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Locauto Group - Bologna Aeroporto Reviews 

6,782
TrustScore 4.5 out of 5

4.7

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more

Company replied

Rated 4 out of 5 stars

The car was in a good condition and the communication with the staff was great. The only problem is to find entrance to the parking when you return the car, cause there is no any sign or instruction.... See more

Company replied

Rated 5 out of 5 stars

Excellent, pick up withot problems and smooth, the same for return. Car clean and acc to the agreement, Not too much burrocracy and zero card charge even if we had insurance via Booking. Great expiere... See more

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Rated 5 out of 5 stars

Fantastic experience with Locauto at Bologna Airport. We were given a complimentary upgrade to a spanking brand-new Audi Q2, which was a brilliant surprise. The service was excellent from start t... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

  • +39 0243020414
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.7

All reviews

(6,782)

63,176 reviews in the last 12 months

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Rated 3 out of 5 stars

Expensive

Expensive . For 5 days 320€

August 17, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Alexandra Maria,thank you for sharing your feedback with us.

We are sorry to hear that you felt the rental cost was high. Our rental rates are dynamic and fluctuate based on seasonal demand, vehicle availability, and market requests at the time of booking.

We always strive to offer competitive prices and high-value service to our customers, and we take your comments to heart as we continuously monitor our rate structure.

We appreciate your feedback and hope to welcome you back again for a more satisfying experience in the future.

Elisa

Rated 5 out of 5 stars

Fast and friendly

Fast Service, very clean Car, everything perfect! Just the guidenance at Airport Bologna could be better.

August 23, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 1 out of 5 stars

Was charged one extra day for being…

Was charged one extra day for being approximately 40 minutes beyond grace period. Found fit excessive.

August 23, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to write this review and giving us the opportunity to explain.
We would like to clarify that Locauto offer a standard 59-minute grace period for vehicle returns. Once this window is exceeded, our system automatically calculates an extra full day's rental charge.

For future reference, Locauto offers an "Extended Grace Period" service, which can be purchased when signing the contract to allow an extra 2 hours of delay on return.

We sincerely hope to welcome you back again for a much smoother experience.

Elisa

Rated 5 out of 5 stars

Great service

Good price. Excellent car. Great service

August 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Super nice cars. Speak great English. And the location right at the airport is unbeatable. Everything perfect. Booking process was also very good.

August 21, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

They Tell You to bring back the car…

They Tell You to bring back the car with full fuel,but when You take IT,îs not full.You cannot verify If the car îs full level .
In rest they have good cars .

August 21, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Ioan-Florin,thank you for taking the time to share your review, and we are glad to hear that you were pleased with the quality of our vehicles!

At the same time, we sincerely apologize for the issue regarding the fuel level. Our standard policy is strictly Full-to-Full, and our standard procedure requires a joint check-out with the customer to verify both the vehicle's condition and a full tank before departure.

We are truly sorry that we missed the mark in this instance. We will share your feedback with our local team to ensure our procedures are strictly followed and to improve our service moving forward.

We hope to have the opportunity to welcome you back for an even better experience in the future!

Chiara

Rated 5 out of 5 stars

Front desk staff amazing

Front desk staff amazing
Easily booked and located vehicle at airport
Friendly staff handing car over
Great car
Amazing hand over experience
Overall definitely happy and will book again

August 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Excellent customer service and car condition

Quick rental process, car in an excellent condition, friendly and efficient employees.

August 21, 2026
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Reply from Locauto Group - Bologna Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 4 out of 5 stars

Good service

Good service

August 12, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Ivan,thank you for your review!
We look forward to welcoming you back in he future!
Elisa

Rated 5 out of 5 stars

Perfect

The car was in perfect condition.
It was easy to find the place and a fast process to pick up and return the car.

August 18, 2026
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Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Everything perfect

Everything perfect. This is my second collaboration with this company and I will definitely use it again if I need it. Fast service both when picking up the car and returning it. Good price. No stress and no unnecessary documentation. The service is friendly and helpful. It's easy to communicate.

August 18, 2026
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Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

I have very good experinece with this…

I have very good experinece with this company. The renting process was very easy and comfortable. Rates are also good. I will rent a car with thus company once again next time I am in Italy.

August 18, 2026
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Reply from Locauto Group - Bologna Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

I have been a Locauto customer for many…

I have been a Locauto customer for many years, unfortunately, for the first time i’m very disappointed. I ordered a compact class car (Peugeot 308 or similar) and received a class B car (Jeep Avanger) which was too small for 5 adults. Moreover, although the car was new, it was handed over to me with no air in one of the tires, so right after leaving the airport on the highway from Bologna to Faenza I had to pump the tire, and throughout the entire stay i had to pump tire every day.

August 17, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Tomasz, thank you for sharing your experience at Bologna Airport. We are sorry to hear that the complimentary upgrade did not meet your expectations and your feedback will be addresed to improve our service.
Because the vehicle class you originally reserved was unfortunately unavailable at the time of your arrival, our team provided a Jeep Avenger at no additional cost. Please note that the Jeep Avenger belongs to our higher Class M category, and this substitution was offered as a free upgrade to ensure you could get on the road without further delay.
We appreciate your business and we hope to welcome you back again.
Sara

Rated 5 out of 5 stars

TOP RENTAL CAR EXPERIENCE

The service at Bologna Airport was impeccable. The vehicle pickup process was very easy, the car was in excellent condition, and the staff were very friendly. I will definitely choose them again

August 15, 2026
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Reply from Locauto Group - Bologna Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Great experience


Great experience

A wonderful experience with Locauto in Bologna! Friendly and helpful staff, an easy rental process, and excellent service from start to finish. Highly recommended!

August 12, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Fast, efficient and courteous service

Fast, efficient and courteous check-in and check-out service, and we got the car that we booked for.

August 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Nearly everything okay

Car pick up and return fast and easy.
Car (VW Golf) top.
Only the water for the windscreen was empty.

August 9, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Easy pickup and drop off

Easy pickup and drop off, with no hard sell of additional insurance cover, plus we got the car we ordered

August 16, 2026
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Reply from Locauto Group - Bologna Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

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