I had an excellent experience with this car rental company in Bologna. The entire rental process was smooth, quick, and hassle-free. I originally booked a Volkswagen Polo (the website stated “V... See more
Company replied

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT
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I had an excellent experience with this car rental company in Bologna. The entire rental process was smooth, quick, and hassle-free. I originally booked a Volkswagen Polo (the website stated “V... See more
Company replied
We received the right car (Peugeot 2008). Quick processing, including the paperwork. No additional options (extra costs) were offered. Quick drop-off at the end. We really enjoyed using the car during... See more
Company replied
Everything went well with the car. Easy pick-up from the airport. The only negative issue was that the staff forgot to say that returning of the car was through different route than where we got the c... See more
Seamless rental experience, just as it is supposed to! Got the top insurance package so no issues there. New car (5k km) from the same category as requested.
Company replied
Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

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Nice customer service at service desk. Quite quick. Nice car. Somewhat difficult to find the entrance for the return of the car at the airport.

Reply from Locauto Group - Bologna Aeroporto
they fixt a car in last moment, when an other company (Green motion) failed to rent out a booked car,
and because i had used them before no papers to fil out.

Reply from Locauto Group - Bologna Aeroporto
Great service when I got the car and when I left it.

Reply from Locauto Group - Bologna Aeroporto
Very clean car, fast pick up and drop off process. The car was almost new with a few kilometers in the odometer.

Reply from Locauto Group - Bologna Aeroporto
New car, much bigger which I payed for.
In one hand it was upgrade but it was too big for our needs in the small cities of Italy

Reply from Locauto Group - Bologna Aeroporto
Satff was helpfull and proffesional. They do not force you for any extra coverage if you already have bought it. All process was smooth.

Reply from Locauto Group - Bologna Aeroporto
The People at Loc Auto have been very friendly and helpful. We got a free upgrade to a bigger car. The car was clean and good to drive. The only thing that was not so good, was that the car needed an oil change, and the screen washing was empty. Returning the car was easy and without any problems.
Fast vehicle delivery and buyback processes. They provide the exact same make and model of vehicle as the preferred choice.

Reply from Locauto Group - Bologna Aeroporto
I had an excellent experience with this car rental company in Bologna. The entire rental process was smooth, quick, and hassle-free.
I originally booked a Volkswagen Polo (the website stated “Volkswagen Polo or similar”), but to our pleasant surprise, we were upgraded to a brand-new Audi A3. It was an unexpected bonus that made our trip even more enjoyable.
The staff were professional, friendly, and welcoming from start to finish. Everything was handled efficiently, and it was clear that customer satisfaction is a priority for them.
I highly recommend this company to anyone looking to rent a car in Bologna. I will definitely choose them again the next time I’m in the area!

Reply from Locauto Group - Bologna Aeroporto
Seamless rental experience, just as it is supposed to!
Got the top insurance package so no issues there.
New car (5k km) from the same category as requested.

Reply from Locauto Group - Bologna Aeroporto
Very pleasant lady who checked us in.
However she was on her own so check in a little slow.
Excellent car - clean.

Reply from Locauto Group - Bologna Aeroporto
Great new cars, a bit of a walk to the parking lot where the cars are, and had to wait quite a while at the pickup in the parking garage as there was only one person there, for people that are returning cars and taking cars. But car was great once we received it.
Good service, excellent car but to high price for the full insurance,

Reply from Locauto Group - Bologna Aeroporto
Just great - it was no trouble for them to find a car with larger boot when my suitcases wouldn't fit and both checkout and checkin were efficient and professional

Reply from Locauto Group - Bologna Aeroporto
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