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Locauto Group - Bologna Aeroporto Reviews 

6,801
TrustScore 4.5 out of 5

4.7

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more

Company replied

Rated 4 out of 5 stars

The car was in a good condition and the communication with the staff was great. The only problem is to find entrance to the parking when you return the car, cause there is no any sign or instruction.... See more

Company replied

Rated 5 out of 5 stars

Excellent, pick up withot problems and smooth, the same for return. Car clean and acc to the agreement, Not too much burrocracy and zero card charge even if we had insurance via Booking. Great expiere... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Locauto at Bologna Airport. We were given a complimentary upgrade to a spanking brand-new Audi Q2, which was a brilliant surprise. The service was excellent from start t... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

  • +39 0243020414
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4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.7

All reviews

(6,801)

58,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The true value of your money.

Fast vehicle delivery and buyback processes. They provide the exact same make and model of vehicle as the preferred choice.

July 15, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this car rental company in Bologna. The entire rental process was smooth, quick, and hassle-free.

I originally booked a Volkswagen Polo (the website stated “Volkswagen Polo or similar”), but to our pleasant surprise, we were upgraded to a brand-new Audi A3. It was an unexpected bonus that made our trip even more enjoyable.

The staff were professional, friendly, and welcoming from start to finish. Everything was handled efficiently, and it was clear that customer satisfaction is a priority for them.

I highly recommend this company to anyone looking to rent a car in Bologna. I will definitely choose them again the next time I’m in the area!

July 8, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Top experience

Seamless rental experience, just as it is supposed to!
Got the top insurance package so no issues there.
New car (5k km) from the same category as requested.

July 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

Very pleasant lady who checked us in

Very pleasant lady who checked us in.
However she was on her own so check in a little slow.
Excellent car - clean.

July 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for your review, David! We are glad to hear that our colleague made a positive impression and that you found the car clean and excellent.
We appreciate your understanding regarding the wait time. Sometimes our desk gets busier than expected, but we are constantly working to improve our service.
We hope to welcome you again and offer you a smoother experience.
Anna

Rated 5 out of 5 stars

God service

Very nice personel , god service and a great car

July 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars

Great new cars

Great new cars, a bit of a walk to the parking lot where the cars are, and had to wait quite a while at the pickup in the parking garage as there was only one person there, for people that are returning cars and taking cars. But car was great once we received it.

July 13, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for you review, Jonathan! We're glad you enjoyed the car.
We apologise for the wait at the pickup. Feedback like yours helps us improve, and we are already looking into how to better manage our team during busy times.
We appreciate your patience and hope to welcome you again.
Anna

Rated 4 out of 5 stars

Good service but cost of insurance to high

Good service, excellent car but to high price for the full insurance,

July 12, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Jan,thank you for your feedback.
We are glad that you enjoyed our service.
Thank you for your suggestion about the coverage, we will share your feedback with the relevant department.
We look forward to welcoming you back.
Chiara

Rated 5 out of 5 stars

Just great

Just great - it was no trouble for them to find a car with larger boot when my suitcases wouldn't fit and both checkout and checkin were efficient and professional

July 12, 2026
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Reply from Locauto Group - Bologna Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Easy and smooth.

Easy and smooth.

July 12, 2026
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Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Awesome service

Awesome service

July 11, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Good car

Good car, good rates, friendly staff

July 11, 2026
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Reply from Locauto Group - Bologna Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

serious staff

serious staff, quality services, well-maintained cars;

July 11, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

Everything went well with the car

Everything went well with the car. Easy pick-up from the airport. The only negative issue was that the staff forgot to say that returning of the car was through different route than where we got the car. The same place but we needed to go through parking place P6 because there was no direct access to P3. But I can highly recommend Locauto!

July 2, 2026
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Reply from Locauto Group - Bologna Aeroporto

Dear Janne,thank you for sharing your experience.
We are glad that you enjoyed our service.
We apologize for the issues experienced during the car return.
We will share your feedback with the relevant department to improve the information provided at the counter. We hope to welcome you back and earn a 5-star rating in the future.
Elisa

Rated 5 out of 5 stars

Thank you Locauto!

The staff were friendly, professional, and genuinely helpful both when I picked up the car and when I returned it. The entire process was smooth and hassle-free.
The vehicle was clean, well-maintained, and in excellent condition, which made the trip comfortable and enjoyable.
The customer service hotline was also excellent. The representatives were knowledgeable, courteous, and always willing to help whenever I had a question.
Finally, I was very satisfied with the value for money. The quality of the service fully justified the price.

I would definitely recommend this company and would be happy to rent a car from them again in the future.

July 3, 2026
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Reply from Locauto Group - Bologna Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Easy pick up and drop off

Easy pick up and drop off, quick service and reliable vehicle. Cost effective.

July 1, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Fast service

Fast service, clean and superior car.

July 7, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great company

Great company, honest pricing, even follow up service to check all is OK. Would use again, which is a first for a hire car company with me.

July 3, 2026
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Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Very good service

Very good service - efficient and nice people to deal with. Car was of a high standard too.

June 28, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Great new car

Great new car, great service including good site and helping staff, clear procedure and good prices

July 7, 2026
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Reply from Locauto Group - Bologna Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

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