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Locauto Group - Bologna Aeroporto Reviews 

6,801
TrustScore 4.5 out of 5

4.7

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more

Company replied

Rated 4 out of 5 stars

The car was in a good condition and the communication with the staff was great. The only problem is to find entrance to the parking when you return the car, cause there is no any sign or instruction.... See more

Company replied

Rated 5 out of 5 stars

Excellent, pick up withot problems and smooth, the same for return. Car clean and acc to the agreement, Not too much burrocracy and zero card charge even if we had insurance via Booking. Great expiere... See more

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Rated 5 out of 5 stars

Fantastic experience with Locauto at Bologna Airport. We were given a complimentary upgrade to a spanking brand-new Audi Q2, which was a brilliant surprise. The service was excellent from start t... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

  • +39 0243020414
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4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.7

All reviews

(6,801)

58,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, no waiting time - good car = very happy customer.

July 20, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Short notice service quality

Short notice service quality, front desk response, pick up , drop service by educated staff. Quick check in/out.

July 19, 2026
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Reply from Locauto Group - Bologna Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

It is easy to rent a car and nice staf…

It is easy to rent a car and nice staf to help you👍

July 19, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

A true 5-star experience

A true 5-star experience! The car was delivered on time, spotlessly clean, and in excellent mechanical condition. Communication with the team was outstanding, and the rental terms were clear, fair, and completely transparent, with no hidden fees. It’s obvious they genuinely care about providing high-quality service and ensuring customer satisfaction. I will definitely use their services again and highly recommend them to anyone looking for a reliable and professional car rental company.

July 11, 2026
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Reply from Locauto Group - Bologna Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars
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Reply from Locauto Group - Bologna Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 2 out of 5 stars

Hi I ve booked a car throughout…

Hi I ve booked a car throughout discovery cars with all premium insurance so I thought Im covered.When I have arrived to bologna,lady with limited english said locauto doesnt accept insurance and if something happen my insurance will not cover a damage and she was trying to sell me insurane wothed 700E.I denied of course.I got different car of course which was very good.I asked for vw taigo and they replaced it for vw t roc.Car wasnt full with petrol and lady told it must be full when we will bring it back.In my contract policy said only half of it.During 2 weeks driving mostly from spina camping village to mirabilandia car was faboulous but drivers in italy are lunatics.People who rent a cars they know what I meant by that.Thanks god nothing happened.Wherever I was I always looked for not crowdy spaces to avoid any scratches from different drivers.so by the end we fill up petrol more than I ve received.more than3/4 of the tank.Unfortunately company locauto decided to charged me 85 euro for that 1 hour later.Ive emailed them about contract which says 50 % of tank.also told them that I ve provided them with more petrol than I ve received.Now I am wating for anwer but I doubt that I will get thus back.I think all car companies in italy mostly try to cheat.There was only good think about it .I was driving really good car mild hybrid troc😃

July 17, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Marcin,thank you for your feedback! We are thrilled to hear that you enjoyed driving the VW T-Roc.
To address your concerns, insurance policies purchased through third-party brokers like Discovery Cars are managed directly by the broker, so Locauto does not have visibility into their specific coverage details. Our staff is trained to clearly explain what is included directly with us and what is not, ensuring you can make an informed choice at the counter.
Regarding the fuel charge, our Customer Service team is actively looking into your contract details and fuel receipts, and they will help you as soon as possible to resolve this issue.
Thank you for your patience, and we hope to assist you again in the future!
Chiara

Rated 5 out of 5 stars

Really nice car in tip top condition

Really nice car in tip top condition. Pick up and drop off easy with friendly staff that had good english language skills.

July 17, 2026
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Reply from Locauto Group - Bologna Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. The staff were incredibly friendly, professional, and welcoming from start to finish. The young lady at the office was exceptionally kind and helpful, making the entire rental process quick and easy. The team who handed over the car was also very courteous and took the time to explain everything clearly.

The vehicle was in excellent condition, and the overall service exceeded my expectations. I truly appreciate their professionalism and outstanding customer care. I would definitely rent from them again and highly recommend them to anyone looking for a reliable and pleasant car rental experience.

July 10, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great and friendly service

Great and friendly service. Car was excellent and nearly new

July 16, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Nice customer service at service desk

Nice customer service at service desk. Quite quick. Nice car. Somewhat difficult to find the entrance for the return of the car at the airport.

July 8, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Quick pick up

Quick pick up. Good value

July 16, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

they fixt a car in last moment

they fixt a car in last moment, when an other company (Green motion) failed to rent out a booked car,
and because i had used them before no papers to fil out.

July 9, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Clean car, fast service

Very clean car, fast pick up and drop off process. The car was almost new with a few kilometers in the odometer.

July 16, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

New car

New car, much bigger which I payed for.
In one hand it was upgrade but it was too big for our needs in the small cities of Italy

July 16, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Levy,thank you for your review.
We are glad that you enjoyed our new car, we apologize that the size was not confortable to you.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 5 out of 5 stars

Satff was helpfull and proffesional

Satff was helpfull and proffesional. They do not force you for any extra coverage if you already have bought it. All process was smooth.

July 8, 2026
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Reply from Locauto Group - Bologna Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

The People at Loc Auto have been very…

The People at Loc Auto have been very friendly and helpful. We got a free upgrade to a bigger car. The car was clean and good to drive. The only thing that was not so good, was that the car needed an oil change, and the screen washing was empty. Returning the car was easy and without any problems.

July 15, 2026
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Reply from Locauto Group - Bologna Aeroporto

Hi Kai, thank you for sharing your experience with Locauto! We’re thrilled to hear that you enjoyed the free upgrade, found our team friendly, and had a smooth return process. We sincerely apologize for the oil change alert and the empty washer fluid—we’ll be sure to pass this to our team so we can tighten our pre-rental checks. We truly appreciate your feedback and look forward to seeing you again!

Davide

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