Locauto Group - Bergamo Aeroporto Reviews 

Tout est excellent

Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no hidden fees, and a highway toll pass was included in the price. The staff were courteous and professional, both the lady on the counter and the boy who handed over the car. The vehicle was new and clean. No cash deposit or credit card deposit was utilised.

We had no problems because we took full insurance.

Great experience

we got stuck without a car and had to take a last second rental. the lady at the desk was super helpful, quick, gave us by far the best price.

Honestly, I recommend this rental company. Although the procedures are a bit slack at first when filling out the paperwork, the service adheres to the established rules. If you indicated you were picking up the car at 12 noon and you arrive at 11, arrive at 12 noon because the car isn't ready yet – and there's no point in arguing.

But I ended up getting a car with an automatic transmission, I think because of my driving experience and my previous experience with this rental company.

The car was handed over quickly, no waiting, and I was on my way!

Staff was helpful. Car ride was smooth and in good condition. 0 deposit is great.

We rented a VW Polo Automatic from Locauto and received the exact model we selected, which was practically brand new with only 14,000 km on the clock. The vehicle was in excellent condition.

The staff at the airport counter was very friendly, helpful, and spoke fluent English.

My only complaints are related to their website and mobile app. I was unable to create a user account due to a system error. I reported this issue via email but never received a response. In the end, I had to complete the booking online as a guest.

Upon arrival, I went directly to Parking P3 to pick up the vehicle, but I was informed that I had to go back to the airport terminal counter to re-enter all my personal details—even though I had already provided them during the online booking process. The agent mentioned that this step could have been skipped if I had a user account, but as mentioned, account creation was broken.

Overall, the rental car itself and the customer service on-site were top-notch, but Locauto really needs to fix their website/app bugs and improve their customer email support.

Great service, friendly staff at reception. Car was in a good condition and clean. Easy to pick up and drop off. I will definitly rent again from them

Very satisfied with the experience with Localto.

We had to find a car urgently at the airport of bergamo and it was very easy to book it

The process couldn't have been easier. You fill in one paper, go to the parking lot, pick up the car and off you go! Smooth and simple. And the best thing - the deposit is only 0.01€!

Great service and communication from the first contact to final car delivery.

I rented a car at Bergamo Airport and returned it at Venice Airport. The pick-up process in Bergamo was quick and efficient, and the staff were friendly and professional. The car was brand new, in excellent condition, and everything worked perfectly throughout the rental period.

I returned the car at Venice Airport at 3:30 a.m., when the rental office was closed. Despite the early hour, the drop-off process was straightforward, and the return location was easy to find. Overall, a smooth and hassle-free experience from start to finish.

Excellent service from start to finish! The car was clean, well-maintained, and exactly as described. Friendly staff, quick pickup and return, and great value for money. Highly recommended!"

It was easy to rent, easy to find the location, easy to pick up the car, and almost easy to return it.

​Great experience! The rental process was smooth, the car was in very good condition, and everything went completely according to plan. Would definitely rent from them again.

Easy collection and return, good quality car, good price, no hassle.
Highly recommended

Fast check out, very fast check in. The staff is professional and friendly. The car I got was even better than I booked - brand new and very clean.
The only thing, you have to take an airport shuttle to the car park and back and the bus can be overcrowded. Not a problem of Locauto, just a thing to keep in mind and reserve some extra time for that.

The staff at the helpdesk in the terminal was super friendly and helpful. Price of the car was very reasonable and they helped me with picking the right car for my trip.
Also the staff on the parkinglot was very friendly and everything went smoothly.