the after C service.

Fast car delivery and return process, good condition of the car.

Very efficient and polite staff
No delays
Great car rentalà

nice people, Clean car, services great

The car pick-up was quick and even though my flight got delayed there were no problems. The car had some roof damage that was not disclosed in the contract but I made a video of it on pick-up and when dropping off the guy handling it was perfect, he asked for the proof, took a picture of it and that was that.

My experience with Locauto at Bergamo Airport was extremely disappointing.

When I returned the vehicle, a Locauto employee was present. I specifically asked her to inspect the car together with me and accept the vehicle in my presence. She refused quite rudely, claiming that her working hours had not yet started.

What made the situation particularly concerning was that at exactly the same time she was already inspecting another returned vehicle whose customers were no longer present. Despite my explicit request, she would not inspect my car while I was still there.

After I left, Locauto subsequently claimed that the vehicle had new scratches and demanded €400 (€330 for alleged damage plus a €70 administration fee).

The problem was that these scratches were already present when I collected the car.

Fortunately, I had taken my own photographs at the time of collection. When Locauto continued to pursue the claim, I sent them the original photographs taken when I picked up the vehicle, which clearly documented its condition.

After reviewing my evidence, Locauto finally confirmed in writing that they were closing the case without any charges.

I appreciate that Customer Care ultimately corrected the situation, but this should never have happened in the first place. A customer who specifically asks for the vehicle to be inspected in their presence should not be refused, only to receive a damage claim afterwards for pre-existing marks.

My advice to anyone renting from this location: take detailed photos and videos of every part of the vehicle when collecting it and again when returning it, and keep the original files with their timestamps. In my case, those photographs were the reason an unjustified €400 claim was eventually cancelled.