We received the right car (Peugeot 2008). Quick processing, including the paperwork. No additional options (extra costs) were offered. Quick drop-off at the end. We really enjoyed using the car during... See more
Company replied

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT
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We received the right car (Peugeot 2008). Quick processing, including the paperwork. No additional options (extra costs) were offered. Quick drop-off at the end. We really enjoyed using the car during... See more
Company replied
Everything went well with the car. Easy pick-up from the airport. The only negative issue was that the staff forgot to say that returning of the car was through different route than where we got the c... See more
The staff were friendly, professional, and genuinely helpful both when I picked up the car and when I returned it. The entire process was smooth and hassle-free. The vehicle was clean, well-maint... See more
Company replied
From the start to the end was easy to deal without any issues! Fast collection, 0.01 cent deposit, nice SuV italian automatic car, easy drop off Highly recommend ! Best experience in Italy so far!
Company replied
Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

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Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Ho avuto una skoda sw full optional veramente una bella auto! confortevole e spaziosa

Reply from Locauto Group - Bologna Aeroporto
Everything went well with the car. Easy pick-up from the airport. The only negative issue was that the staff forgot to say that returning of the car was through different route than where we got the car. The same place but we needed to go through parking place P6 because there was no direct access to P3. But I can highly recommend Locauto!
The staff were friendly, professional, and genuinely helpful both when I picked up the car and when I returned it. The entire process was smooth and hassle-free.
The vehicle was clean, well-maintained, and in excellent condition, which made the trip comfortable and enjoyable.
The customer service hotline was also excellent. The representatives were knowledgeable, courteous, and always willing to help whenever I had a question.
Finally, I was very satisfied with the value for money. The quality of the service fully justified the price.
I would definitely recommend this company and would be happy to rent a car from them again in the future.

Reply from Locauto Group - Bologna Aeroporto
Easy pick up and drop off, quick service and reliable vehicle. Cost effective.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Great company, honest pricing, even follow up service to check all is OK. Would use again, which is a first for a hire car company with me.

Reply from Locauto Group - Bologna Aeroporto
Very good service - efficient and nice people to deal with. Car was of a high standard too.

Reply from Locauto Group - Bologna Aeroporto
Great new car, great service including good site and helping staff, clear procedure and good prices

Reply from Locauto Group - Bologna Aeroporto
Great experience! The car was almost new and very good for us. The service was fast and friendly. We will see us again!

Reply from Locauto Group - Bologna Aeroporto
First time using Locauto. Highly recommend. Nice clean cars easy pick up and drop off.

Reply from Locauto Group - Bologna Aeroporto
Car was ready on time for pick up,
Filled with fuel.
Paperwork completed quickly.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
We arrived in Bologna by plane and tried to pick up our rental car from Noleggiare. There were 2 rental agents working. We waited over 45 minutes and the same 2 customers were still at the desk and we were about 8 customers back in the line! We could not wait multiple hours at that pace so we went to another rental company. I would like our deposit back. The reservation number is #DG 232589 11193096.

Reply from Locauto Group - Bologna Aeroporto
Did not honor my car reservation after my flight was delayed. Charged me double my reservation price.

Reply from Locauto Group - Bologna Aeroporto
Very nice low mileage car. Fortunately white, as temperatures in Italy were way above normal! Excellent rapid service by rental company at collection and return.

Reply from Locauto Group - Bologna Aeroporto
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