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Locauto Group - Brindisi Aeroporto Reviews 

8,572
TrustScore 5 out of 5

4.9

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT


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Rated 5 out of 5 stars

Top Quality Service from start to finish. Lady on the desk very professional and welcoming. Staff who give you your car excellent, friendly and helpful. This continued when returning car. Second year... See more

Company replied

Rated 5 out of 5 stars

No problem at all car was new and clean all process goes well and I returned car in same condition. I think full insurance is a bit pricy but is required in this part of Italy for your own relax if so... See more

Company replied

Rated 5 out of 5 stars

I have been a long-term customer of Locauto and their customer service is exceptional. Truly very kind, polite and will.go out of their way to assist. I can only highly recommend them! A special thank... See more

Company replied

Rated 5 out of 5 stars

I found your service very efficient and friendly from arrival after my flight at the desk right through to the car return , when the car was quickly checked and passed . I was shocked at the price q... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

  • +39 0243020411
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4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,572)

61,952 reviews in the last 12 months

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Rated 5 out of 5 stars

The smoothest renting experience

Genuinely the smoothest experience I've ever had renting a car. Nice people, quick service, and good price.

July 22, 2026
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Reply from Locauto Group - Brindisi Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. The car was exactly the one we booked. With other companies it is often an equivalent car which is never equivalent. However with Locauto it was exactly the one we wanted. Car was nearly new and in excellent condition. I would be very happy to rent from them in the future.

July 21, 2026
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Reply from Locauto Group - Brindisi Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 3 out of 5 stars

I received the car with a displayed…

I received the car with a displayed driving range of 690 km. When I returned it, the dashboard showed 710 km of remaining range, yet I was told that the fuel level was insufficient. As a result, I was required to drive to a petrol station and add more fuel.

I do not believe this is fair, and the explanation I was given is not logical. I have a photo of the dashboard clearly showing 690 km of remaining range when I collected the vehicle.

I was told that the displayed range depends on the driver’s driving style. If that is the case, how can the remaining fuel be assessed based on the displayed range? The previous driver may have driven more or less economically than I did, which would directly affect the estimated range. Therefore, the displayed autonomy is not a reliable or objective measure of the actual fuel level.

For this reason, I believe it was incorrect to require me to add fuel based solely on the estimated driving range.

July 14, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Daniel,thank you for sharing your detailed feedback with us. We are truly sorry to hear that your drop-off experience did not meet your expectations.
We would like to clarify that our fuel level assessments are strictly based on the physical fuel gauge (the analog needle or digital fuel bars) on the dashboard, rather than the estimated range in kilometers. As you rightly pointed out, the displayed driving range fluctuates based on driving style, route type, and recent fuel consumption, making it an unreliable measure of actual fuel volume.
Our staff evaluates the fuel level using the fuel gauge indicators to ensure consistency with the check-out agreement. However, we sincerely apologize if this distinction was not explained clearly before your departure.
We hope to have the opportunity to welcome you back for a smoother experience in the future.
Chiara

Rated 4 out of 5 stars

Ok but

I think over the experience was ok

I expected a vehicle like the one I requested and paid a premium for, but got something smaller with no backup camera

July 13, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hello Johnny, thank you for doing business with Locauto, we really appreciate your feedback as it helps improving our service!
Sara

Rated 5 out of 5 stars

One of the best experiences both…

One of the best experiences both picking up the car and returning it. Great customer service.

July 19, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Perfect

We took a car at Brindisi airport and everything was perfect.
The car was new (1400km in total) and the team was professional.
No bad surprise when we took it and when we brought it back.
I recommend Locauto

July 20, 2026
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Reply from Locauto Group - Brindisi Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

The service at the aurport was really…

The service at the airport was really good and fast. We didn't have any problem and the FIAT that we had was perfect

July 20, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Everything was great expect the time we…

Everything was great expect the time we expect at the airport before taking the car. It was very long but the staff was very nice.

July 16, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for your feedback, Luana. We're happy you appreciated our staff and overall experience. We're sorry to hear about the long wait at the airport. We know your time is valuable, and we're working to make sure pickup goes more smoothly in the future.
We hope to see you again.
Anna

Rated 5 out of 5 stars

Very good experience

Very good experience

July 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

All good

All good. Nice car and efficient /friendly service.

July 19, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Excellent

Simple and straightforward; the entire process, from pickup to return, was excellent.

July 5, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Cannot fault the guys in Brindisi

Cannot fault the guys in Brindisi.
Second time using Locauto in Italy now. I have nothing but peace of mind when using Locauto.
Cars are in great condition and same with the safety equipment. I ordered a baby seat and it was top of the range. I was worried about putting my 7mo in a hire seat, but simply couldn’t carry it all. I’m glad I trusted Locauto.
I returned the car covered in dust - and I mean COVERED! It’s the nature of Puglia countryside. I thought I’d get charged. But I just got told we can’t possibly charge for something that comes with our area - don’t worry! So I will be going back again next year and booking through Locauto again. I will also continue to recommend to all.
Thank you for making my trip so easy.

July 19, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

I recommeend this company

Hi, we picked up the car in Brindisi at the airport, clio. The staff was friendly, quick response, the car handover was correct and professional. Everything was ok when returning the car too. We booked the car through Booking. I recommend this company.

July 11, 2026
Unprompted review
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Reply from Locauto Group - Brindisi Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great car rental

Easy check in and out.
Clean, news cars every time I use Locauto

July 18, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, no long waiting on the phone (I had a small question) no pushing for extra insurance. And the car was as expected. Really nice experience.

July 11, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

The car was amazing

The car was amazing, the experience was very very good, the attention was very good no problem at receiving the car also.

June 26, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Excellent car rental

The car I got was almost new , clean and well maintained. The staff was very friendly and proffessional. It was easy to find their office in the airport

July 10, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

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